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Another Couple Quickies
I took neither of these calls but again, they were legends.
The first was a guy who rented only a label printer from us, nothing else. Every few months, he'd call in for support on it, and be directed to one of the guys in second level immediately. One day, the tech asked him to print out a test label. Cue over a minute of fast, constant typing. The tech, surprised, asked him what program he was using.
Customer: Oh, I'm not. I wrote this batch program to print my labels.
None of his packages had apparently EVER been declined or misrouted by our system, even AFTER all the little barcodes and scatter barcodes were added. His program replicated them all. Needless to say, the tech was impressed. And yes, since he worked for one of our largest clients, he was allowed to continue using whatever he wanted.
Heck, the two absolute largest clients never moved off our original DOS program from a decade and a half before... even though I was working there when Windows XP was released. To this day, they still use it. Only third level supports them.
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The other legendary story I remember hearing there was the guy who called up, screaming, about the computer his company was renting from us. After refusing to give the tech ANY information about where he was or who he worked for, he screamed:
SC: IT'S NEVER
WORKED, AND YOU CAN JUST PICK IT UP NOW! I AM DROPPING IT OUT THE FIFTH STORY WINDOW!
A loud SMASH was heard, and the SC hung up. My trainer said he guessed that lonely, smashed computer was still waiting along a side street in an unknown city, waiting for pickup...
The first was a guy who rented only a label printer from us, nothing else. Every few months, he'd call in for support on it, and be directed to one of the guys in second level immediately. One day, the tech asked him to print out a test label. Cue over a minute of fast, constant typing. The tech, surprised, asked him what program he was using.
Customer: Oh, I'm not. I wrote this batch program to print my labels.
None of his packages had apparently EVER been declined or misrouted by our system, even AFTER all the little barcodes and scatter barcodes were added. His program replicated them all. Needless to say, the tech was impressed. And yes, since he worked for one of our largest clients, he was allowed to continue using whatever he wanted.
Heck, the two absolute largest clients never moved off our original DOS program from a decade and a half before... even though I was working there when Windows XP was released. To this day, they still use it. Only third level supports them.
**************************************************
The other legendary story I remember hearing there was the guy who called up, screaming, about the computer his company was renting from us. After refusing to give the tech ANY information about where he was or who he worked for, he screamed:
SC: IT'S NEVER
WORKED, AND YOU CAN JUST PICK IT UP NOW! I AM DROPPING IT OUT THE FIFTH STORY WINDOW!A loud SMASH was heard, and the SC hung up. My trainer said he guessed that lonely, smashed computer was still waiting along a side street in an unknown city, waiting for pickup...
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