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SC#1....
I'm standing in an aisle, writing down some info. Then some woman talking on her cell pushed her cart into me....
SC: "No,no, I'm fine, some guy just kicked my cart.."
I shook my head in disbelief at her stupidity. I'm guessing she saw me shake my head because she tapped me on the shoulder..I turned around, she grabbed a small tub of yogurt out of her cart, dropped it, then said "Clean that up" quite loudly. I decided to play her game so I told her I'd call the manager to send someone over here. Luckily, she stayed to make sure I actually would, and kept talking on her cell.
Me: Hey Phil, a customer just pushed her cart into me, then purposely dropped some yogurt infront of me, telling me to clean it.
Phil: Umm...How about you tell her to leave the store. If she doesnt, I'll come down to talk to her.
I told the customer the great news. She looked surprised, and preceded to shout out the usual "I'm gonna tell all my friends not to shop here!" and "YOU can't tell me what to do!" I called the manager, he came down to talk to her, and she left eventually after trying to convince him I was lieing.
20 minutes later....SC#2.......
SC: Excuse me, may I ask you something?
Me: Yes, what would you like?
SC: Can you tell me where your beans are?
Me: Depends...we have them in bulk...cans....
SC: I want them in bulk please.
Me: They'll be over in the bulk section *points*
SC: But I was just over there, the bin was empty.
Me: Then I'm sorry, there's nothing I can do about it, we don't restock until night.
SC: Well I NEED them!
Me: *points at canned food aisle* "You can find them halfway down the....
SC: NO! I want them in bulk! Not cans!
Me: Look, there's NOTHING I can do, it's only in bulk, which we're out of, or canned, which is down there.
SC: Ugh forget about it
5 minutes later.....at customer service...Cliff is working customer service
SC#2: He's right there! *points at me*
Cliff: Umm what?
SC: He told me you didn't even sell beans!
Me: I told you we're out of bulk beans, not that we don't sell them.
SC: OH, so you lied to me!? (wtf?)
Cliff: Maam, if the bin is empty, we are out of stock.
SC: This is ridiculous! I came alllllllllllll this way to buy beans and you're telling me you dont have any!
Me: I told you, we have them in cans.
SC: I don't want them in cans! I need bulk! (wtf, do you not have a can opener or something?)
Cliff: There's nothing we can do then.
SC: Omg, be sure to tell your manager you just lost another customer! (Me: see you next weekend!)
SC#3 (my fav of the 3).....We renovated our store from September-November (2 months ago), so pretty much everything is moved around, but it looks A LOT better than before.
SC: Excuse me
Me: Yes?
SC: I'd like to ask you something..
Me: Yes?.......
SC: Why did you decide to switch everything, are you trying to mess with us!?
Me: What do you mean?
SC: I've shopped here every week for the past 5 years, and I can't find anything because YOU people mixed everything up. (Basically, this guy's saying he shopped here 8 previous times before realizing everything's in a different spot :P)
Me: Oh, we renovated back in November!
SC: And.....?
Me: ???
SC: I don't know where anything is, this is unacceptable.
Me: I can tell you where to look, what do you need?
SC: Don't even bother. In fact, if you don't change the store back to the way it was, I'm never shopping here again.
Me: I'll be sure to tell that to the manager.
After getting those 3 customers back-to-back-to-back, I almost felt like quitting if I got another, but luckily the rest of my shift was A-OK, including a few nice tips :P
I'm standing in an aisle, writing down some info. Then some woman talking on her cell pushed her cart into me....
SC: "No,no, I'm fine, some guy just kicked my cart.."
I shook my head in disbelief at her stupidity. I'm guessing she saw me shake my head because she tapped me on the shoulder..I turned around, she grabbed a small tub of yogurt out of her cart, dropped it, then said "Clean that up" quite loudly. I decided to play her game so I told her I'd call the manager to send someone over here. Luckily, she stayed to make sure I actually would, and kept talking on her cell.
Me: Hey Phil, a customer just pushed her cart into me, then purposely dropped some yogurt infront of me, telling me to clean it.
Phil: Umm...How about you tell her to leave the store. If she doesnt, I'll come down to talk to her.
I told the customer the great news. She looked surprised, and preceded to shout out the usual "I'm gonna tell all my friends not to shop here!" and "YOU can't tell me what to do!" I called the manager, he came down to talk to her, and she left eventually after trying to convince him I was lieing.
20 minutes later....SC#2.......
SC: Excuse me, may I ask you something?
Me: Yes, what would you like?
SC: Can you tell me where your beans are?
Me: Depends...we have them in bulk...cans....
SC: I want them in bulk please.
Me: They'll be over in the bulk section *points*
SC: But I was just over there, the bin was empty.
Me: Then I'm sorry, there's nothing I can do about it, we don't restock until night.
SC: Well I NEED them!
Me: *points at canned food aisle* "You can find them halfway down the....
SC: NO! I want them in bulk! Not cans!
Me: Look, there's NOTHING I can do, it's only in bulk, which we're out of, or canned, which is down there.
SC: Ugh forget about it
5 minutes later.....at customer service...Cliff is working customer service
SC#2: He's right there! *points at me*
Cliff: Umm what?
SC: He told me you didn't even sell beans!
Me: I told you we're out of bulk beans, not that we don't sell them.
SC: OH, so you lied to me!? (wtf?)
Cliff: Maam, if the bin is empty, we are out of stock.
SC: This is ridiculous! I came alllllllllllll this way to buy beans and you're telling me you dont have any!
Me: I told you, we have them in cans.
SC: I don't want them in cans! I need bulk! (wtf, do you not have a can opener or something?)
Cliff: There's nothing we can do then.
SC: Omg, be sure to tell your manager you just lost another customer! (Me: see you next weekend!)
SC#3 (my fav of the 3).....We renovated our store from September-November (2 months ago), so pretty much everything is moved around, but it looks A LOT better than before.
SC: Excuse me
Me: Yes?
SC: I'd like to ask you something..
Me: Yes?.......
SC: Why did you decide to switch everything, are you trying to mess with us!?
Me: What do you mean?
SC: I've shopped here every week for the past 5 years, and I can't find anything because YOU people mixed everything up. (Basically, this guy's saying he shopped here 8 previous times before realizing everything's in a different spot :P)
Me: Oh, we renovated back in November!
SC: And.....?
Me: ???
SC: I don't know where anything is, this is unacceptable.
Me: I can tell you where to look, what do you need?
SC: Don't even bother. In fact, if you don't change the store back to the way it was, I'm never shopping here again.
Me: I'll be sure to tell that to the manager.
After getting those 3 customers back-to-back-to-back, I almost felt like quitting if I got another, but luckily the rest of my shift was A-OK, including a few nice tips :P
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