SC's and money, with a side of pwnage

[mattm04]

To of my favorite SC's and money stores from last year.

I gave you a $50

SC1 purchases a coffee hand me two ones I give back the change. They walk away.

A minute later....
SC1: Helllloooooooooooooooooooooo! Helloooooooooooooo!
Me: can I help you?
SC1: I gave you a $50 but you put in in as $2. *could be less greedy and clam a $20 and I forgot to hit the extra 0*
Me: Ok. I will call the manager to audit the drawer. *pages manager*
SC1: Can I give you my numebr and if I am wrong I will give the money back?
Me: No.
SC1: Why not?
Me; store Policy. we have to count the drawer. The manger will be over soon.

The MOD arrives counts the drawer and it is over by a penny.

MOD: sir, the draw is correct. I can not refund you.
SC1; but I paid whit a $50.
MOD: Their is not a $50 in the drawer.
SC1: well you pocketed it.
MOD: This is as far as I can go. if you have a further issue you need to contact Corp.
SC1: this is horrible customer service

Out of no where SC1's child, a 20 something with beard, etc (now known SC2) shows up.
SC2: Why are yo tring to screw my father of of $50?
SC1: Yeah why?
MOD: As explained the drawer balances. I cna not refund the money. We will check the tapes and if you leave your...
SC1: Never mind. *stomps out*

No Refunds here and some pawnage.
We can only do refunds at the customer service desk. The other registers are just not set up for that. this is from a CW.

SC purchases a pie. A few moments later returns, apparently now they don't need it.

SC: Can I retunr thsi here?
CW: You have to go toe Cust. Service.
SC: Why?
CW: I can not process it here.
SC: But you have money to give me back?
CW: Yes the drawer has money but i can do a refund.
SC: Dammit! Give me the fucking money!
CW: *press duress alarm*
SC: i don't have all day. Just gimmme my money!
CW: Ok. *slowly gets till open starts to slowly count out his refund. Not 30 seconds into CS counting..
POLICE: *guns drawn* On the ground. Do it now! Get on the GROUND!

Turns out LP had been watching the guy stuffing item into his pockets and when the SC went to Cust. Svs. they were going to confront him, but the clerk hit the alarm first and they called 911 to give the cops the description. In the end SC went for larceny and attempted burglary or something like that.

[PepperElf]

sweeeet. pwnage.!


and dang... what a lousy liar about the $50.

[MannersMakethMan]

SC1: I gave you a $50 but you put in in as $2.

Someone tried the change thing with me before.

"I gave you a twenty!!!!!! eleventy"
"No, you gave me a ten"
"It was a twennnnnnty"
"Impossible, I don't have a twenty in the till"
"Oh." *shuffles off rather quickly*

The only other time I got queried, I sorted it by physically showing him the £10 note he gave me. Cue many apologies and a swift departure.

Try someone else - as my mum would say: "I don't make mistakes with money" [Well I do sometimes with coins, but never with notes]

SC: Dammit! Give me the fucking money!
CW: *press duress alarm*
SC: i don't have all day. Just gimmme my money!
CW: Ok. *slowly gets till open starts to slowly count out his refund. Not 30 seconds into CS counting..
POLICE: *guns drawn* On the ground. Do it now! Get on the GROUND!

How I wish we'd had that in my days of Customer Complaints... *sigh*

[Danno]

I've gotten the "I gave you a twenty" plenty of times at the custard stand.

For safety's sake we "drop" large bills from the registers to their respective safe frequently, so there's often nothing bigger than a ten in there.

Numerous times this year I'd get called over as the manager when a customer would tell the person on register "I gave you a twenty." I'd open the reg and of course, sorry, there aren't any twenties in there. People would usually get embarrassed and not press the point after that. I think most of them are just forgetful/ditzy with their money, not amateur scammers.

There was one particular woman who was very insistent that she gave me a twenty and even called over to her seated husband to prove it.

W: Honey, you gave me a twenty, right?
H: No, I gave you a ten.

Of course she got mad at him.

[Eric the Grey]

I've gotten the "I gave you a twenty" plenty of times at the custard stand.

I've had the opposite happen. It was at a BK or something similar. I gave the guy a 20 and he gave me change as if I had given him a 10.

Upon checking, the 20 was on top of the 10's in his drawer. I got the rest of my change without any problem. Mistakes happen.


Eric the Grey

[Mr Hero]

Unless it's different from where you're from, in the U.S. there is no way 2 bills could add up to $50.

[Nyoibo]

I love colour coded money, it's basically impossible to confuse notes, given they're different sizes and colour.

