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Had a gentlemen come in to get a room, asked if we had earplugs. We don't. I told him that the convenience store just at the end of the street might or WalMart is open. He didn't want to go anywhere because he was hauling a trailor. Odds are the guest passed said convenience store on the way here... Apparently the guy he is traveling with is a snorer. He stared at me for awhile mumbling incoherantly and eventually mentioning he didn't get any sleep last night. NOT OUR FAULT you can't prepare ahead with whom you have sleeping in your room. He asked about suites with seperate bedrooms but refused to pay the price ($169, I lowered it down to $145). He was difficult to understand with his thick accent & being clearly tired. It was a difficult exchange all together.
The Lady who is lost
SC: Lady at one of the hospitals, which are located one exit east of us. There are 6 exits into our fair city.
Me: *answer phone* First a gentleman answered the phone & asked me basic info about the hotel including pool hours etc. He asked for directions, and then in the middle of the exchange he says something about "here...you talk to her go get the directions". I get the lady who I keep "losing".
SC: uh hello?
Me: Hello!
SC: ............
Me: Hello?
SC: Hello, what hotel is this?
Me: *hotel*
SC: I have no idea...I am soo lost!
Me: We are just off *interstate* exit *#*, that is the South B. BLVD exit (well known exit)
SC: Yeah I don't know where that is, I haven't been here in years & I am just totally lost.
Me: South B BLVD is between *two major exits into city*
SC: Yeah I have no idea. I am totally lost.
Me: Okay, well where are you now so maybe I can guide you?
SC: We are at the hospital.
Me: Okay, well the hospitals are downtown, so from *interstate* you go west one exit, and we are there.
SC: ...........
Me: Just off the exit there is a McDonalds and a Burger King, we are down the steet from the McDonalds.
SC: I have no idea. I am so lost. I don't know where you are.
Me: (Are we soo not listening???) I am sorry...I...
SC: What hotel is this???
Me: The *hotel name*
SC: I am so lost! I have no idea where you are! (I told you!)
ME: I am sorry...
SC: I am just gonna ask the guy here because you have me sooo lost.
Me: Okay...I am sure sorry!
*Lady gets here with her 2 kids and husband, she is on tons of pain killers and no sleep, she was out of it so why I was trying to give her directions at all is beyond me. Also the kids are clearly restless from being cooped up in a hospital all afternoon and the husband keeps yelling at them & his wife. Lovely.*
An hour after need-ear-plugs guy checked in
SC: *thick accent & mumbles while looking down*
Me: I am sorry?
SC: I need another room....
Me: Oh Okay
SC: This is just not going to work....
Me: Hmm *sad face at him, trying to sympathize*
SC: Can I get a cheaper rate for the rooms since I am getting two?
Me: (Go F yourself...) Uh...yeah we can do maybe 79 plus tax. That is prolly the lowest I can go (you cheap-skate mother-fer).
SC: I guess that is better then nothing.
Me: Okay, this will take me a couple mintues to transfer the information from the other room. Keep on the same credit card?
SC: Yeah... *looks rather impatient and tired while I try to transfer info quickly as possible)
Me: Okay.
SC: I am just gonna have to stay at the Motel 6 from now on... (said in a way to sound threatening like he was leaving but I wasn't impressed so...)
SC: You aren't full are you?
Me: No. (None of your business!)
SC: Yeah, I am sure you are far from full.
Me: Ah.... (I don't care?!) Okay one key then?
SC: Yeah... *slumped onto counter*
He goes on his way. He is the bain of my existence for the hour.
I don't listen, part II
Me: *answer phone* *1123pm*
SC: Yeah I just arrived at the airport and need directions to your hotel.
Me: Okay, the street that leads out of the airport is *street*, follow that all the way to *interstate*, go west one exit to exit *our exit*. Just off that exit is a McDonalds and a Burger King, we are down the street from the McDonalds. It is prolly dark over there, though, because they are now closed.
SC: Exit *#* Okay, great, see ya soon. My name is *name*
Me: Okay, we will wait for ya no problem.
20 minutes later
SC: Hi, it's me again. (Cuz that makes a whole lotta sense! Like you are the only guest we have EVER!) What exit are you?
Me: We are...*interrupts*
SC: Cuz I am at exit *two exits farter west then he shoulda gone*
Me: Oh yeah we are exit *speak clearly exit*
SC: Oh well there is a *our hotel* here, though.
Me: Yeah that is the Suites we are just *without suites name*.
