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I've had my first real sucky customer. Considering I've been working in a store known for its idiocy and high levels of SCs, I'm surprised it took this long (5-6 months) for one to appear. I had some people who were verging on it before, but this person really defined what one is.
Dramatis Personae:
PSC - Pregnant Sucky Customer
Henchwoman - Friend of PSC
Manager J - New assistant store manager
Me - Infants Associate
I was in an aisle of my usual territory, the Infants department, reshelving merchandise, when I hear a really loud rip of tape being pulled off of cardboard. I kind of jumped, then headed straight for the back of the department where all the strollers and carseats are kept. A little backstory: Stores in our area have been dealing with a sudden rash of people opening carseat and stroller boxes, emptying out the contents, and going around the store, filling the box with all sorts of expensive items to steal. The managers have been telling everyone, especially those working in Infants, to be on the look out for people acting suspiciously or opening boxes, so I'm on High Alert.
Going around the corner, I'm met with the sight of Pregnant Sucky Customer (or PSC) and Henchwoman huddled over a now-open box. I approach carefully.
Me: Excuse me, Ma'am, could you please not open boxes?
PSC: This one isn't on display and I want to see it.
Me: I'm sorry, Ma'am, but you can't open boxes on the shelves.
PSC: But I want to look at it! Don't tell me what I can't do!
Me: I'm sorry, but it's store po-
PSC (Interrupting and yelling): I can open it! Don't even talk! Don't try to tell me what I can't do!
(I attempt to tell her that it's not my rules, but she begins waving her hand in my face in an angry-gangsta manner)
(This goes on...)
Me: Well, I'm sorry, but I'm going to have to report this.
PSC (Looking highly offended): I'm going to a manager! What's your name!?
(My badge is pretty obvious. She looks at it)
PSC (Snobbily) Thank you.
PSC and Henchwoman, who spent the argument staring, storm off. I go over to the fitting room, chill out for a minute, then return to work. While working on the shelves again, PSC and Henchwoman return, followed by Manager J, who puts the box in their cart and sees them off. I'm less angry, as they at least bought the stupid thing and I wouldn't have to tape up the box again. Manager J calls me back to the UPC office, I explain what happens, and don't get in any trouble, and am just told to call a Manager any time I see someone doing that again. Honestly, I'm a little pissed at him for not telling them not to open boxes, as they've probably further developed the "I can do what I want, when I want" attitude so common in people today. Pregnancy hormones are not an excuse for being an SC. I feel kinda bad for the kid, as they're going to grow up with a mom like that, and probably become a good little SC too. -____-;
Dramatis Personae:
PSC - Pregnant Sucky Customer
Henchwoman - Friend of PSC
Manager J - New assistant store manager
Me - Infants Associate
I was in an aisle of my usual territory, the Infants department, reshelving merchandise, when I hear a really loud rip of tape being pulled off of cardboard. I kind of jumped, then headed straight for the back of the department where all the strollers and carseats are kept. A little backstory: Stores in our area have been dealing with a sudden rash of people opening carseat and stroller boxes, emptying out the contents, and going around the store, filling the box with all sorts of expensive items to steal. The managers have been telling everyone, especially those working in Infants, to be on the look out for people acting suspiciously or opening boxes, so I'm on High Alert.
Going around the corner, I'm met with the sight of Pregnant Sucky Customer (or PSC) and Henchwoman huddled over a now-open box. I approach carefully.
Me: Excuse me, Ma'am, could you please not open boxes?
PSC: This one isn't on display and I want to see it.
Me: I'm sorry, Ma'am, but you can't open boxes on the shelves.
PSC: But I want to look at it! Don't tell me what I can't do!
Me: I'm sorry, but it's store po-
PSC (Interrupting and yelling): I can open it! Don't even talk! Don't try to tell me what I can't do!
(I attempt to tell her that it's not my rules, but she begins waving her hand in my face in an angry-gangsta manner)
(This goes on...)
Me: Well, I'm sorry, but I'm going to have to report this.
PSC (Looking highly offended): I'm going to a manager! What's your name!?
(My badge is pretty obvious. She looks at it)
PSC (Snobbily) Thank you.
PSC and Henchwoman, who spent the argument staring, storm off. I go over to the fitting room, chill out for a minute, then return to work. While working on the shelves again, PSC and Henchwoman return, followed by Manager J, who puts the box in their cart and sees them off. I'm less angry, as they at least bought the stupid thing and I wouldn't have to tape up the box again. Manager J calls me back to the UPC office, I explain what happens, and don't get in any trouble, and am just told to call a Manager any time I see someone doing that again. Honestly, I'm a little pissed at him for not telling them not to open boxes, as they've probably further developed the "I can do what I want, when I want" attitude so common in people today. Pregnancy hormones are not an excuse for being an SC. I feel kinda bad for the kid, as they're going to grow up with a mom like that, and probably become a good little SC too. -____-;
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