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I didn't take the original order, but it left my co worker feeling a bit unsettled because the customer wanted two of our "$5.00" pizzas. When they were told we didn't have "$5.00" pizzas they proceeded to go ahead and order two large pizzas and didn't seem at all phased when their total came out to be $32.00. Feeling that this was a bit sketchy, my co worker asked if they were going to pay cash. They said that was fine. Then my co worker gave them a their expected wait time of between 45 and 75 minutes due to the fact that we're in the middle of an extremely busy Friday night.
So we go ahead and make up the order. My co worker is expressing his concern that there may be some shenanigans going on. We get the pizzas out of the oven and are waiting for drivers to return. All in all its been about 25 minutes.
The phone rings. I answer.
ME: ....Pizza.
SC: Yeah. We ordered a pizza about half an hour ago and it's not here yet.
ME: What was the name on the order?
SC: (Gives name)
ME: I see your order and also see you were given a wait time of between 45 and 75 minutes.
SC: Yeah. But if it's not here in thirty minutes, it's free, right?
ME: Nope.
SC: Nope?
ME: Right.
By this time my co worker has picked up the other extension and is listening in.
SC: But the guy who took my order said we could have it free if it wasn't here in thirty minutes.
ME: No he didn't.
SC: Yes he did.
ME: Look we never tell customers their order is free after thirty minutes.
SC: HE did.
ME: No he didn't.
At this point my co worker chimes in.
CW: Hey, I'm the guy who took your order. I've worked here ten years and I never tell anyone their order is free after thirty minutes. That doesn't even make sense especially when I told you the wait would be up to seventy-five minutes.
SC: You've worked there ten years?
CW: Don't change the subject. I don't appreciate people misrepresenting what I tell then in order to scam us.
They hung up.
Both of us report the incident to the owner who gets on the phone verifies their order and verifies that they're paying cash.
He decides to send the order out, but wants someone else to go along with the driver as a precaution. Another co worker volunteers.
Right as the order is going out the door. They call back again. This time I tell them their order is on the way.
After the driver and his tag along got back to the store, we ask if anything out of the ordinary happened i.e they tried to pay with a check.
Apparently, the customer and his buddies came to the door with only a twenty, bitching that their order was late. The driver said "hey, this isn't Domino's, we got your order here in the time frame we told you." So they went back and got the rest of the money together. But as they were going back inside they were mumbling something about how they should have kicked the driver's ass.
Guess it's a good thing another guy went along with the driver.
I wonder if that was part of their plan in the first place.
Needless to say I'm going to be less than accommodating to these douche bags if they try to order again.
I have a funny feeling they're going to try some more shit tomorrow. Like bitch about getting the wrong pizzas etc...
We'll see.
So we go ahead and make up the order. My co worker is expressing his concern that there may be some shenanigans going on. We get the pizzas out of the oven and are waiting for drivers to return. All in all its been about 25 minutes.
The phone rings. I answer.
ME: ....Pizza.
SC: Yeah. We ordered a pizza about half an hour ago and it's not here yet.
ME: What was the name on the order?
SC: (Gives name)
ME: I see your order and also see you were given a wait time of between 45 and 75 minutes.
SC: Yeah. But if it's not here in thirty minutes, it's free, right?
ME: Nope.
SC: Nope?
ME: Right.
By this time my co worker has picked up the other extension and is listening in.
SC: But the guy who took my order said we could have it free if it wasn't here in thirty minutes.
ME: No he didn't.
SC: Yes he did.
ME: Look we never tell customers their order is free after thirty minutes.
SC: HE did.
ME: No he didn't.
At this point my co worker chimes in.
CW: Hey, I'm the guy who took your order. I've worked here ten years and I never tell anyone their order is free after thirty minutes. That doesn't even make sense especially when I told you the wait would be up to seventy-five minutes.
SC: You've worked there ten years?
CW: Don't change the subject. I don't appreciate people misrepresenting what I tell then in order to scam us.
They hung up.
Both of us report the incident to the owner who gets on the phone verifies their order and verifies that they're paying cash.
He decides to send the order out, but wants someone else to go along with the driver as a precaution. Another co worker volunteers.
Right as the order is going out the door. They call back again. This time I tell them their order is on the way.
After the driver and his tag along got back to the store, we ask if anything out of the ordinary happened i.e they tried to pay with a check.
Apparently, the customer and his buddies came to the door with only a twenty, bitching that their order was late. The driver said "hey, this isn't Domino's, we got your order here in the time frame we told you." So they went back and got the rest of the money together. But as they were going back inside they were mumbling something about how they should have kicked the driver's ass.
Guess it's a good thing another guy went along with the driver.
I wonder if that was part of their plan in the first place.
Needless to say I'm going to be less than accommodating to these douche bags if they try to order again.
I have a funny feeling they're going to try some more shit tomorrow. Like bitch about getting the wrong pizzas etc...
We'll see.
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