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Now working in a bookstore, i've come to expect that anyone can come in with a bizarre request for a book that nobody except for the Local New Age Cult or Mr. Whacko Hermit with hsi own weather-beaten copy would know about. (Just today, I had a guy ask me if there was a book on edible Hawaiian Fishes. Um, I believe that's in a format called a cookbook.)
So call comes in, asks for a certain religious book. Look for it, find it shelved in self-help of all places. But thats not the point. I go back to the line, tell the lady I found the book.
Oh, she wants the version that has a green cover, with a disk in it. Great. So I put her on hold, and look it up on the computer. Nothing matches the description, either in print or OOP. So, I go back to the line and ask "Green Book with a Disk in it?"
"What? I didn't say it was a Green Book with a Disk in it!!" I glance at the phone line lights seeing that i'm the only person on the phone right now and on the correct line, and go back to the lady with the memory problem. "Um, I do recall you asking me for those specific traits of the book." Lady tells me that she never said that, and describes that she was put on hold after being told that we have the book in hand.
Gweh? Fighting the urge to slam the phone down, I tell her we have the book and she hangs up the phone. I recall the events, and I know that nobody had another call on the other lines, and that the womans voice was the same. So now i'm left wondering whether I got a woman that has selective memory, has Multiple Personalities, or was just being a bitch for being a bitches sake.
So call comes in, asks for a certain religious book. Look for it, find it shelved in self-help of all places. But thats not the point. I go back to the line, tell the lady I found the book.
Oh, she wants the version that has a green cover, with a disk in it. Great. So I put her on hold, and look it up on the computer. Nothing matches the description, either in print or OOP. So, I go back to the line and ask "Green Book with a Disk in it?"
"What? I didn't say it was a Green Book with a Disk in it!!" I glance at the phone line lights seeing that i'm the only person on the phone right now and on the correct line, and go back to the lady with the memory problem. "Um, I do recall you asking me for those specific traits of the book." Lady tells me that she never said that, and describes that she was put on hold after being told that we have the book in hand.
Gweh? Fighting the urge to slam the phone down, I tell her we have the book and she hangs up the phone. I recall the events, and I know that nobody had another call on the other lines, and that the womans voice was the same. So now i'm left wondering whether I got a woman that has selective memory, has Multiple Personalities, or was just being a bitch for being a bitches sake.
If I had to bet money on this, I'd bet on "being a bitch for being a bitch's sake", though.
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