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On Friday, I had this real gem of suckitude, but I refused to let it get me down and actually ended up laughing about the douche rocket all afternoon.
Our players:
DR: Douche Rocket customer, an SC by any other name...
Me: MiddleofNowhere, excited by the prospect of a weekend off
CW: My amazing, unimpeachable CW
AM1: The manager who first worked with Douche Rocket
AM2: My manager who had my back
Midmorning on Friday, I heard a page to our Cold Weather coats area which I was just steps from. I pop on over and greet a gentleman who quickly revealed his DR ways.
Me: Good morning, sir! What may I help you with?
DR: *grabs the tag of a jacket on our sale rack* What's the price on this jacket? You've got two tags on here. *note, at our store, original price is a yellow tag, sales prices are a bright (neon) red*
Me: *looks at tag* Okay, this jacket was originally $219.99, it's on sale for $149.99.
DR: *frowning* I just don't believe in paying over a hundred dollars for a coat.
Me:
... *thinking, okay. We've got cheaper jackets, freeze your ass off for all I care - note this was THINKING - I was still smiling*
DR: *glaring* You didn't have to be rude and snap at me! NEVERMIND! *starts stomping off*
CW: *comes up to me - she was two feet away the entire time and watched entire exchange* What was his deal? You didn't do anything!
Me:
Meh, no worries.
I exit the coats area and head to my regular haunt and see DR walking across the center of our store. I'm still smiling because I thought the whole exchange was funny and was getting a giggle about it. DR stops, turns and lays this on me from about 10 feet away.
DR: You know, you need to work on your customer service.
Me: Sir, would you like my manager? *admittedly, my smile was getting bigger by the second because this guy wanted to play games*
DR: No, he probably wouldn't believe me.
Me:
Yes, I really did smile and wave at the guy. Because I had done nothing wrong and had one of my longtime coworkers as a witness. And with that, Mr. Douche Rocket took the escalator upstairs. I had a chuckle about it and went on with work.
Now, we can see part of the upstairs from the first floor so I watched as DR walked around upstairs till he found the first manager he could (AM1), a new guy who's been on the job two weeks. I could see DR gesturing and by his expression, I knew EXACTLY what was going on and went to tell my manager (AM2) Explained situation to AM2 with my CW witness and we waited for AM1 to proceed.
AM1 came down with DR and headed back into the coats, I hung back but watched what I could and my manager, AM2, wandered in to give moral support to AM1. The DR pulled out the same coat he'd asked about earlier and I could overheard blathering about 'terrible customers service', 'deserve a discount for the problems'
My manager AM2 is looking like he thinks DR is full of shit, but AM1, being new, is just falling over himself apologizing. DR reaches some sort of agreement with my managers and walks off, holding the jacket. He glances over at me, I smile my biggest smile
and DR just scowls at me, heading for the registers.
I walk over to my manager, AM2 and get the rundown. DR wanted said aforementioned coat (149.99) for 99 bucks due to the poor service he said he encountered. AM1 had unfortunately immediately agreed that DR got a discount, but my manager, AM2, who knew this was just some douchey-scammer, was able to convince the ass that he could only give him 10 percent off. BUT, he was sure to tell me and AM1 that the guy was a scammer, I didn't give him bad customer service and we'd pull his pic on stills from security and post it to watch for him to come in again.
So, to the Douche Rocket in the Blue Coat. Try as you might, you didn't ruin my day and although you think you got one over on us, you didn't. That coat was a dog and we still got good money out of you for it.
Our players:
DR: Douche Rocket customer, an SC by any other name...
Me: MiddleofNowhere, excited by the prospect of a weekend off
CW: My amazing, unimpeachable CW
AM1: The manager who first worked with Douche Rocket
AM2: My manager who had my back
Midmorning on Friday, I heard a page to our Cold Weather coats area which I was just steps from. I pop on over and greet a gentleman who quickly revealed his DR ways.
Me: Good morning, sir! What may I help you with?
DR: *grabs the tag of a jacket on our sale rack* What's the price on this jacket? You've got two tags on here. *note, at our store, original price is a yellow tag, sales prices are a bright (neon) red*
Me: *looks at tag* Okay, this jacket was originally $219.99, it's on sale for $149.99.
DR: *frowning* I just don't believe in paying over a hundred dollars for a coat.
Me:
... *thinking, okay. We've got cheaper jackets, freeze your ass off for all I care - note this was THINKING - I was still smiling*DR: *glaring* You didn't have to be rude and snap at me! NEVERMIND! *starts stomping off*
CW: *comes up to me - she was two feet away the entire time and watched entire exchange* What was his deal? You didn't do anything!
Me:
Meh, no worries. I exit the coats area and head to my regular haunt and see DR walking across the center of our store. I'm still smiling because I thought the whole exchange was funny and was getting a giggle about it. DR stops, turns and lays this on me from about 10 feet away.
DR: You know, you need to work on your customer service.
Me: Sir, would you like my manager? *admittedly, my smile was getting bigger by the second because this guy wanted to play games*
DR: No, he probably wouldn't believe me.
Me:
Yes, I really did smile and wave at the guy. Because I had done nothing wrong and had one of my longtime coworkers as a witness. And with that, Mr. Douche Rocket took the escalator upstairs. I had a chuckle about it and went on with work.Now, we can see part of the upstairs from the first floor so I watched as DR walked around upstairs till he found the first manager he could (AM1), a new guy who's been on the job two weeks. I could see DR gesturing and by his expression, I knew EXACTLY what was going on and went to tell my manager (AM2) Explained situation to AM2 with my CW witness and we waited for AM1 to proceed.
AM1 came down with DR and headed back into the coats, I hung back but watched what I could and my manager, AM2, wandered in to give moral support to AM1. The DR pulled out the same coat he'd asked about earlier and I could overheard blathering about 'terrible customers service', 'deserve a discount for the problems'
My manager AM2 is looking like he thinks DR is full of shit, but AM1, being new, is just falling over himself apologizing. DR reaches some sort of agreement with my managers and walks off, holding the jacket. He glances over at me, I smile my biggest smile
and DR just scowls at me, heading for the registers.I walk over to my manager, AM2 and get the rundown. DR wanted said aforementioned coat (149.99) for 99 bucks due to the poor service he said he encountered. AM1 had unfortunately immediately agreed that DR got a discount, but my manager, AM2, who knew this was just some douchey-scammer, was able to convince the ass that he could only give him 10 percent off. BUT, he was sure to tell me and AM1 that the guy was a scammer, I didn't give him bad customer service and we'd pull his pic on stills from security and post it to watch for him to come in again.
So, to the Douche Rocket in the Blue Coat. Try as you might, you didn't ruin my day and although you think you got one over on us, you didn't. That coat was a dog and we still got good money out of you for it.
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