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Hello, first a little bit about me - I was diagnosed with depression and social phobia (due to bullying), and am currently being assessed for Asperger's Syndrome and possibly ADD. I've received treatment for the SP to the point where I can serve customers with almost zero anxiety, but I still find rude ones difficult to deal with.
Today, this woman came up and wanted a refund on some items, so I got to the point just before rufunding her money...
SC: I got discount on these goods using promotional vouchers.
Me: Oh, sorry, I didn't realise that (I thought she had used gift vouchers to pay, which looks similar to promotional vouchers, in which case the transaction would go as normal)
I wasn't sure what to do since we didn't have the promotional vouchers to scan, and I'd never come across this before.
Me: I'll have to go and check with the manager, I'm not sure how this will work.
SC, irritated: Well hurry up, I have to pick my children up!
At this point I thought "uh oh" and rushed off to find the manager. I couldn't find her, but managed to find someone else who told me what to do. On my way back to SC another customer pulled me over and asked me for help, I said I would get someone for them and went off to try and find someone to help this customer. I found someone and headed back to SC. At this point I was beginning to panic a little because I'd kept the SC waiting because of the other customer.
I had to cancel the previous transaction and start again, although it went faster the second time round because i had all the info from the cancelled receipt. While I was inputting the transaction...
SC, angrily: For god sake, I can't believe this! I'm forced to wait for being honest! This is ridiculous!
At this point I started shaking a little and started to panic even more, which lead to me hitting the wrong button
Me: Oh no, I'm sorry i hit the wrong button
SC, super-angry: Oh my god, this is ridiculous! I have to pick my kids up and you're keeping be back!
So I keyed in the transaction again, shaking even more and panicing even more....which lead to me forgetting to take off the discount
SC: <yelling in front of everyone to coworker> Will you come down here and do this for me, because this guy obviously doesn't know what he's doing!
ME <snapping>: LOOK, I SAID I WAS SORRY! I'M ONLY HUMAN AND I MAKE MISTAKES!
SC: Four times!?!
Me: I said i was sorry.
I did the transaction again, this time correctly. The customer went off.
I couldn't stop shaking, went upstairs and cried like a girl. I felt so stupid that I couldn't get it right, but after talking to a few people they said that when you panic you lose control and your mind goes blank, you can't think properly. I still felt stupid and really depressed afterwards though.
Today, this woman came up and wanted a refund on some items, so I got to the point just before rufunding her money...
SC: I got discount on these goods using promotional vouchers.
Me: Oh, sorry, I didn't realise that (I thought she had used gift vouchers to pay, which looks similar to promotional vouchers, in which case the transaction would go as normal)
I wasn't sure what to do since we didn't have the promotional vouchers to scan, and I'd never come across this before.
Me: I'll have to go and check with the manager, I'm not sure how this will work.
SC, irritated: Well hurry up, I have to pick my children up!
At this point I thought "uh oh" and rushed off to find the manager. I couldn't find her, but managed to find someone else who told me what to do. On my way back to SC another customer pulled me over and asked me for help, I said I would get someone for them and went off to try and find someone to help this customer. I found someone and headed back to SC. At this point I was beginning to panic a little because I'd kept the SC waiting because of the other customer.
I had to cancel the previous transaction and start again, although it went faster the second time round because i had all the info from the cancelled receipt. While I was inputting the transaction...
SC, angrily: For god sake, I can't believe this! I'm forced to wait for being honest! This is ridiculous!
At this point I started shaking a little and started to panic even more, which lead to me hitting the wrong button
Me: Oh no, I'm sorry i hit the wrong button
SC, super-angry: Oh my god, this is ridiculous! I have to pick my kids up and you're keeping be back!
So I keyed in the transaction again, shaking even more and panicing even more....which lead to me forgetting to take off the discount
SC: <yelling in front of everyone to coworker> Will you come down here and do this for me, because this guy obviously doesn't know what he's doing!
ME <snapping>: LOOK, I SAID I WAS SORRY! I'M ONLY HUMAN AND I MAKE MISTAKES!
SC: Four times!?!
Me: I said i was sorry.
I did the transaction again, this time correctly. The customer went off.
I couldn't stop shaking, went upstairs and cried like a girl. I felt so stupid that I couldn't get it right, but after talking to a few people they said that when you panic you lose control and your mind goes blank, you can't think properly. I still felt stupid and really depressed afterwards though.
I AM the evil bastard!
I have fantasies like that too. Feel free to PM me any time, and don't worry. ^^
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