Today I had a customer whose name on account appeared as
"Mrs. DeceasedHusband'sFirstName DeceasedHusband'sLastName"
WTF? <-- ready for the looney bin
Me: I'm sorry I was unable to find your account
SC: Well can you leave a note that I tried calling to cancel my card?
"Mrs. DeceasedHusband'sFirstName DeceasedHusband'sLastName"
WTF? <-- ready for the looney bin
Me: I'm sorry I was unable to find your account
SC: Well can you leave a note that I tried calling to cancel my card?
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