[Lingering Grin]

Unless it's different from where you're from, in the U.S. there is no way 2 bills could add up to $50.

...hmmm didn't even think about that.

Good point

[hobbitt97]

Many, many years ago I was working at a convenience store. A very tall, intimidating person came in to purchase a package of chewing gum. He also wanted me to change out a $20.00 bill. I started by giving him a 10.00, a 5.00 and 5 ones. He started the famous quick change game. As he was playing with me a long line developed behind him. He was leaning far over the counter and looming over me and I was getting very nervous. I finally gave him back his 20.00 and his 1.00, dumped all the money on the counter into a bag, and took back the stick of gum, and closed the drawer. I told him to get out as I was going to call the police. The person ran out of door, the line of customers applauded and I called the police. It turned out that he was playing this game all over the county. I survived unscathed.

[sirwired]

When I worked retail, I always placed the customer's bill on top of the bill slots while counting and handing the customer their change and then said their change amount out loud. This stopped the "I gave you a twenty" crap in the bud.

SirWired

[PepperElf]

i did that once... but it wasn't because i was trying to scam them... i really did think i'd given them a different bill, but the count proved them right.

i hope they didn't think i was being an sc.

[Sonoma]

I actually had to ask for my change last night at a fast-food drive up. The thing that irritated me, and will probably have me calling the management on Monday was the employee's whole attitute. It was just 12-cents, but from her actions, she seemed to be perfectly aware that I hadn't gotten my change. When I got my order, I mentioned that I hadn't gotten any change. If it was an honest mistake, I would have thought she'd at least apologize. Instead, she just opened the drawer & got out the 12-cents, and had the window slammed shut before I had even gotten my change in my pocket.

Back on topic, when I worked fast food, we too would put the customer's bill on top of the till until the change had been counted out & received by the customer. We'd also count change back, rather than just putting it in their hadn all at once.

And in the OP, if the $50 guy had at least an iota of smarts, he would have said he'd paid with a $20, which is much more likely to be in the drawer, as opposed to a $50.

[earl colby pottinger]

A faster way to get they to leave was to say,

"Well, if you will just wait a few minutes I will get the local police to check our tapes and then follow what ever they advise."

Bet they would vanish before your eyes before you get to finish saying 'tapes'.

The only other time I got queried, I sorted it by physically showing him the £10 note he gave me. Cue many apologies and a swift departure.

If they apologize and have the right look, then there is a good chance they made a honest mistake.

If they just cut and run, or opposite try to argue further it is likely a scam attempt.

[donruss]

To of my favorite SC's and money stores from last year.

I gave you a $50

SC1 purchases a coffee hand me two ones I give back the change. They walk away.

A minute later....
SC1: Helllloooooooooooooooooooooo! Helloooooooooooooo!
Me: can I help you?
SC1: I gave you a $50 but you put in in as $2. *could be less greedy and clam a $20 and I forgot to hit the extra 0*
Me: Ok. I will call the manager to audit the drawer. *pages manager*
SC1: Can I give you my numebr and if I am wrong I will give the money back?
Me: No.
SC1: Why not?
Me; store Policy. we have to count the drawer. The manger will be over soon.

The MOD arrives counts the drawer and it is over by a penny.

MOD: sir, the draw is correct. I can not refund you.
SC1; but I paid whit a $50.
MOD: Their is not a $50 in the drawer.
SC1: well you pocketed it.

Here would have been my reply.

MOD: "Well, then we need to call the Police sir as a crime has been committed. Either we pocketed your $50 and that is called Theft or you are lying and that is called Fraud. Lets see who they believe."

Then again, I'm a real bastard about such things.

[bainsidhe]

I once gave someone change for a twenty when they gave me a hundred. I even put the bill below the drawer like a good girl, it was just a brain fart. Naturally, I have a two second short term memory and couldn't recall what bill the guy gave me. He was very patient and I was quite doubtful that I shorted him. I'm normally very good with money and have had others trying to scam me, but this guy patiently waited while the drawer was counted and security tapers were pulled.

Something I found out: our tapes don't show squat. Apparently they couldn't tell what bill was in my hand, even though they saw where I put it (at the time I had both large bills and twenties under my drawer, so my putting it under the till wasn't a sure indication of what bill I had). Now learning that our tapes are crap really bothers me. For one thing the camera is right above the till and I consider this a safety issue since I don't like the idea that security can't tell certain things. What if a customer motions in a threatening way and I retaliate (unlikely since I am a weak, pasty woman who hates confrontation, but still...). And what about the next time the till that's been in place all day ends up short? I used to think it was a simple matter of checking the tapes to see which cashier was skimming or making mistakes, but not anymore.