Seafood REALLY Means Chicken Breast!

[TheTigress]

This happened a few hours ago today. This was one of the worst customers I have had in a very long time and I'm still a bit pissed off about it.

*Overview*

Guy comes in Subway and he says he wants a Seafood. I heard him clearly state Seafood. So what do I do? I make him a Seafood.

He was already showing signs of massive stupidity even before the whole debacle began. First he started to list off the veggies he wanted before I even had his bread selection out. (which I really hate and will tell people to wait until we are on "veggies" to say what veggies they want) Then when I asked him if he wanted a 6 inch or a footlong, he replied with "yes" instead of "6 inch" or "footlong." <--Another thing that makes my brain want to melt and seep out of my ears.

I finish up his sandwich and he's acting completely normal like there's not a single problem in the world while he's watching his sandwich be made the whole time. I wrap it up and my manager rings him up. He leaves to go off to whatever cave he dwells at.

About 10 minutes later he returns and this is when shit starts hitting the fan.

Right as I'm about to start on a lady, SC comes up to the counter and throws a glass pan onto the top of our bain which has his Seafood sandwich in it....

SC: My wife is allergic to seafood!

Me: ? *thinking then why the hell did you order a Seafood?*

SC: I said I wanted a Chicken Breast! You gave me a Seafood! I want a new sandwich!

Me: You specifically told me at the beginning of the order that you wanted a Seafood. I heard you clearly say seafood.

SC: I didn't say Seafood, I said Chicken breast! Any 2 year-old can figure it out.

Me: Even if you did say Chicken breast, *which I knew he didn't* then why didn't you inform me when I started putting seafood on your sandwich that you actually wanted a Chicken Breast?

SC: Because I should have gotten what I wanted in the first place! *basically that's code for "You should have been Miss Cleo and have been able to read my mind!" and also "humans shouldn't make mistakes...EVAR!" <--even though no mistake was made*

At this point I was getting extremely angry and my manager came up (she's scared of any confrontation and has the spine of a jellyfish *which means none at all*) and even though she agreed with me since she also heard him say Seafood when he came in the first time, she wanted me to make him a new sandwich.

I was having none of it. I was not going to make this asshole a new sandwich when 1. he clearly said Seafood which is what I made for him, and 2. He purposely let me finish his sandwich even though he saw it was "wrong" just to be a dick.

I took off my gloves and told my manager I was not going to make that guy a new sandwich and I needed to go cool off and I left and went outside to the back seething in rage. If I was a smoker I would have been chain smoking at that point.

Manager makes asshole a new sandwich, but I was not going to do it, and I didn't.

Good news is I am not punished for any of it. After he leaves my Manager tells me he was "crazy" and all this stuff. She even let me take a break from customers for a while and I did "back room duties". <--which is much better than being up front anyways.

I told her though that she shouldn't have made him a new sandwich if she knew I was in the right. That was basically rewarding stupidity. But she's the type that would rather let people get their way (to an extent) to get them to leave than to stick by a policy.

[Android Kaeli]

If someone is going to order food one way and then turn around five minutes later and say they ordered something else when they clearly didn't, they need to be shot on the spot. From personal experience working in fast food years and years ago has told me that people are the rudest when it comes to food, regardless if it's McDonald's or some upscale restaurant.

Had a former co-worker in said fast food place tell me that she had a cup of sour cream thrown at her because a customer got pissed off that someone didn't make the order right when, in fact, it was right to begin with and she wasn't about to refund the money when the entire meal was already eaten.

[Jester]

My favorite is when something like this happens but the person's friends side with you.

Example: Dude orders a draft Miller Lite. I bring dude a draft Miller Lite, and say "here's your Miller Lite, sir" as I set it in front of him. At which point, dude says semi-haughtily, "No, I ordered a BUD Light!" And before I can even say a thing, dude's buddy looks at him and says, "Actually, Dwight, you ordered a Miller Lite. I heard you. So suck it up and drink it, man." And dude, looking guilty now instead of superior, drinks the beer HE ORDERED, pays for it, and tips extra for the embarrassment.....or his friend pays and tips double extra for making dude look like the idiot he was.

Yes, I DO so love those moments!

[Imogene]

You work at a sub shop who knows the way? And you still has seafood? Must find shop of Nirvana! Must consume mass quantities!

(2 references in that. Difficulty level: 80's hair bands. Massive cookies for catching them.)

[RecoveringKinkoid]

Ah. The old "I have a lot of resentment towards my wife, but I'm way too passive agressive to sort it out, so I'll just do something harmful to her and when she catches it, I'll blame someone else who is powerless to confront me" trick.

[Antisocial_Worker]

You work at a sub shop who knows the way? And you still has seafood? Must find shop of Nirvana! Must consume mass quantities!

(2 references in that. Difficulty level: 80's hair bands. Massive cookies for catching them.)

What she said. Hell, I'd gladly pay to have Subway seafood and crab mixture shipped to me. I loved that stuff. Miss it terribly.

