returns purchases to a different store?

[ESM]

I;ve seen this happen 7 times during my 3 yrs at JCPenney. I wrote it down in my dayplanner as I think this is true stupidity.

As you know, the same merchandise can be sold at other stores. That dvd, that shoe, that tv can be bought in hundred different stores and online as well.

Well some people believe that returns can be done at different stores too.

I do catalog crap. And this woman wanted to return Easy Spirit shoes at JCP that she bought from Easy Spirit online store. She says: "Right here it says, return any easy spirit online order to an easy spirit store. You sell easy spirit shoes upstairs in the shoe department. So don;t you tell me I cannot return it here."

I actually said this to her: "Easy Spirit is THREE stores outside JCPenney inside the mall. Second floor, you are in the WRONG STORE."

She then called me a jerk and left. I then see her again dragging the old manager with her. I see her pointing at me to the manager and telling him that I refused to let her return her JCPenney merchandise.

I can hear them talk.

Immediately he says that is unacceptable and ask to see her receipt. He looks at it and says "This is really different looking. (Then realize it's not a JCP receipt) ....Ma'am, Easy Spirit is right around the corner. If you were to walk straight and make a left....."

She then screamed at him and stormed out saying she would never shop here again. She is not old or senial. I had to write her a temperary JCP card and she is only 20-30something.

And this had happened repeated. All with "Return at any store location." It's braod but it clearly means of THAT store NOT another one that sells the item.

One time it was from amazon.com (which had no retail branch so it made even less sense.)

[MadMike]

At least it was something your story actually carried. A customer tried to return something we didn't even carry where I used to work. And the idiots in the office let him!

Small wonder the place went out of business.

[Conduit]

*laughs* People are daft. I had somebody try to return a game he bought from Future Shop to EB Games. He insisted that I could give him a refund since he had a receipt, as if that made any bloody difference. o_O

[bainsidhe]

I had someone in my drive through tell me that they were given the wrong sundae at Wendy's. Then asked if they could give it to me and have me replace it for them.

[RetailWorkhorse]

I got one better.

My store is right next to a Wal-Mart. Same building, same plaza, all that good junk.

Little Old Man came in and said he had bought something the other and if he could return it. I said sure, no problem, may I have the bag.

He pulls out a Fishing Reel, one of the UGLY STIK brands that my Sister likes, and plops it on my counter.

RW: Uh, sir, you didn't buy that here.
LOM: Yes, I did. I bought it yesterday.
RW: Sir, did you buy it from Wal-Mart?
LOM: Yes, I did. I bought it yesterday.
RW: Sir, this is Dollar Tree. Not the Wal-Mart Service Counter.
LOM: You're in the same building.
RW: So's the Pizza Place, sir, but I still can't make you a pizza. If you walk outside, turn right, and trot about 50 feet you'd come to the Wal-Mart door. Go in, turn right again, and talk to the Greeter. It should be Harley today, so he can help you get to the Service Counter.
LOM: So I can't return this here?
RW: No, sir. This is an entirely different store.
LOM: Oh. *Leaves*

Didn't even say "thank you."

[Enjis]

I will say tho that Sears will return Lands' End merchandise, since they sell Lands' End merch in their stores. Not the same, I know, as they have a deal with the company, but you can see where some people will get confused about it.

[redmountaingoldfish]

you can see where some people will get confused about it.

True, but there's a difference between getting confused and then correcting yourself VERSUS getting confused, insulting the person who's trying to help you, then whining about them to their manager.

Same start, different end.

[Pagan]

I will say tho that Sears will return Lands' End merchandise, since they sell Lands' End merch in their stores. Not the same, I know, as they have a deal with the company, but you can see where some people will get confused about it.

Well, seeing as Sear's owns Land's End....

Weirdly though, and last I knew, you couldn't do a Victoria' Secret Catalog return at any of the stores. Never did figure that out and I worked at VSC call center for 4 years.

[crazylegs]

Weirdly though, and last I knew, you couldn't do a Victoria' Secret Catalog return at any of the stores. Never did figure that out and I worked at VSC call center for 4 years.

You can't return HMV Online purchases in their stores either, as technically they are seperate companies.

[Peppergirl]

I worked at VSC call center for 4 years.

Is it true that the VSC call center didn't allow their emps to get up and go to the bathroom when they wanted to?

This was the Columbus, OH call center I think. Maybe 4-5 years ago. A friend of mine worked there for about a minute.

Said it was horrifying.

[workerbee222]

Is it true that the VSC call center didn't allow their emps to get up and go to the bathroom when they wanted to?

Not limited to VSC. I have an acquaintance who works at a call center that services a payroll company. He has a certain number of seconds to resolve each call. He has to push a button to notify his supervisor when he wishes to take a bathroom break. And this is a position he likes better than his last job.

[I_Hate_SCs]

At least it was something your story actually carried. A customer tried to return something we didn't even carry where I used to work. And the idiots in the office let him!

Small wonder the place went out of business.

Whats sad is when I was at Target, we'd get shoes and clothing in our returns bin that were definitely not carried at the store, which means the Guest Services people accepted the return (I dunno how because you have to have a store product number to do a return and they didn't have any) without even checking to see if we carried it or not.

[ESM]

A customer tried to return something we didn't even carry where I used to work. And the idiots in the office let him!

I'm confused, how would you even know how much to even GIVE them? It would be mad funny if he did that because he was trying to haggle the customer for a price. "Gee I want that and this person obviously want to get rid of it. If I say I would take it as a "return" I can get a great deal."

My managers are retards they let the customer get anything. For example, this woman mad a complaint and was offered to pick up a gift card in the NJ branch. For some reason she went to the next state over demanding this gift card the other branch carries. No paperwork no nothing. The other branch was closed that day and the manager handed her a $50.00 gift card, just because she was complaining!!!!

Managers are useless.

[KellyHabersham]

I can sort of see why customers would get confused.......had it happen when I started at Macy's when a customer came in wanting to return some Carol Lee jewelry from she'd purchased from the brand's website, and the shipping receipt did say that returns could be made at any store which carried that particular line. Which she assumed that would be Macy's instead of the actual Carol Lee store that was in the mall at the time, that I don't know. (Fortunately, the customer wasn't sucky about anything)

[Pagan]

Is it true that the VSC call center didn't allow their emps to get up and go to the bathroom when they wanted to?

This was the Columbus, OH call center I think. Maybe 4-5 years ago. A friend of mine worked there for about a minute.

Said it was horrifying.

Maybe in Columbus (which they closed in 2001) or Kettering, but nobody would have put up with that here. Of course, I was there from 97-2000. Things might have changed. When I started, we only had to do 2 incentive offers. When I left, it was 3 incentives, gift certificates, and magazines (yes, magazines).