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We've just had one fo the oddest evenings i think i've ever witnessed. And yes, it is indeed a full moon tonight.
There is a difference you know.
So, first is my colleague's call, he seemed to be getting increasingly confused so we waited till it was over and asked him about it.
Me: "What was all that about?"
Cw: "The agents are crazy...what the F*** was that?!"
Me: "What?"
Cw: "This agent kept going on about how we don't supply the customers gas."
Me: "Oh, we lost supply?"
Cw: "No, we sent him out to check on the electric account!"
???
Amnesiac
Notes from an account being checked by a collections agent, these were taken when the account was opened, now the customer won't pay the bill.
Mrs Peep* called and asked about our prices compared with OtherPower*, advised her of our prices, customer then stat4ed she wasn't interested and could we please cancel her contract. Advised that as account has passed 30 day cooling off period this is not possible, customer became very unhappy. Customer stated that she was not living at the property, that it was her sister's house. Customer demanded to be switched back to previous supplier, advised this is not possible. Cust claimed she is not Mrs Peep, she just used that name on the contract. Advised that she informed me at the start of the call that she was mrs Peep. Customer stated she never read the contract, just signed it, advised her of the importance of checking paperwork as she has now entered itno a legally binding contract. Cust demanded to be switched back to old supplier, reminded her of cooling off period and that she would need to sign up with her old supplier again. Cust stated that she didn't want to be supplied by us and that she was moving out of her house anyway. Reminded cust that she had stated this was her sisters house. Cust hung up.
Ok ladies and gets, lying 101: Lesson 1, if you're going to lie, rememebr what you already said. Does she honestly think that we are that damn stupid? Ugh Plus, fixing it would be so simple, all she needs to do is call another supplier, say can i come to you guys? and they do the work. Easy!
Up your nose with a rubber hose! Or up your arse with a cable.
I'll kill this agent for this.
Ag: Can you explain this to the customer please? *hands phone over*
Me: um...
SC: I have a payment plan with you guys!
Me: I'm afraid you don't madam, you never made the initial payment off your debt that we require before we can re-set your plan.
SC: The girl i spoke to said i didn't have to!
Me: I'm afraid you were misinformed, we require an up-front payment first.
SC: The girl said i had to pay £100 then my payments were £104 per month. (nowhere near what we need)
Me: I'm afraid that won't be sufficient due to your current balance. However i can...
SC: And how about this charge? For the guy coming out? It's not my fault you sent him, that girl told me wrong. (there are notes for the day in question, but the figures are completely different)
Me: I'm afraid that since you were informed of the ammount of initial payment we needed and we still haven't received it a month later the charge of £23.50 will stand.
SC: WHAT? Well i've had enough of PowerCorp*you can take me to court and you can stick your electricity up your arse, i'm moving supplier.
Me: Madam, i'm afraid.....
SC: *Slam*
Ouch...
The agent did call back later but said the customer was having none of it. Oh well, we'll just take her to court instead. I think sometimes they think that the threat of court is just for our amusement, not a real prospect.
We're not hiring. sorry.
Agent: What do you guys do if you get a customer who doesn't speak English?
Me: We use a translation service called LanguageLine.
Ag: Oh, you don't have in-house interpreters?
Me: No (thinking he has a non-english customer on his hands) but if you know the language they speak we can probably rustle up someone.
Ag: No, it's ok, it's just my neice speaks Polish and Slovak and i was wondering if there were any jobs going.
...?
No other reason for calling, no account to check, i'm just a lowly phone drone, how in the hell am i supposed to know which sections are hiring at any given time? The company spans four countries and has 14 offices in the UK alone. Each site employs an average of 2000 people.
Wierd colleagues
The end of a conversation i heard my colleagues having:
CW1: If i could i'd just go round the world throwing stuff at people. Like, i'd throw a tube of glue at horses, and garlic at the French.
CW2: You're a freak.
Other
We spent a happy while reading back over some of our more memorable crazy accounts at one point, like the guy who offered his matress as payment, the guy who turned off his electricity because aliens were gettign in through the cables at night and the woman who calimed to be the goddess of power and tried to cut of our electric. (apparently through her incredible powers?)
