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SHUT UP! shut up! shut up! SHUT. UP.

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  • #1

    SHUT UP! shut up! shut up! SHUT. UP.

    Ever take those problem calls that you are trying to resolve; however the person on the other end is insisting on telling you the story several flippin times in several different ways.

    I got it. I understand. You're upset, there's something wrong but I CAN'T DO ANYTHING ABOUT IT IF YOU DON'T SHUT THE HELL UP AND LET ME OFF THE PHONE TO MAKE SOME OTHER PERTINENT PHONE CALLS!

    Until then, you will sit, freezing cold on the side of the road, a detail you have told me in several different languages and metaphors, continuing to be late for your all important job interview with a person who flew in for this interview specially for you. I'm sorry your sister who has been an executive secretary at Mayo for 40 years, who is very detail oriented may or may not have given you the wrong information. I'm sorry that your husband who also called us the same time your sister did to double up on calls in our system when you have a cell phone and could've called us yourself was on hold for ever and ever. I'm sorry that you could hitchhike the three miles to town and get a service station to come out and help you but you don't want to stand outside in 50 below zero temperatures (which I know is NOT true). I'm sorry, I'm sorry, I really am but I can't get you off the fucking phone to help you.

    "I'm still walking, so I'm sure that I can dance!" from Saint of Circumstance - Grateful Dead
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  • #2
    Amen to that.

    This particular SC trait has always left me confused: if you're in a hurry or need something done as quickly as possible, why waste everyone's time saying the same thing over and over again?

    The only good thing about these calls is that when the SC launches into their 3rd/4th/5th retelling of their story, I can mute my end of the phone and work on other work at my desk, safe in the knowledge that I'm not missing a damn thing.
    Be a winner today: Pick a fight with a 4 year old.

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    • #3
      SC: I ONLY HAVE FIVE MINUTES YOU HAVE TO HURRY.
      Me: Okay sir, that's doable, but we'll need to go quickly. What's your name, sir?
      SC: WHAT YOU DON'T KNOW THAT ALREADY I DON'T KNOW WHY WE HAVE TO CALL THIS IN USED TO BE WE COULD JUST TELL THE AGENT AND THEY WOULD SET IT ALL UP FO- *Ranting continues for a minute or two.* AND NOW I'M GOING TO BE LATE.

      This is always followed by a great deal of facepalming...

      But, yeah, I'll never understand that either. I *can* finish a claim in 5 minutes, but you have to have the information and WORK with me. Bitching may be therapeutic, but it eats up time that could have been used to GET YOUR ISSUE RESOLVED.
      Character flaws aren't a philosophy -Scott Adams

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      • #4
        And they won't take a breath so you can get a word in edgewise. Then, if you do manage to get in, you're rude for interrupting them!
        It's floating wicker propelled by fire!

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        • #5
          Quoth Drakstern View Post
          SC: I ONLY HAVE FIVE MINUTES YOU HAVE TO HURRY.
          Me: Okay sir, that's doable, but we'll need to go quickly. What's your name, sir?
          SC: WHAT YOU DON'T KNOW THAT ALREADY I DON'T KNOW WHY WE HAVE TO CALL THIS IN USED TO BE WE COULD JUST TELL THE AGENT AND THEY WOULD SET IT ALL UP FO- *Ranting continues for a minute or two.* AND NOW I'M GOING TO BE LATE.

          This is always followed by a great deal of facepalming...

          But, yeah, I'll never understand that either. I *can* finish a claim in 5 minutes, but you have to have the information and WORK with me. Bitching may be therapeutic, but it eats up time that could have been used to GET YOUR ISSUE RESOLVED.
          Of course these customers always wait until they have to go somewhere and bitch about how WE are making them late

          I think the worst ones are the ones who bitch and moan but then they stop and yell HELLO in your ear if you don't say something for about 5 seconds.

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          • #6
            The person doesn't really expect to get the job, she just wants everyone to know that it's NOT HER FAULT that she isn't getting it.

            Though I hate Dr. Phil, I do agree with his platitude that most people would rather be "right" than happy.

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            • #7
              Quoth Danno View Post
              Though I hate Dr. Phil, I do agree with his platitude that most people would rather be "right" than happy.
              I'd be happy if they weren't so insistent on being right.
              Character flaws aren't a philosophy -Scott Adams

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              • #8
                Quoth MoonChild2007 View Post

                I think the worst ones are the ones who bitch and moan but then they stop and yell HELLO in your ear if you don't say something for about 5 seconds.
                GAAAAHHHHHH!!!!! Yes, I hate that!!!!
                "I'm still walking, so I'm sure that I can dance!" from Saint of Circumstance - Grateful Dead

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