Looks like the customers drank the yellow water.

[HowMayIHelpYouToday]

This is after 9p EST.

SC: I lost a cashier's check.
Me: Sorry to hear that. The department that can assist you is open M-F 6a-6p Eastern time. Would you like the number?
SC: I already called them and they're closed.
Me: Yes, they closed at six.
SC: So what do I do?
Me: ... You can call them within those hours.
After a bit of arguing she finally hung up after she convinced herself I wasn't going to help her.

SCM - SC Mom
SCD - SC's daughter
CN - Company Name

Me: Greeting, how may I help you?
SC: Hold on... hey it's CN pick up the phone. Take the phone. Talk to them. It's CN.
SCD (faint voice): Oh yeah?
SC: Pick up the phone! ::back to me:: It's my daughter... she doesn't believe you're CN.
Me: ... How may I help you?
SC: Hold on. Pick up the phone, it's CN! Talk to them, they'll let you know what happened.
SCD: Oh yeah?
SC: Pick up the phone!
<click>


This from a co-worker:
SC: I want to cancel my cousin's card, she's in my account and lost it.
CW: I'll be more than happy to assist you.
::verifies him::
CW: So it's Maria's card? (the only other person on the account).
SC: No, that's my wife.
CW: What's your cousin's name?
SC: I don't know.
CW: You don't know your cousin's name?
SC: No. Why do you need her name to block her card? I know her by ChiChi, we haven't seem her in a long time, I grew up with her in Foreign Country.
CW: ... I need her name to block her card, she doesn't appear on your account.
After a few more minutes of arguing, he hung up.

[Samaliel]

#1 is a classic.

#2 is pretty inducing. Did you ever figure out what was going on ?

#3 is very inducing. Someone has a card on his account, and he doesn't even know her full name ?

[HowMayIHelpYouToday]

#2 hung up

[JambaBamba]

For some reason I think in #3 the "cousin" == "craig's list hook-up"....

[taxguykarl]

For some reason I think in #3 the "cousin" == "craig's list hook-up"....

I think you're right about that--and one that didn't work out.