[reasoned-unreasonableness]

thankfully i have never had one of those moments happen. but i have had a time when i finished getting my sandwich from a subway my friends jumped in yelling 'praise alla' while having large camo towels wrapped over face and head along with plastic swords and carried me out. the next day i walk by that subway to see a sign saying 'we do not allow terrorist attacks.' this only tells me that some SC thought it was real.

[Jester]

the next day i walk by that subway to see a sign saying 'we do not allow terrorist attacks.' this only tells me that some SC thought it was real.

Or perhaps the employees thought the stunt was so hilarious they responded in their own cute way.

Because frankly, that is the kind of sign I might put up in "retaliation."

Of course, it could have been a very anal manager who didn't see the humor in either the stunt or the sign itself.

Keep in mind, I am the kind of guy that was a part of fake drug busts in high schools, not to mention being part of a group of friends that randomly would link arms, skip down the hallway singing "WE'RE OFF TO SEE THE WIZARD..." while we mowed people down.

That was just high school. College was a whole 'nother story.

[Millahtyme1983]

Back in my deli days I had a similar experience. Now most people must know that american cheese comes in two colors, Yellow & White even though the colors would be more accuratley described as Orange & Yellow. One day I had a guy ask for a pound of yellow american, so I do it and hand it to him and he shouts at me "I SAID I WANTED WHITE AMERICAN CHEESE NOT YELLOW" my coworker was there to back me up that he said yellow, I won't forget because it's also my first time standing up for myself to an SC If I recall correctly I said something along the lines of

"I agree the names are a bit of misnomer, and it's basically my fault for not asking you to clarify, but there is no need to get upset and try to lie to make me look like an idiot"

[Fandangoose]

Must consume mass quantities!

(2 references in that. Difficulty level: 80's hair bands. Massive cookies for catching them.)

The Coneheads!!!

[EmilyRose1982]

OMG I have had SO many of these situations at my job!!!

Here are the three most recent ones:


In the Drive thru:

I took a woman's order, and part of the responsibility of being on drive-thru at my job is to always repeat the order back. ALWAYS. It's the same for in-house too, actually, heh. Anyways, this particular woman orders a Medium vanilla Latte. I punch it in, read the order back to her and the barista makes it. She comes to the window, pays, etc, but when I hand her the drink, she gets that lovely oh-so-confused look in her eye.

SC: That's not what I ordered...
Me: ............medium vanilla latte?
SC: No, I wanted it ICED!!
Me.......Ooooookayyyy, I'll remake it for you quick.
I do so, hand it to her, giving her an obligatory apology, and she leaves.
Best part is the next car in line drives up and this woman makes my whole day worthwhile.
Lady: Just so you know, I didn't hear her say "iced" either!!
I didn't bother holding in my laughter.


This next situation is quite similar. Drive-thru again, woman orders, I repeat it back to her, etc.

Me: *greeting*
SC: Large skim vanilla latte, please.
Me: *repeats*
SC: *confirms*
I meet her at the window, etc, etc, hand her the drink, and she leaves. Two minutes later, she's back at the window, knocking on the glass.
SC: This isn't what I ordered!!
Me: Not a skim vanilla latte?
SC: I DIDN'T WANT VANILLA!!!
Me:..............I distinctly heard you say vanilla, and I repeated the order back to you. You said it was correct.
SC: No I did NOT.
Gritting my teeth, I take the drink away, remake it and use all my willpower not to throw it at her.


This last one was a victory for me.
After school gets out each day, we tend to get a surge of middle schoolers who walk over together and order up smoothies, coolers, etc. Some of them are notorious for changing their minds several times while ordering. So it's gotten to the point where we have to repeat their orders two or three times before ringing them up.

This boy comes up, he's probably around eleven, and orders a Mint Snowdrift (blended drink that's all sugar). I was the barista, so I didn't take the order, but I heard him order and proceeded to make his drink once I saw he wasn't changing his mind. His friend ordered a smoothie.

I make both their drinks and hand them out.

Kid: Hey this isn't what I ordered!
I stare at him.
Kid: I ordered a smoothie!
Me: No, you didn't I heard you say Mint Snowdrift.
Kid: But it's not what I [I]wanted[I]!
WTF? Am I supposed to magically change his order through reading his mind and realizing his brain and mouth weren't on the same page??
Me: Sorry, but you ordered that, you paid for that, that's what you got. (smoothies are more expensive)
He took it and left.

Ah, victory.

[Anakah]

What a jerk. He watched you make it. Then complained. I would have refused him too. I hate spineless managers. I don't understand why they reward the ones who are the asses. I know its to keep them coming back but why the hell do you want people like that? They cost you more money than having you make it.

[Imogene]

The Coneheads!!!

Oh, good, now I know you're in your advanced years as well. *sticks out her tongue* Okay, okay, physically, I'm not even in my thirties yet, I just harbor a perverse interest in older stuff...

Right, you get a massive cookie... *hands out a giant snickerdoodle*
However, there's another reference in that post still. It's half connected to the reference Fandangoose pointed out.

[Chromatix]

Maybe the drive-through should be recorded. :P

[Cia]

Maybe he was trying to kill his wife. Orders a seafood sub, tells her it's a chicken sub then hopes she doesn't notice the difference.