SC: Okay well I will head your way. (Not I didn't clarify we are now east of location, but I thought maybe guest realized his follow.......)
10minutes later
SC: I am not angry with you, I am angry with Hilton! (But we all know I am gonna get it instead...)
Me: Okay...
SC: I am now in a place called *town farther east of us, about 15 miles away*
Me: Oh no...well, I need you go get on east *interstate* if you can....
SC: I have no idea how I got here. I wanted to be closer to town! I am now at exit 434
Me: Well, we are close to town, just off the interstate....but let's see...
SC: HOW THE HELL DO I GET OUT OF HERE THERE IS NO LEFT TURN!!!!
Me: um.......
SC: I see no damned left turn on ramp to get going east!!!
Me: The onramp there is a bit strange so...
SC: JUST LET ME TALK, HUH!?
Me: (okay asshole...)
SC: Oh there it is, but how do I? There is traffic coming...
Me: .... Is it working out there?
SC: ... Okay I am finally going back east. Exit 447? Urg!
Me: Yep.
SC: ALLS I SAW WHEN I WAS GOING DOWN ARE STREET SIGNS, NO EXIT SIGNS!!! (Then you clearly aren't paying attention!) THERE ARE NO STREET SIGNS. IS SAW THE CROWN PLAZA AND A BUNCH OF STREET SIGNS!!!11!!!! (lots of eleventy)
Me: I am sooo sorry. (not really cuz you are being irrational) The Crown Plaza is downtown, and the interstate isn't beside that & we are an exit away from downtown... (realizing I am just prolly making it worse so I just starting being a kiss-ass) I am not sure what you saw for sure, so I am sorry.
SC: Okay, here I am going now.
Me: Okay you will pass *exit he was on with other hotel like ours* and *another exit* and we are after that one. South B. BLVD. exit
SC: What are these called, I have only seen street signs.
Me: (What is with tonight???) You will pass exit blaa, which is blaa drive. You will also pass exit blaa which is blaa ave. We are South B. BLVD.
SC: Okay, so I assume I take a left off the exit?
Me: (HOLY CRAP HE HAS FINALLY FOUND HIS DIRECTION!) Yep, and a left at the lift of the exit, where you will be going down the street with the McDonalds. We are down the street from them.
SC: okay, thanks
He gets here, and of course I have 2 people head of him. One chick can't decide if she wants to pay cash or put her credit card on it.... I get the next person in quick and check in Mr. Not Listen and angry for little reason & get him going quick and to my surprise he is rather pleasant.
The Lady who is lost
SC: Lady at one of the hospitals, which are located one exit east of us. There are 6 exits into our fair city.
Me: *answer phone* First a gentleman answered the phone & asked me basic info about the hotel including pool hours etc. He asked for directions, and then in the middle of the exchange he says something about "here...you talk to her go get the directions". I get the lady who I keep "losing".
SC: uh hello?
Me: Hello!
SC: ............
Me: Hello?
SC: Hello, what hotel is this?
Me: *hotel*
SC: I have no idea...I am soo lost!
Me: We are just off *interstate* exit *#*, that is the South B. BLVD exit (well known exit)
SC: Yeah I don't know where that is, I haven't been here in years & I am just totally lost.
Me: South B BLVD is between *two major exits into city*
SC: Yeah I have no idea. I am totally lost.
Me: Okay, well where are you now so maybe I can guide you?
SC: We are at the hospital.
Me: Okay, well the hospitals are downtown, so from *interstate* you go west one exit, and we are there.
SC: ...........
Me: Just off the exit there is a McDonalds and a Burger King, we are down the steet from the McDonalds.
SC: I have no idea. I am so lost. I don't know where you are.
Me: (Are we soo not listening???) I am sorry...I...
SC: What hotel is this???
Me: The *hotel name*
SC: I am so lost! I have no idea where you are! (I told you!)
ME: I am sorry...
SC: I am just gonna ask the guy here because you have me sooo lost.
Me: Okay...I am sure sorry!
*Lady gets here with her 2 kids and husband, she is on tons of pain killers and no sleep, she was out of it so why I was trying to give her directions at all is beyond me. Also the kids are clearly restless from being cooped up in a hospital all afternoon and the husband keeps yelling at them & his wife. Lovely.*
An hour after need-ear-plugs guy checked in
SC: *thick accent & mumbles while looking down*
Me: I am sorry?
SC: I need another room....
