Quoth RetailWorkhorse
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Suckage Sampler (language warning, LONG)
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You work at the EDITED OUT ~R!! We just moved to San Antonio.. and we love it. So much better than every grocery chain in FL. But I feel your pain. My wife used to be a cashier and it can be just nightmarish. But one question.. what was the deal with the pin# lady? What was she trying to accomplish by pretending not to speak english and not remembering her pin?Last edited by Rapscallion; 01-21-2009, 03:37 PM.
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Quoth GroceryWench View PostTo recap for you all, here is the actual walk-through of each customer who comes to our store:
-Greet and smile
-If they need assistance, unload the cart or basket for them
-Ask if they need any other items or the sale item
-If they say yes, get the item for them
-If they wish to replace an item, get the item for them
-If they wish to return an item, return the item for them
-Check the items, make conversation
-Bag the groceries for them
-Put the groceries in the cart
-Take coupons and payment, give reciept
-Offer to have someone take the groceries to their car for them
-If they say yes, take the cart to their car and put the groceries in their car for them
-Say 'Have a Nice Day', go back into store, repeat
...yeah, you see what I mean by people like to be catered to at our store? Now, don't get me wrong, I really don't mind doing this. In fact, the majority of my customers are really, really nice people. It's the people who are bitchy and rude or smug about it that I just don't want to deal with.
Sounds like you work at Trader Joe's.I was not hired to respond to those voices.
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Moved to Idaho from Texas. I really miss EDITED OUT ~R.Last edited by Rapscallion; 01-21-2009, 03:37 PM.Life's too short to drink cheap beer
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"stop me when I hit forty dollars" ??
It's a grocery store, not a freaking gas station.
You know when I grocery shop I PAY ATTENTION to what I am putting in my cart and how much my approximate total should be.
What a bitch."If we refund your money, give you a free replacement and shoot the manager, then will you be happy?" - sign seen in a restaurant
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Quoth GroceryWench View PostI try to explain it to her, failing miserably, and then a man (presumably her husband) walks up and asks, in PERFECT English, 'Honey, are you done yet?'Now would be a good time to visit So Very Unofficial!
"I've had so many nasty customers this week, my bottomless pit is now ankle-deep."-Me.
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The lady with the pans would have earned my vile hatred for all time. How is this different from shreaking into the phone or otherwise being an ass? The problem with this woman's logic is that she ends up doing this to the live phone reps she so desperately wanted. So she's not punishing a big, corporate phone-message system, she's breaking the eardrums of fellow human beings. Yeah, I don't like her one bit.
And what's with the debit-card lady who pretended not to speak English? Was this a scam with the pin number? I ask, because right afterwards she entered her pin on what I assume was the same card. Which makes no sense to me, hopefully someone can explain?A lion however, will only devour your corpse, whereas an SC is not sated until they have destroyed your soul. (Quote per infinitemonkies)
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Quoth bainsidhe View Post
And what's with the debit-card lady who pretended not to speak English? Was this a scam with the pin number? I ask, because right afterwards she entered her pin on what I assume was the same card. Which makes no sense to me, hopefully someone can explain?
According to my dad putting ground coffee in the freezer makes the oils separate from the beans. I wouldn't know cuz I can't stand the stuff, either. So RW, you can have my share, too.I don't go in for ancient wisdom
I don't believe just 'cause ideas are tenacious
It means that they're worthy - Tim Minchin, "White Wine in the Sun"
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Quoth GroceryWench View PostH
Here's another hatred of mine. Now, I understand that we are a Texas store. I understand I will get customers who speak Spanish. I do not mind that. What I do mind are people who pretend not to speak English when they really do to try to:
a) Get out of doing something
b) Keep you from offering them something
A woman walks through and I greet her, she smiles and nods throughout the entire transaction. We get to payment stage, she scans her credit card, then says in bad English, 'I don't know my PIN number.' I tell her as best I can that she cannot pay with a card if she does not remember her PIN number.
She keeps repeating the same thing over and over, thinking that if she says it enough, we can magically complete the transaction with the card. I try to explain it to her, failing miserably, and then a man (presumably her husband) walks up and asks, in PERFECT English, 'Honey, are you done yet?'
I look at her and her face is burning in embarassment. She quickly punches in her number and I hand her the reciept.
I've gotten the same routine with people trying to use food stamps to buy non-food stamp eligible items. Blah.
Dang, now I REALLY want someone to try BSing that way just to see them backpedal.
Have a brownie."For the love of all that is holy and 4 things that aren’t but feel pretty good anyway" ~ Gravekeeper
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Quoth Rapscallion View PostFolks, the OP didn't post their employer's name for good reason, so I've edited it out of three posts identifying them so far. I'd prefer not to have anyone on the team edit a fourth post for this. Member anonymity is very important.
Rapscallion
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