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Paper or Plastic?
Ok so many years ago we adopted the policy of bagging in plastic unless the customer request paper. Most people get it and will let us know at the beginning of the transaction. Not this chump.
After i have rung everything, bagged it all in plastic and start to load up his cart,
Chump: Wait! I want paper bags!
Me : Oh. I didn't realize that.
Chump: You never asked me! (he was loud)
Me: Sir, I am not supposed to ask you. We always bag in plastic unless you ask for paper.
Chump: You are SUPPOSED to ask if I want paper or plastic. You never asked me! That's lousy customer service!
Me: I'ts not lousy customer service, it's policy.
Chump: I don't like your attitude, where is your manager?!?!
Me: I would be happy to call him up for you.
So I call up the manager and he tells chumpo everything I told him to begin with. That I was following store policy and did nothing wrong. Chump gets pissed off even more and storms out of the store. I laugh.
I don't want you watching me!
Ok this one isn't so bad, except the guy was a bit of a tool about it. I learned my lesson and went on with my life.
Tool is trying to figure out the debit card reader and is having problems. He is putting his pin number in where his phone number is supposed to go and sliding his card after he *thinks* he put his pin number in. So his pin number is on display on the pin pad, because it's supposed to be his phone number.
So anyways, I tell him I am going to clear it and lets start over. I walk him through, he enters his phone #, then I tell him to hit the debit button, so he does that. I am standing there with him, helping him out. He is clearly frustrated. He slides his card a couple times before he gets it right, then when it's time to enter his pin, he growls at me "I don't want you watching me put in my number!"
Allrighty then. I simply leave him to his own devices and get back into my checkstand. Seriously, if I wanted his number, I could have got it when he had it on display when he put it in wrong the first time! I was just trying to help.
No big deal, whatever. I can understand not wanting someone to watch while putting in your pin number. Lesson learned. I look away when someone is entering their number.
I Can't See!
So this dumbass comes through my line. He is trying to use the debit machine. He starts by sliding his debit card at the club card screen. Doing that bypasses the club card screen and prompt you to select payment type. So he selects payment type and it prompts him to slide his payment card,
Dumbass: I already slid it!
Me: Yes, but you slid it at the club card screen. It wasn't ready for payment yet. Would you like to use your club card?
Dumbass: Well, ya, but it never asked me for that.
Me: Let me slide it for you.
Dumbass: I don't have it, i use my phone number.
Me: Ok what is your number?
I enter his phone number and he gets his discounts.
Me: Ok, now slide your debit card.
Dumbass: Gawd! how many times do I have to do this!?! (hastily swipes card)
Now this is where he puts in his PIN, so because I know better than watching them during this time, I look away, towards the 2 other people in my line and smile at them.
Dumbass:What are you doing! I am your customer, you need to be paying attention to me, not them!!!!
Me:
Dumbass: Don't you ignore me! I can't see these numbers!
Me: I'm not ignoring you, I was only looking away to give you privacy.
Dumbass: But I can't see the numbers!!!!
Me: Allright, well, I am not a mindreader, I am not going to know that. (yes I did say that, i was getting pissed)
Dumbass: I already told you that! You can't just ignore me. Where is your manager!?!
Me: He is right over there in checkstand 4.
Dumbass: Just let me sign for this so I can go speak to him!
I push his button so it will run as credit and he signs and storms off to checkstand 4.
The people in my line and the next line just stare at him, dumbfounded.
He goes down to checkstand 4 and starts yelling at the manager about how I was ignoring him, and he couldn't see the pinpad blah blah blah.
The manager, who was checking out customers at the time, walks to the end of his checkstand, says something to the guy and the guys storms out of the store.
Later, when he gets out, the manager comes up to me and asks if I was ignoring him. I said no, of course not, all I did was look away while he was putting his number in.
I asked the manager what he said to the guy and he told me that he told him that if he was going to continue to shout at him, he needed to wait until he was out of the checkstand.
Resume Wench
A lady and her son come through my line.
Resume Wench: Where can I get an application for here?
Me: A club card application or for employm- ? (she cuts me off)
Resume Wench: (snapping) Employment!
Me: We don't have applications. We have a hiring kiosk right over there, or you can do it online at *website*
Resume Wench: (in a very snarly tone) And how do you suppose I am going to put 9 pages of resume into that kiosk?
Wench stomps out of my line and heads to the service counter. The service counter rep, who had heard our exchange, tells her exactly what I told her. Wench storms out of the store.
Fortunately, the CS person is also the person who does hiring so we will never have to deal with that wench as an employee!
