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So most of my posts will probably be about returns. When it comes to sales I am very agreeable and forgiving. I also I ensure EVERY customer knows if there are weird return issues regarding their product. Anyway here is a story from today.
EW: we all know the type
ME: working slavemanager.
EW comes in carrying a large product. I intercept her midway through the store to save her the trouble of carrying it further. She immediately starts giving me some story about how it was a christmas gift. She didnt like it. Blah Blah.
EW: So on the way I read my receipt it said I have 30 days to return it. Now I live near your other store that closed and tried to take it there but they are closed.
Me: When did you purchase it?
EW: On Dec. 19. But your other store is closed.
At this point I ask my coworker who worked at that store and asked her when they closed. She told me Jan. 21.
Me: Ma'am I am sorry but even if you tried to return it after the store closed we only have a 30 day return policy. You would still be out of return.
EW starts blabbing about what am I talking about and that it was for "CHRISTMAS" and we should have exceptions for "CHRISTMAS". I want to tell her that "CHRISTMAS" was over a month ago and that we do make exceptions but not this far out.
Then she asks starts saying how EVERY other store has a more lenient return policy and that is why THEY are going to stay in business. She asks for our corporate number I start to give it to her.
EW: Are you telling me that your system won't allow you to do the return or you don't want toi?
Me: ( I am always honest about these things) The system WILL allow it but it is not FAIR to break policy for you and not other people.
EW: WELL YOU SHOULD BREAK IT FOR ME BECAUSE I AM A GOOD CUSTOMER. GOOD. GOOD CUSTOMERS SHOULD BE ALLOWED (to break the rules) HAVE EXCEPTIONS.
Me: Here is our corporate number.
EW leaves my coworker tries to be sympathetic and says " I am sorry"
EW: If you were sorry you would help me.
Sorry I follow the rules they may not be agreeable to you but I have a job that depends on it.
EW: we all know the type
ME: working slavemanager.
EW comes in carrying a large product. I intercept her midway through the store to save her the trouble of carrying it further. She immediately starts giving me some story about how it was a christmas gift. She didnt like it. Blah Blah.
EW: So on the way I read my receipt it said I have 30 days to return it. Now I live near your other store that closed and tried to take it there but they are closed.
Me: When did you purchase it?
EW: On Dec. 19. But your other store is closed.
At this point I ask my coworker who worked at that store and asked her when they closed. She told me Jan. 21.
Me: Ma'am I am sorry but even if you tried to return it after the store closed we only have a 30 day return policy. You would still be out of return.
EW starts blabbing about what am I talking about and that it was for "CHRISTMAS" and we should have exceptions for "CHRISTMAS". I want to tell her that "CHRISTMAS" was over a month ago and that we do make exceptions but not this far out.
Then she asks starts saying how EVERY other store has a more lenient return policy and that is why THEY are going to stay in business. She asks for our corporate number I start to give it to her.
EW: Are you telling me that your system won't allow you to do the return or you don't want toi?
Me: ( I am always honest about these things) The system WILL allow it but it is not FAIR to break policy for you and not other people.
EW: WELL YOU SHOULD BREAK IT FOR ME BECAUSE I AM A GOOD CUSTOMER. GOOD. GOOD CUSTOMERS SHOULD BE ALLOWED (to break the rules) HAVE EXCEPTIONS.
Me: Here is our corporate number.
EW leaves my coworker tries to be sympathetic and says " I am sorry"
EW: If you were sorry you would help me.
Sorry I follow the rules they may not be agreeable to you but I have a job that depends on it.
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