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Yesterday I received a complaint from a sucky customer, & today a sucky student worker “supposedly” filed a groundless complaint.
Since “Kim” is still out of the office, “Melinda” took the complaint. She called me this afternoon asking if a student worker had arrived a couple of minutes ago. I had just returned from a short break, & I called “Lucy” to let her know I would be away. I called her when I got back to the booth. I told “Melinda” that I was away from the booth, & so I was not aware that the student worker had arrived. She said the student worker came before I went on break, & according to the student worker, I opened the window & told her she could not park. That did not make any sense to me. I told “Melinda” I would never do that. She said she would call “Nekisha” & tell her the student worker was lying. I told “Melinda” again that I would never do that. I will not admit to something I did not do. There is a “Nekisha Moore” who works in Career Services, & that dept. might have a student worker. “Nekisha Moore” parks in Visitor Parking almost every day. She is black, but I would never tell anyone, no matter what their race is, “you cannot park here.”
Then this incident happened later today:
A visibly upset female customer walked up to the booth window & explained to me & my co-worker who had just arrived that the Cashier office would not accept her credit card to pay for her parking. She recently married, & she had her credit card company fax information stating she recently married, had not changed her credit card to her married last name, & to authorize use of her credit card. The Cashier office would not do that. She was crying, & she was confused. She said she needed to exit, & asked what needs to be done. She also said that she would not return to the university. At that point the phone inside the booth rang. It was “Melinda” calling on her cell phone. She was inside the Visitor Parking garage, & she saw the customer at the booth window. She asked me what the situation was. I explained to her the situation, & that she was upset & confused. At the point “Melinda” had pulled up to the exit gate, & she told me that I had to tell her 1) that she cannot be at the booth window, 2) that she needs to leave the area, 3) that campus police do patrol the area, & they will tell her to leave, & 4) to go to the Parking office. I told the customer to go to the Parking office, explain the situation, let them know you are upset & confused, & ask them what to do. She calmed down a little after this, but she was still confused, & asked what the Parking office would do. My co-worker told her she would pay for her parking if needed. I noticed that “Melinda” had stopped her car after exiting, & was looking at the customer. She pulled up in front of the booth, got out of her car, & asked “what is the problem?” The customer explained to her the problem. “Melinda” gave her a token to use, & the customer thanked me & my co-worker.
The first incident seemed fishy to me. I felt “Melinda” was up to something. As for the second incident, why would she want me to tell an upset confused customer 1) she cannot be at the window, 2) she needs to leave, & 3) campus police patrol the area & will tell her to leave after yesterday’s complaint? This does not make any sense to me. I could use some advice.
Since “Kim” is still out of the office, “Melinda” took the complaint. She called me this afternoon asking if a student worker had arrived a couple of minutes ago. I had just returned from a short break, & I called “Lucy” to let her know I would be away. I called her when I got back to the booth. I told “Melinda” that I was away from the booth, & so I was not aware that the student worker had arrived. She said the student worker came before I went on break, & according to the student worker, I opened the window & told her she could not park. That did not make any sense to me. I told “Melinda” I would never do that. She said she would call “Nekisha” & tell her the student worker was lying. I told “Melinda” again that I would never do that. I will not admit to something I did not do. There is a “Nekisha Moore” who works in Career Services, & that dept. might have a student worker. “Nekisha Moore” parks in Visitor Parking almost every day. She is black, but I would never tell anyone, no matter what their race is, “you cannot park here.”
Then this incident happened later today:
A visibly upset female customer walked up to the booth window & explained to me & my co-worker who had just arrived that the Cashier office would not accept her credit card to pay for her parking. She recently married, & she had her credit card company fax information stating she recently married, had not changed her credit card to her married last name, & to authorize use of her credit card. The Cashier office would not do that. She was crying, & she was confused. She said she needed to exit, & asked what needs to be done. She also said that she would not return to the university. At that point the phone inside the booth rang. It was “Melinda” calling on her cell phone. She was inside the Visitor Parking garage, & she saw the customer at the booth window. She asked me what the situation was. I explained to her the situation, & that she was upset & confused. At the point “Melinda” had pulled up to the exit gate, & she told me that I had to tell her 1) that she cannot be at the booth window, 2) that she needs to leave the area, 3) that campus police do patrol the area, & they will tell her to leave, & 4) to go to the Parking office. I told the customer to go to the Parking office, explain the situation, let them know you are upset & confused, & ask them what to do. She calmed down a little after this, but she was still confused, & asked what the Parking office would do. My co-worker told her she would pay for her parking if needed. I noticed that “Melinda” had stopped her car after exiting, & was looking at the customer. She pulled up in front of the booth, got out of her car, & asked “what is the problem?” The customer explained to her the problem. “Melinda” gave her a token to use, & the customer thanked me & my co-worker.
The first incident seemed fishy to me. I felt “Melinda” was up to something. As for the second incident, why would she want me to tell an upset confused customer 1) she cannot be at the window, 2) she needs to leave, & 3) campus police patrol the area & will tell her to leave after yesterday’s complaint? This does not make any sense to me. I could use some advice.
Eric the Grey
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