Ok so many years ago we adopted the policy of bagging in plastic unless the customer request paper. Most people get it and will let us know at the beginning of the transaction. Not this chump.
After i have rung everything, bagged it all in plastic and start to load up his cart,
Chump: Wait! I want paper bags!
Me : Oh. I didn't realize that.
Chump: You never asked me! (he was loud)
Me: Sir, I am not supposed to ask you. We always bag in plastic unless you ask for paper.
Chump: You are SUPPOSED to ask if I want paper or plastic. You never asked me! That's lousy customer service!
Me: I'ts not lousy customer service, it's policy.
Chump: I don't like your attitude, where is your manager?!?!
Me: I would be happy to call him up for you.
So I call up the manager and he tells chumpo everything I told him to begin with. That I was following store policy and did nothing wrong. Chump gets pissed off even more and storms out of the store. I laugh.
I don't want you watching me!
Ok this one isn't so bad, except the guy was a bit of a tool about it. I learned my lesson and went on with my life.
Tool is trying to figure out the debit card reader and is having problems. He is putting his pin number in where his phone number is supposed to go and sliding his card after he *thinks* he put his pin number in. So his pin number is on display on the pin pad, because it's supposed to be his phone number.
So anyways, I tell him I am going to clear it and lets start over. I walk him through, he enters his phone #, then I tell him to hit the debit button, so he does that. I am standing there with him, helping him out. He is clearly frustrated. He slides his card a couple times before he gets it right, then when it's time to enter his pin, he growls at me "I don't want you watching me put in my number!"
Allrighty then. I simply leave him to his own devices and get back into my checkstand. Seriously, if I wanted his number, I could have got it when he had it on display when he put it in wrong the first time! I was just trying to help.
No big deal, whatever. I can understand not wanting someone to watch while putting in your pin number. Lesson learned. I look away when someone is entering their number.
I Can't See!
So this dumbass comes through my line. He is trying to use the debit machine. He starts by sliding his debit card at the club card screen. Doing that bypasses the club card screen and prompt you to select payment type. So he selects payment type and it prompts him to slide his payment card,
Dumbass: I already slid it!
Me: Yes, but you slid it at the club card screen. It wasn't ready for payment yet. Would you like to use your club card?
Dumbass: Well, ya, but it never asked me for that.
Me: Let me slide it for you.
Dumbass: I don't have it, i use my phone number.
Me: Ok what is your number?
I enter his phone number and he gets his discounts.
Me: Ok, now slide your debit card.
Dumbass: Gawd! how many times do I have to do this!?! (hastily swipes card)
Now this is where he puts in his PIN, so because I know better than watching them during this time, I look away, towards the 2 other people in my line and smile at them.
Dumbass:What are you doing! I am your customer, you need to be paying attention to me, not them!!!!
Me:
Dumbass: Don't you ignore me! I can't see these numbers!
Me: I'm not ignoring you, I was only looking away to give you privacy.
Dumbass: But I can't see the numbers!!!!
Me: Allright, well, I am not a mindreader, I am not going to know that. (yes I did say that, i was getting pissed)
Dumbass: I already told you that! You can't just ignore me. Where is your manager!?!
Me: He is right over there in checkstand 4.
Dumbass: Just let me sign for this so I can go speak to him!
I push his button so it will run as credit and he signs and storms off to checkstand 4.
The people in my line and the next line just stare at him, dumbfounded.
He goes down to checkstand 4 and starts yelling at the manager about how I was ignoring him, and he couldn't see the pinpad blah blah blah.
The manager, who was checking out customers at the time, walks to the end of his checkstand, says something to the guy and the guys storms out of the store.
Later, when he gets out, the manager comes up to me and asks if I was ignoring him. I said no, of course not, all I did was look away while he was putting his number in.
I asked the manager what he said to the guy and he told me that he told him that if he was going to continue to shout at him, he needed to wait until he was out of the checkstand.
Resume Wench
A lady and her son come through my line.
Resume Wench: Where can I get an application for here?
Me: A club card application or for employm- ? (she cuts me off)
Resume Wench: (snapping) Employment!
Me: We don't have applications. We have a hiring kiosk right over there, or you can do it online at *website*
Resume Wench: (in a very snarly tone) And how do you suppose I am going to put 9 pages of resume into that kiosk?
Wench stomps out of my line and heads to the service counter. The service counter rep, who had heard our exchange, tells her exactly what I told her. Wench storms out of the store.
Fortunately, the CS person is also the person who does hiring so we will never have to deal with that wench as an employee!
WELCOME 
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