I remembered I had a great call a couple of days ago, but forgot what the call was. Then I read the memory card stuck in the machine thread and I remembered 
Me: Greeting
SC: Yeah, I put in a deposit in the wrong hole, how can I get it back?
Me: Sorry for the inconvenience. May I have your social?
SC: I put money in the wrong hole.
Me: I understand. Social?
SC: Don't have it.
Me: Account number?
SC: I put money in the wrong hole.
Me: I understand. Account number?
SC: Don't have it.
Me: Name?
SC: I put money in the wrong hole.
Me: I understand you put the money in the wrong hole. I understand the reason for the call. Name?
SC: <You and millions of other customers>
Me: Did it take the card?
SC: I don't know. Should I try to get it out?
Me: Sure.
SC: It gave it back.
Me: Great! What's the card #?
SC: gives it
I verify him.
Me: So it won't give the money back right?
SC: Should I try to get the money?
Me: ... Yes, please do.
SC: I got the money.
Me: Great! Do you have any other questions for me?
SC: Yes what do I do about the missing money?
Me: What missing money?
SC: The one I deposited in the wrong hole.
Me: I thought it gave it back...
SC: I withdrew money, but the deposit money is still stuck there.
Me <-- bangs head against the desk
I explain the steps for a claim, he asks questions about the steps, we part ways five minutes later.

Me: Greeting
SC: Yeah, I put in a deposit in the wrong hole, how can I get it back?
Me: Sorry for the inconvenience. May I have your social?
SC: I put money in the wrong hole.
Me: I understand. Social?
SC: Don't have it.
Me: Account number?
SC: I put money in the wrong hole.
Me: I understand. Account number?
SC: Don't have it.
Me: Name?
SC: I put money in the wrong hole.
Me: I understand you put the money in the wrong hole. I understand the reason for the call. Name?
SC: <You and millions of other customers>
Me: Did it take the card?
SC: I don't know. Should I try to get it out?
Me: Sure.
SC: It gave it back.
Me: Great! What's the card #?
SC: gives it
I verify him.
Me: So it won't give the money back right?
SC: Should I try to get the money?
Me: ... Yes, please do.
SC: I got the money.
Me: Great! Do you have any other questions for me?
SC: Yes what do I do about the missing money?
Me: What missing money?
SC: The one I deposited in the wrong hole.
Me: I thought it gave it back...
SC: I withdrew money, but the deposit money is still stuck there.
Me <-- bangs head against the desk
I explain the steps for a claim, he asks questions about the steps, we part ways five minutes later.
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