Me: Oh Okay
SC: This is just not going to work....
Me: Hmm *sad face at him, trying to sympathize*
SC: Can I get a cheaper rate for the rooms since I am getting two?
Me: (Go F yourself...) Uh...yeah we can do maybe 79 plus tax. That is prolly the lowest I can go (you cheap-skate mother-fer).
SC: I guess that is better then nothing.
Me: Okay, this will take me a couple mintues to transfer the information from the other room. Keep on the same credit card?
SC: Yeah... *looks rather impatient and tired while I try to transfer info quickly as possible)
Me: Okay.
SC: I am just gonna have to stay at the Motel 6 from now on... (said in a way to sound threatening like he was leaving but I wasn't impressed so...)
SC: You aren't full are you?
Me: No. (None of your business!)
SC: Yeah, I am sure you are far from full.
Me: Ah.... (I don't care?!) Okay one key then?
SC: Yeah... *slumped onto counter*
He goes on his way. He is the bain of my existence for the hour.
I don't listen, part II
Me: *answer phone* *1123pm*
SC: Yeah I just arrived at the airport and need directions to your hotel.
Me: Okay, the street that leads out of the airport is *street*, follow that all the way to *interstate*, go west one exit to exit *our exit*. Just off that exit is a McDonalds and a Burger King, we are down the street from the McDonalds. It is prolly dark over there, though, because they are now closed.
SC: Exit *#* Okay, great, see ya soon. My name is *name*
Me: Okay, we will wait for ya no problem.
20 minutes later
SC: Hi, it's me again. (Cuz that makes a whole lotta sense! Like you are the only guest we have EVER!) What exit are you?
Me: We are...*interrupts*
SC: Cuz I am at exit *two exits farter west then he shoulda gone*
Me: Oh yeah we are exit *speak clearly exit*
SC: Oh well there is a *our hotel* here, though.
Me: Yeah that is the Suites we are just *without suites name*.
SC: Okay well I will head your way. (Not I didn't clarify we are now east of location, but I thought maybe guest realized his follow.......)
10minutes later
SC: I am not angry with you, I am angry with Hilton! (But we all know I am gonna get it instead...)
Me: Okay...
SC: I am now in a place called *town farther east of us, about 15 miles away*
Me: Oh no...well, I need you go get on east *interstate* if you can....
SC: I have no idea how I got here. I wanted to be closer to town! I am now at exit 434
Me: Well, we are close to town, just off the interstate....but let's see...
SC: HOW THE HELL DO I GET OUT OF HERE THERE IS NO LEFT TURN!!!!
Me: um.......
SC: I see no damned left turn on ramp to get going east!!!
Me: The onramp there is a bit strange so...
SC: JUST LET ME TALK, HUH!?
Me: (okay asshole...)
SC: Oh there it is, but how do I? There is traffic coming...
Me: .... Is it working out there?
SC: ... Okay I am finally going back east. Exit 447? Urg!
Me: Yep.
SC: ALLS I SAW WHEN I WAS GOING DOWN ARE STREET SIGNS, NO EXIT SIGNS!!! (Then you clearly aren't paying attention!) THERE ARE NO STREET SIGNS. IS SAW THE CROWN PLAZA AND A BUNCH OF STREET SIGNS!!!11!!!! (lots of eleventy)
Me: I am sooo sorry. (not really cuz you are being irrational) The Crown Plaza is downtown, and the interstate isn't beside that & we are an exit away from downtown... (realizing I am just prolly making it worse so I just starting being a kiss-ass) I am not sure what you saw for sure, so I am sorry.
SC: Okay, here I am going now.
Me: Okay you will pass *exit he was on with other hotel like ours* and *another exit* and we are after that one. South B. BLVD. exit
SC: What are these called, I have only seen street signs.
Me: (What is with tonight???) You will pass exit blaa, which is blaa drive. You will also pass exit blaa which is blaa ave. We are South B. BLVD.
SC: Okay, so I assume I take a left off the exit?
Me: (HOLY CRAP HE HAS FINALLY FOUND HIS DIRECTION!) Yep, and a left at the lift of the exit, where you will be going down the street with the McDonalds. We are down the street from them.
SC: okay, thanks
He gets here, and of course I have 2 people head of him. One chick can't decide if she wants to pay cash or put her credit card on it.... I get the next person in quick and check in Mr. Not Listen and angry for little reason & get him going quick and to my surprise he is rather pleasant.
)
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