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I work as a PC Technician or a consumer electronics chain that rhymes with Sir Cut Sitty. It's a long read so I apologize.
Alright so this lady came in pretty irate. She had a pretty short temper and a thick new york accent -- the type that makes you sound like an asshole even when you're not. She brought in a Sony Vaio that she purchased about two years ago that was working just fine -- no problems, and professed to me that she had been at my store five times before.
So she asks how to remove the battery as she had no idea how -- she was fearful due to the new recalls on many Sony Vaio models. I explained to her that it could be looked up by contacting Sony directly, but if she had not gotten a letter in the mail saying her battery was a recall then she really did not have to worry. We assured her that the heat she feels when using the laptop is relatively normal, especially for the 3k high-end model she purchased. She had us look it up on the internet and kept jabbing her finger into our 36" LCD that we use for a monitor at the tech bench to direct us to which link she wanted to see, no matter how much we would prefer to use another more official one.
Anyway, Sony's official website didn't list much about this particular model (PCG K17L if I remember right) as it was discontinued so we couldn't find much. She started tearing into us, sniping little by little about just how useless we were as human beings. How, no matter how many time she "comes back to annoy us" we always do things for her but never fix her problems completely or something (because we could predict that she didn't know how to remove her battery?).
After this, my co-tech takes a late lunch and leaves me all. alone. with. her.
So she tells me that she wants to learn how to use her computer to it's fullest capacity, beyond merely sending E-mails and surfing the web. I of course reply "Sure, I can teach you a few thi--" but I was cut off mid word by a snappy retort!
No! No I'm tired of you fucking people teaching me stuff. This stupid thing never came with a manual. Now get on google and look it up you should have one here in the store you sell it!!
Well, actually ma'am the model was discontinued so we -don't- randomly have some of it's technical manu--
No! NO NO! AREN'T YOU LISTENING TO ME!? I DONT WANT A STUPID TECHNICAL MANUAL I CAN PLUG IT IN (yeah you old hag you couldn't take out the battery..)! I WANT A USER GUIDE I NEVER GOT ONE!
Ma'am new laptops come with the user guides on th--
GET ME ONE!
So we spent a futile hour searching the web for a vaio user manual. She wanted to learn how to take pictures with a digital camera and do 'multimedia stuff' or whatever. That takes more in depth tutorial that I can actually charge for and teach, however she didnt want to hear it, nor did she want to hear that newer laptop models come with help files/dynamic user guides on the actual system.
She stormed out after that, claiming she'd bring her son (a lawyer) in to have our jobs.
And now, I feel better.
Alright so this lady came in pretty irate. She had a pretty short temper and a thick new york accent -- the type that makes you sound like an asshole even when you're not. She brought in a Sony Vaio that she purchased about two years ago that was working just fine -- no problems, and professed to me that she had been at my store five times before.
So she asks how to remove the battery as she had no idea how -- she was fearful due to the new recalls on many Sony Vaio models. I explained to her that it could be looked up by contacting Sony directly, but if she had not gotten a letter in the mail saying her battery was a recall then she really did not have to worry. We assured her that the heat she feels when using the laptop is relatively normal, especially for the 3k high-end model she purchased. She had us look it up on the internet and kept jabbing her finger into our 36" LCD that we use for a monitor at the tech bench to direct us to which link she wanted to see, no matter how much we would prefer to use another more official one.
Anyway, Sony's official website didn't list much about this particular model (PCG K17L if I remember right) as it was discontinued so we couldn't find much. She started tearing into us, sniping little by little about just how useless we were as human beings. How, no matter how many time she "comes back to annoy us" we always do things for her but never fix her problems completely or something (because we could predict that she didn't know how to remove her battery?).
After this, my co-tech takes a late lunch and leaves me all. alone. with. her.
So she tells me that she wants to learn how to use her computer to it's fullest capacity, beyond merely sending E-mails and surfing the web. I of course reply "Sure, I can teach you a few thi--" but I was cut off mid word by a snappy retort!
No! No I'm tired of you fucking people teaching me stuff. This stupid thing never came with a manual. Now get on google and look it up you should have one here in the store you sell it!!
Well, actually ma'am the model was discontinued so we -don't- randomly have some of it's technical manu--
No! NO NO! AREN'T YOU LISTENING TO ME!? I DONT WANT A STUPID TECHNICAL MANUAL I CAN PLUG IT IN (yeah you old hag you couldn't take out the battery..)! I WANT A USER GUIDE I NEVER GOT ONE!
Ma'am new laptops come with the user guides on th--
GET ME ONE!
So we spent a futile hour searching the web for a vaio user manual. She wanted to learn how to take pictures with a digital camera and do 'multimedia stuff' or whatever. That takes more in depth tutorial that I can actually charge for and teach, however she didnt want to hear it, nor did she want to hear that newer laptop models come with help files/dynamic user guides on the actual system.
She stormed out after that, claiming she'd bring her son (a lawyer) in to have our jobs.
And now, I feel better.
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