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Why, oh why do I deal with this? I work for a telecommunications company, not a bank, and yet we oftentimes get calls from people looking for their bank. Most often, the customers will apologize and hang up, but not this moron I had a while back:
SC: Espanol?
Me: No, sir. One moment, and I will see if I have a Spanish speaker.
SC: Need Espanol.
Me: Ok, sir. Hold on while I try to locate........
SC: Listen, motherfucker. I have been transferred five times trying to get a Spanish speaker. Now, you will speak to me right now.
Me: Sir, first of all, I will discontinue this call if you go on speaking to me like that. Second, you asked for Spanish, and I was offering to get you someone.
SC: You all are such motherfuckers! I ask for Spanish, and you shitheads put me on hold.
Me: You have a nice day, sir. (I waited, and he hung up)
Well, about a minute later, he called back:
SC: Why the fuck did you hang up on me?
Me: I didn't. I told you to have a nice day because of your abusive language on the phone. Can you tell me who you are trying to reach?
SC: Isn't this my fucking bank?
Me: No, this is the phone company.
SC: Fuck this. You all are so stupid. (Hung up and never called back)
I wonder what this guy does when he calls his pizza restaurant, or tries to call in sick for work and gets the wrong number. Or, if he gets the RIGHT number, but not the person he wants to talk to?
And, one last thing without crossing into dangerous waters on the Spanish thing, because I know someone will point it out later.....this entire conversation took place in English, and had he asked me where he had called, this altercation may not have happened. Oh, well.
SC: Espanol?
Me: No, sir. One moment, and I will see if I have a Spanish speaker.
SC: Need Espanol.
Me: Ok, sir. Hold on while I try to locate........
SC: Listen, motherfucker. I have been transferred five times trying to get a Spanish speaker. Now, you will speak to me right now.
Me: Sir, first of all, I will discontinue this call if you go on speaking to me like that. Second, you asked for Spanish, and I was offering to get you someone.
SC: You all are such motherfuckers! I ask for Spanish, and you shitheads put me on hold.
Me: You have a nice day, sir. (I waited, and he hung up)
Well, about a minute later, he called back:
SC: Why the fuck did you hang up on me?
Me: I didn't. I told you to have a nice day because of your abusive language on the phone. Can you tell me who you are trying to reach?
SC: Isn't this my fucking bank?
Me: No, this is the phone company.
SC: Fuck this. You all are so stupid. (Hung up and never called back)
I wonder what this guy does when he calls his pizza restaurant, or tries to call in sick for work and gets the wrong number. Or, if he gets the RIGHT number, but not the person he wants to talk to?
And, one last thing without crossing into dangerous waters on the Spanish thing, because I know someone will point it out later.....this entire conversation took place in English, and had he asked me where he had called, this altercation may not have happened. Oh, well.
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