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  • #1

    another sucky entitlement whore

    Guest: yea Dave, we come down there all the time and this year I was thinking with the economy the way it is if I could just make you guys an offer on a property

    Me: we dont take offers on our properties but I can see what specials we are running

    Guest: I saw your specials and you know, I think you can do better on the price

    Me: not really

    Guest: so you wont take into consideration the fact that I rent with you every year and that the economy sucks?

    Me: well sir some of these properties are being offered at 30% off

    Guest: Ok Dave, the question is do you want my business or dont you?

    Me: yes sir

    Guest: so the way this works is I make you an offer on this property, you accept my offer, and everyone is happy

    Me: no thats not the way it works

    Guest: Dave, I gotta say you're not cooperating with me buddy and it is starting to aggrevate me

    Me: can you hang on one second


    I put him on hold to cool off


    I get back and he is gone but he calls back ten minutes later


    Guest: why did you put me on hold Dave?

    Me: I was checking with my manager to see if we could offer you a bigger discount but we cant

    Guest: I think you're lying

    Me: I'm sorry you think that

    Guest: I think you put me on hold, hoping I would hang up eventually. I dont appreciate that. As much money as I spend every year down there and to be treated like that. Thats very disrepectful.

    Me: sir is there something I can help you with?

    Guest: yes I want to know why you were so disrespectful to me, a faithful customer

    Me: ok sir I have other calls to take and I dont have time for this

    Guest: well you better make time

    Me: sir I need to go

    CLICK

    The guy called back and booked something with one of my colleagues at full price but he gave her a hard time as well and went on and on about how disrespectful I was. He comes in a few weeks and I am sure I will have something to write about him
    Tags: None
  • #2
    ...Or schedule a day off when he arrives and leaves.
    Ridiculous 2009 Predictions: Evil Queen will beat Martha Stewart to death with a muffin pan. All hail Evil Queen! (Some things don't need elaboration.....) -- Jester

    Ridiculous 2010 Predictions: Evil Queen, after escaping prison for last years prediction, goes out and waffle irons Rachel Ray to death. -- SG15Z

    Ridiculous 2011 Prediction: Evil Queen will beat Gordon Ramsay over the head with a cast-iron skillet. -- FireHeart

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    • #3
      No, no! We wanna hear about how much he bitches, and pray your managers don't bend over for him.
      "For the love of all that is holy and 4 things that aren’t but feel pretty good anyway" ~ Gravekeeper

      Comment

      • #4
        I had a SC who did the "Well, <name>" "but <name>" almost every sentence. He happened to be wearing a photo ID badge from his employer and I decided to call him by his name every time. That made the SC stop quickly.

        Comment

        • #5
          Quoth vacation_rentals_suck View Post
          He comes in a few weeks and I am sure I will have something to write about him
          Dates, directions, and a bottle of Gray Goose and I'll come up there with the camcorder.
          Now a member of that alien race called Management.

          Yeah, you see that right. Pink. Harness.

          Comment

          • #6
            "I'm sorry if you find our current rates unsatisfactory. However I have no control over the pricing. Your loyalty, although appreciated, does not give you the power of negotiation. I will happily give you the best rate available. Beyond that, it's completely up to you whether or not you decide to take it."
            I don't like your attitude!
            Yeah? Well you're not EATING my attitude!

            Comment

            • #7
              zigcat, I have actually used that line before... if it's a guest who isn't having entitlement issues I'll work with them (i can type in any number I want for the rate... at least once... however if I want to keep my job I can't bend to much). If I quote you $79, which comes to foughly $89 after tax and you say you can only afford $80 after tax and I believe you, and it's a slow night, I'll give $10 off to get a head in the bed (lower profit is better than no profit)... but if you start with this whole "the economy is bad, you should be happy people are willing to even spend money, give me a discount" crap I'm more than happy to point them towards the Motel 6 down the street... I'm willing to bet even dollars that if you use the "economy is bad" line you can afford it but are trying to weasel me.
              If you wish to find meaning, listen to the music not the song

              Comment

              • #8
                me: You think I can do better than that huh?

                customer: Yes you can.

                me: Okay, I'll give you the eternal special.

                customer: (Getting cocky and over-confident) Ahh, that's what I thought.

                me: I'll charge you exactly 0 dollars and 0 cents to have a no-expenses paid vacation sitting exactly where you are for eternity. How's that for a deal? You're not paying a cent and you don't have to move at all. Less is more! Enjoy your stay! *click*
                Fixing problems... one broken customer at a time.

                Comment

                • #9
                  Ok, I suck at economics, but doesn't The Economy The Way It Is mean these vacation house holders need all the $$ they can squeeze to keep said homes at all? Seems the moneychangers are taking flak from the current downturn

                  Comment

                  • #10
                    The guy called back and booked something with one of my colleagues at full price but he gave her a hard time as well and went on and on about how disrespectful I was. He comes in a few weeks and I am sure I will have something to write about him
                    i'm surprised he didn't try telling the coworker "well V_R_S told me I could get a better discount!" etc

                    Comment

                    • #11
                      Quoth vacation_rentals_suck View Post
                      Guest: so you wont take into consideration the fact that I rent with you every year and that the economy sucks?
                      "Sir, considering the country's current financial situation, you should consider yourself fortunate that we're not raising our prices to cover our losses from the other 'loyal' customers who can't afford to vacation with us this year."

                      I actually heard something like that from a Staples associate to a wanna-be haggler when I was shopping for a new office chair the other day. They were in the electronics section, so I assume this was about a computer or printer or some such item. The customer wasn't so much sucky as a bargain-hunter. He thought about the employee's comment for a moment, said he had a good point, and went on to ask a question about some other product.
                      I suspect that... inside every adult (sometimes not very far inside) is a bratty kid who wants everything his own way.
                      - Bill Watterson
                      My co-workers: They're there when they need me.
                      - IPF

                      Comment

                      • #12
                        Quoth vacation_rentals_suck View Post
                        Guest: yea Dave, ...

                        Guest: Ok Dave, ...

                        Guest: Dave, I gotta say you're not cooperating with me buddy and it is starting to aggrevate me...

                        Me: can you hang on one second


                        Guest: why did you put me on hold Dave?
                        What are you doing, Dave? I'm afraid I can't let you do that Dave...
                        Now would be a good time to visit So Very Unofficial!

                        "I've had so many nasty customers this week, my bottomless pit is now ankle-deep."-Me.

                        Comment

                        • #13
                          I have had people use this to try to get discounted phones. The guy wanted a blackberry at full price and then get a discount. Sure let me get right on that as soon as the pig flies out of my rear.
                          I like to scare small childeren, it's fun and as long as you can out run the parents you can get away with it.

                          Comment

                          • #14
                            Quoth TWOLF View Post
                            I have had people use this to try to get discounted phones. The guy wanted a blackberry at full price and then get a discount. Sure let me get right on that as soon as the pig flies out of my rear.
                            I was wondering where I left my pig! Whew!
                            "All I've ever learned from love was how to shoot somebody who out-drew ya"

                            Comment

                            • #15
                              Quoth vacation_rentals_suck View Post
                              Guest: so the way this works is I make you an offer on this property, you accept my offer, and everyone is happy
                              If his philosophy requires that you accept whatever he offers, why doesn't he save even more by offering to pay ZERO?

                              That's what I'd do.

                              Comment

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