Fin.
*Not real names.
There is a difference you know.
So, first is my colleague's call, he seemed to be getting increasingly confused so we waited till it was over and asked him about it.
Me: "What was all that about?"
Cw: "The agents are crazy...what the F*** was that?!"
Me: "What?"
Cw: "This agent kept going on about how we don't supply the customers gas."
Me: "Oh, we lost supply?"
Cw: "No, we sent him out to check on the electric account!"
???
Amnesiac
Notes from an account being checked by a collections agent, these were taken when the account was opened, now the customer won't pay the bill.
Mrs Peep* called and asked about our prices compared with OtherPower*, advised her of our prices, customer then stat4ed she wasn't interested and could we please cancel her contract. Advised that as account has passed 30 day cooling off period this is not possible, customer became very unhappy. Customer stated that she was not living at the property, that it was her sister's house. Customer demanded to be switched back to previous supplier, advised this is not possible. Cust claimed she is not Mrs Peep, she just used that name on the contract. Advised that she informed me at the start of the call that she was mrs Peep. Customer stated she never read the contract, just signed it, advised her of the importance of checking paperwork as she has now entered itno a legally binding contract. Cust demanded to be switched back to old supplier, reminded her of cooling off period and that she would need to sign up with her old supplier again. Cust stated that she didn't want to be supplied by us and that she was moving out of her house anyway. Reminded cust that she had stated this was her sisters house. Cust hung up.
Ok ladies and gets, lying 101: Lesson 1, if you're going to lie, rememebr what you already said. Does she honestly think that we are that damn stupid? Ugh Plus, fixing it would be so simple, all she needs to do is call another supplier, say can i come to you guys? and they do the work. Easy!
Up your nose with a rubber hose! Or up your arse with a cable.
I'll kill this agent for this.
Ag: Can you explain this to the customer please? *hands phone over*
Me: um...
SC: I have a payment plan with you guys!
Me: I'm afraid you don't madam, you never made the initial payment off your debt that we require before we can re-set your plan.
SC: The girl i spoke to said i didn't have to!
Me: I'm afraid you were misinformed, we require an up-front payment first.
SC: The girl said i had to pay £100 then my payments were £104 per month. (nowhere near what we need)
Me: I'm afraid that won't be sufficient due to your current balance. However i can...
SC: And how about this charge? For the guy coming out? It's not my fault you sent him, that girl told me wrong. (there are notes for the day in question, but the figures are completely different)
Me: I'm afraid that since you were informed of the ammount of initial payment we needed and we still haven't received it a month later the charge of £23.50 will stand.
SC: WHAT? Well i've had enough of PowerCorp*you can take me to court and you can stick your electricity up your arse, i'm moving supplier.
Me: Madam, i'm afraid.....
SC: *Slam*
Ouch...
The agent did call back later but said the customer was having none of it. Oh well, we'll just take her to court instead. I think sometimes they think that the threat of court is just for our amusement, not a real prospect.
We're not hiring. sorry.
Agent: What do you guys do if you get a customer who doesn't speak English?
Me: We use a translation service called LanguageLine.
Ag: Oh, you don't have in-house interpreters?
Me: No (thinking he has a non-english customer on his hands) but if you know the language they speak we can probably rustle up someone.
Ag: No, it's ok, it's just my neice speaks Polish and Slovak and i was wondering if there were any jobs going.
...?
No other reason for calling, no account to check, i'm just a lowly phone drone, how in the hell am i supposed to know which sections are hiring at any given time? The company spans four countries and has 14 offices in the UK alone. Each site employs an average of 2000 people.
Wierd colleagues
The end of a conversation i heard my colleagues having:
CW1: If i could i'd just go round the world throwing stuff at people. Like, i'd throw a tube of glue at horses, and garlic at the French.
CW2: You're a freak.
Other
We spent a happy while reading back over some of our more memorable crazy accounts at one point, like the guy who offered his matress as payment, the guy who turned off his electricity because aliens were gettign in through the cables at night and the woman who calimed to be the goddess of power and tried to cut of our electric. (apparently through her incredible powers?)
Fin.
*Not real names.
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