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**PLEASE NOTE: I am going to mention attachment selling, service plans, and profit/loss on clearance product because it is relevant to this tale. I would appreciate it if this does not devolve into another argument about who that really benefits and claiming it's not sucky. I will not respond to those arguments this time.**
This happened a couple weeks ago but I neglected to post it.
A woman came in and was looking at a laptop that was a clearance floor model. Now, for better or for worse, we are under direction from the home office to not mark down the displays unless the customer asks us to, and then to mark them down no more than 5%, with threats of dismemberment if we mark them down more than that.
Well, before I could even get to that, she demanded I sell it to her for 50% off the already reduced clearance price. It was originally $1000, and was out at $850 after rebate. So even if she bought it at the marked price, we'd lose money. No way we're gonna give her an additional 50% off.
I told her we could do 5%, and in an attempt to get past that issue, started trying to talk about our service plan and what else she'd need witht he computer.
SC: NO! I don't want any of that stuff! I just want 50% off on this! I mean, everyone's been banging on it like this *starts whacking keyboard*
Me: PLease stop hitting the computer.
SC: How do I know that for $850 it won't break in a month?
Me: If you're concerned about that, you don't have to buy it.
SC: Floor models should be 50% off, period. That's the way we used to do it
(And what did you sell? Cheap watches?)
Me: Ma'am, I'm sorry but I simply can't do 50% off. If you'd like to discuss this with a manager, our GM is right here (points her towards GM, who rather conveniently was talking with the OpsMan a few feet away).
GM: What's up?
*woman pleads her case*
So then the GM does something AWESOME
GM: Well, Dave knows what he's doing and I trust his judgment on this, so I'll leave it up to him.
SC: So....?
Me: Again, all I can do is 5%.
SC: So....what your saying is.....you'd rather not make a sale?
(Well, thing is, we aren't talking about a sale. We're talking about highway robbery, and that's something I would rather turn down.)
Me: I just can't do 50%.
She wandered off, mumbling something about how things worked when SHE was in retail, and how we'd never sell it without at least a 50% markdown.
Two days later a guy came in, fell in love with that laptop, and bought it without asking for even the 5% markdown. AND he bought software, a 3 year service plan, a Gold setup package, anti-theft protection, and more. It all came to $1300. All without asking for a penny off (though I did sneak in a couple extra coupons for him).
I just wish that snobby woman had come in the next day to see if I'd "come to my senses" so I could laugh in her face while flaunting a copy of the receipt for that sale.
This happened a couple weeks ago but I neglected to post it.
A woman came in and was looking at a laptop that was a clearance floor model. Now, for better or for worse, we are under direction from the home office to not mark down the displays unless the customer asks us to, and then to mark them down no more than 5%, with threats of dismemberment if we mark them down more than that.
Well, before I could even get to that, she demanded I sell it to her for 50% off the already reduced clearance price. It was originally $1000, and was out at $850 after rebate. So even if she bought it at the marked price, we'd lose money. No way we're gonna give her an additional 50% off.
I told her we could do 5%, and in an attempt to get past that issue, started trying to talk about our service plan and what else she'd need witht he computer.
SC: NO! I don't want any of that stuff! I just want 50% off on this! I mean, everyone's been banging on it like this *starts whacking keyboard*
Me: PLease stop hitting the computer.
SC: How do I know that for $850 it won't break in a month?
Me: If you're concerned about that, you don't have to buy it.
SC: Floor models should be 50% off, period. That's the way we used to do it
(And what did you sell? Cheap watches?)
Me: Ma'am, I'm sorry but I simply can't do 50% off. If you'd like to discuss this with a manager, our GM is right here (points her towards GM, who rather conveniently was talking with the OpsMan a few feet away).
GM: What's up?
*woman pleads her case*
So then the GM does something AWESOME
GM: Well, Dave knows what he's doing and I trust his judgment on this, so I'll leave it up to him.
SC: So....?
Me: Again, all I can do is 5%.
SC: So....what your saying is.....you'd rather not make a sale?
(Well, thing is, we aren't talking about a sale. We're talking about highway robbery, and that's something I would rather turn down.)
Me: I just can't do 50%.
She wandered off, mumbling something about how things worked when SHE was in retail, and how we'd never sell it without at least a 50% markdown.
Two days later a guy came in, fell in love with that laptop, and bought it without asking for even the 5% markdown. AND he bought software, a 3 year service plan, a Gold setup package, anti-theft protection, and more. It all came to $1300. All without asking for a penny off (though I did sneak in a couple extra coupons for him).
I just wish that snobby woman had come in the next day to see if I'd "come to my senses" so I could laugh in her face while flaunting a copy of the receipt for that sale.
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