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First of all, I was opening up the service desk at 7am, after having closed at 10:30 the previous night.
Secondly, I was by myself for nearly the entire time (the exceptions being the overlap from the cashier covering my break/lunch which lasted a few minutes).
When I came in, the area was a mess. Everyone brings their returns and rubbish carts to the service desk area and expects me to clean, and I left it immaculate and had several completely sorted carts ready the night before.
Several problems arose throughout the day, where I would page a manager, nobody would come, or I'd get a snarky reply on a borrowed walky talky (which I'm supposed to have to be able to communicate with managers, but I NEVER EVER DO! It's impossible to get ahold of someone otherwise), or they would call and tell me something, and then a customer would DEMAND to see them, thus repeating the same process of paging with no reply.
And at one point I paged for a manager, I saw two going out the door (probably for a smoke break), and I asked if they were on duty, and the one said "NOT ME", and DASHED OUTSIDE. So I yelled "thanks a lot guys!", really sarcastically.
Then I had an issue with a moneygram, that took about a combined 1 1/2 hours to rectify. To make a long story short, the little old lady that was having problems was being scammed, and sending thousands and thousands of dollars per day to Jamaica, Canada, Jersey, etc. I don't usually work mornings, so I don't see her.
So the girl that covered my lunch was on the phone for half an hour when I came back from lunch, and the manager came over and told her to just deal with it, and walked away. We're not even supposed to call moneygram.
Then I had to call back later and figure out the whole mess, BY MYSELF, and
do returns. The phones we have do not stretch very well. It pissed me off so fucking much.
Then, the icing on the cake, not 5 minutes before I punched out, and my relief was there at the counter dealing with other people. This girl was trying to return an Mp3 player, with no box. Our policy is with no boxes, that you have to exhange it for the same thing, and WE keep the box to send the product back. She argues and says she spoke to the electronics manager, and "SHE" said she could do it.
I told her the manager was a guy, and here today. I borrow a walky talky from jewelry to call am assistant manager (again), even though the PHOTO manager already told her the policy AGAIN. I was trying to be nice so the other girl didn't have to worry about it.
THen her mom starts pointing to signs and saying "this wasn't consistant with our policies", which isn't true, and yelling at me.
I'm at my breaking point. I put my hand up to motion for her to stop yelling.
Her: "DON'T YOU SHUSH ME. THAT'S VERY RUDE, I WORK IN RETAI-
Me: I'm done with you
And I walked around the counter, around her and her daughter, and walked to the back and punched out.
Then as soon as I got outside, I burst into tears and started crying hysterically.
I need a new job.
Secondly, I was by myself for nearly the entire time (the exceptions being the overlap from the cashier covering my break/lunch which lasted a few minutes).
When I came in, the area was a mess. Everyone brings their returns and rubbish carts to the service desk area and expects me to clean, and I left it immaculate and had several completely sorted carts ready the night before.
Several problems arose throughout the day, where I would page a manager, nobody would come, or I'd get a snarky reply on a borrowed walky talky (which I'm supposed to have to be able to communicate with managers, but I NEVER EVER DO! It's impossible to get ahold of someone otherwise), or they would call and tell me something, and then a customer would DEMAND to see them, thus repeating the same process of paging with no reply.
And at one point I paged for a manager, I saw two going out the door (probably for a smoke break), and I asked if they were on duty, and the one said "NOT ME", and DASHED OUTSIDE. So I yelled "thanks a lot guys!", really sarcastically.
Then I had an issue with a moneygram, that took about a combined 1 1/2 hours to rectify. To make a long story short, the little old lady that was having problems was being scammed, and sending thousands and thousands of dollars per day to Jamaica, Canada, Jersey, etc. I don't usually work mornings, so I don't see her.
So the girl that covered my lunch was on the phone for half an hour when I came back from lunch, and the manager came over and told her to just deal with it, and walked away. We're not even supposed to call moneygram.
Then I had to call back later and figure out the whole mess, BY MYSELF, and
do returns. The phones we have do not stretch very well. It pissed me off so fucking much.
Then, the icing on the cake, not 5 minutes before I punched out, and my relief was there at the counter dealing with other people. This girl was trying to return an Mp3 player, with no box. Our policy is with no boxes, that you have to exhange it for the same thing, and WE keep the box to send the product back. She argues and says she spoke to the electronics manager, and "SHE" said she could do it.
I told her the manager was a guy, and here today. I borrow a walky talky from jewelry to call am assistant manager (again), even though the PHOTO manager already told her the policy AGAIN. I was trying to be nice so the other girl didn't have to worry about it.
THen her mom starts pointing to signs and saying "this wasn't consistant with our policies", which isn't true, and yelling at me.
I'm at my breaking point. I put my hand up to motion for her to stop yelling.
Her: "DON'T YOU SHUSH ME. THAT'S VERY RUDE, I WORK IN RETAI-
Me: I'm done with you
And I walked around the counter, around her and her daughter, and walked to the back and punched out.
Then as soon as I got outside, I burst into tears and started crying hysterically.
I need a new job.
for you to use on each of those managers* I'm sorry you had to go through that.
for the SCs and the OP's managers.
to the OP and a virtual bottle of wine and chocolate.
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