deceptive

[vacation_rentals_suck]

Guest: Yea Dave, I dont have enough towels

Me: how many do you have?

Guest: four

Me: well that place only has one bathroom so thats how many you should have

Guest: yea but we're gonna use more than four towels

Me: well the units are equipped with washers and dryers

Guest: well I am not washing towels on my vacation

Me: ok you can come to the front desk and pick some up

Guest: no you can deliver them

Me: I cant leave the office, they cant be delivered until tommorow

Guest: hey sweetheart( calling to his wife) he says we're gonna have to tough it

Wife in background: no he's gonna have to tough it out

Wife picks up phone

Wife: hello?

Me: yes maam

Wife: we need more towels and it says you are 24 hours so why do we have to wait until tommorow?

Me: you have four towels, thats enough for tonight at least....if you want extras you can get them tommorow or pick them up tonight?

Wife: you know, thats not good customer service......I write articles for a travel magazine and I will not be recommending you people. This is pitiful customer service to say the least. When I have stayed at othe resorts, we were never made to wait until the next day for something we should already have. You know I bet most people dont re-rent with you people. Is your manager there?

Me: no ma'am

Wife: so now we dont even have someone there to resolve our complaint? You people are a joke. You better have your manager call me first thing. It's obvious by your tone that you dont care and I will be notifying your manager of that. I better getting some serious compensation here. Goodbye, jerkface.

[Broomjockey]

What time of day did they call at? Late afternoon? Something like that? Seems odd that there's no manager then when there's usually been one before.

[Nurian]

It's obvious by your tone that you dont care

"You said it, Ma'am. Not me."

[HorrorFrogPrincess]

Travel Magazines, huh?

Can I offer you a drink? It's the least you deserve for having to deal with all these looneys.

[depechemodefan]

I write articles for a travel magazine and I will not be recommending you people.

If it means there is less SC vacationing there then that sounds like win.

I can understand her ire if it was in a hotel, where it's not a long walk, though I imagine in a hotel it would not be instantanious service. But I imagine the properties are miles away from the office. I can't imagine instantanious service that way.

[Sheldonrs]

...It's obvious by your tone that you dont care ...

If you think my TONE makes that clear, you should see my face!

[Wade]

Yeah, I'm sure whatever "Travel Magazine" (i.e. MySpace blog) she writes for is really going to scare everyone away.

Funny thing is, I suspect your place of employment to be an Asshat magnet. Seriuosly - all these people threaten to never come back, but does it clear the way for decent people? No, only more Asshats.

[jerkface11]

And to top it off she thought you were me?

[smileyeagle1021]

I can understand her ire if it was in a hotel, where it's not a long walk, though I imagine in a hotel it would not be instantanious service. But I imagine the properties are miles away from the office. I can't imagine instantanious service that way.

Depending on the hotel delivery from the front desk might not be reasonable... it's not unusual where I work for there to be 2 employees (hell even one) and if one is frantically checking in guests while the other is frantically running the shuttle back and forth to the airport, running towels up to a room is going to be a pretty low priority.

[corporateslave]

Wife: Goodbye, jerkface.

That is the best part.

And to top it off she thought you were me?

LMAO

[bainsidhe]

Smiley's right. During my stint doing night audit, I was the only employee working. Same goes for the guy working evening shift. So playing bellboy/room service to someone while ignoring desk/phone/office/safe seems a little silly. I still did it when necessary (I had to retrieve the rollaways, for example), but fortunately the main door during overnights would lock so I didn't have to worry about scary people walking in at all hours. But you can also imagine customer's ire waiting a few minutes for me to open the door since I'm not at the desk.

I think the OP's problem is that these are properties, not simple hotel rooms. People are dropping a few thousand dollars to rent/vacation there, which to most people is a pretty significant sum. Unfortunately, many customers seem to think this sum justifies 5-star service and being treated like celebrities. Not going to happen, since that type of service woud cost a few thousand more.

[Summerfly413]

Hahahaha "toughing it" is not having more than four towels for a day?

[computeraide]

Guest: Yea Dave, I dont have enough towels

One small Shamwow ought to do it. I'll call Vince on the double!

[Bramblerose]

When I have stayed at othe resorts,

rental house = resort???

Someone is confused.

[friendofjimmyk]

What time of day did they call at? Late afternoon? Something like that? Seems odd that there's no manager then when there's usually been one before.

I seem to recall some posts where there was no manager available.