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Big Rant on the Behind-The-Counter stuff here:
http://www.customerssuck.com/board/s...ad.php?t=42665
Now for the second half, the people who come to Dunkin.
Things You Should Not Order Through Drive Thru:
(Note the DT Timer in my first post.)
-A pound of ground/whole bean coffee.
This isn't so bad. But keep in mind, we don't keep the one pound packages of coffee behind the counter, and there is no easy way for someone working at DT to get a pound of coffee quickly. They have to run to the other end of the store, around the corner to the lobby, and back again. This is not good when we're taking a lot of orders and need to make the rest of the order.
-Boxes of 25 or 50 Munchkins
No, just... No.
-Box of a Dozen Donuts
This is bad because customers never want us to pick out random donuts for a Dozen box. They want to pick out their donuts one. By one. And more often than not they will hear "I'm sorry, but we don't have that kind at the moment."
Which is when we hear "Oh, what kind do you have then?"
Sir or Madam, we have something like 20 different kinds of donuts. Do you really expect us to read them all aloud to you?
Of course you do.
-Boxes o' Joe
See the above linked post. NO.
Order Ahead of Time, Dammit!
Listen. All of you Customers. If you have a big order, CALL IN AHEAD OF TIME. I can NOT stress this enough.
Why? because it's really really really hard to cover 3 Boxes o' Joe (6/4 pots of coffee) and 3 dozen donuts while still serving 5 other customers.
Really. It is. Also, if you call in ahead of time, you can orderguaranteed Munchkins. I know how much you want them.
Now for Specific Sucky Customers!
College Kids
I hate College Kids- I am one myself, but I mean Dunkin-Visiting-College Kids. The kind that have 5 sandwiches in mind and waits for you to go to Deli, spend the time cooking and putting together their first sandwich and come back before giving you the second sandwich. Then they do it again, and again. Then their friend orders, with no sign whatsoever that they were ordering together beforehand.
Then they wait for you to come back with the last sandwich before they order 3 orders of hashbrowns. Do you not plainly see me running to the ovens every time you want something that will be even slightly warm?? I don't just throw them down my pants, I put them in the OVEN! If you want more than one thing from the oven, tell me so I can get it done all at once! If you can remember your order, I surely can!
I wouldn't mind being the Deli Bitch (tm). They stay at Deli no matter what and don't have to take orders from anyone but coworkers.
Church Group Representative
There's this one woman who comes through Drive Thru and orders 3 dozen donuts and a box of Joe (or some ridiculous order like that) every weekend. Every single time we tell her she needs to CALL IN, and every single time she goes "But I come here EVERY weekend! You guys should expect me by now!"
Really lady, there's no telling who is going to be working Drive Thru every weekend, and if you don't call us and tell us to prepare for you, we're not going to prepare for you. You're a regular? So is EVERYONE. ELSE.
DT Creeper
Sunday Morning, I was opening with V, one of my Super Shift Leads. V is Superwoman of Dunkin, I swear. She is on top of everything at all times, so long as no one else screws up. Vague anime reference here- if anyone watches Kuroshitsuji, she is our Sebastian.
V aside, we hadn't opened yet. All of the main lights were off. The DT sign wasn't lit. The DT window was closed and locked. No registers were on yet. And some Creeper decided to park himself outside DT window and try to get our attention.
Sorry, but no. You don't go to an unopen store and bother the workers. If you do, realize that you are most likely scaring the living daylights out of them. For we don't know what you want- you either want to order food, or break in. We're not prepared for either, so we're just going to ignore you.
V waited for him to leave before turning all the lights on.
Problem is, he came back a few hours later, and I was the lucky girl doing Drive Thru Register.
SC: You know, that was really rude how you ignored me and MADE me wait 10 minutes this morning!
Me: (trying not to say 'I didn't MAKE you wait, you chose to sit there!') I'm sorry sir, I didn't have any choice in the matter.
SC: All I wanted to know was what time you opened! You should have just talked to me!
Me: I'm sorry, my manager would not allow me to speak with you.
SC: Well tell your manager she's really rude! -drives off-
Me: ...
Also, I'm pretty sure our hours are posted on our front door.
Make Yourself Useful!
Oh, this man. Thiiiissss... man. He was the only SC that got under my skin so far. Thinking about him more or less ruined my shift.
We were EXTREMELY busy one Saturday morning, about 8 people at Front Counter. I was lucky enough not to have a DT headset, but I was running all over the place trying to take orders, make coffee and make food. I had just delivered an order to a very nice woman, but my coworker was using the register so I couldn't ring her out.
Me: Just one moment, ma'am- I'll ring you out as soon as she's done ringing up this order.
Nice Woman: Okay.
So I pause for a moment, waiting for Coworker A to finish up, when suddenly:
SC: Hey, you wanna wait on me, or what?!
Me: -trying to suppress many a facial twitch- It'll just be one moment Sir, I have to wait to ring up this woman's order and then I'll be right with you.
SC: Well in the meantime, why don't you make yourself useful and get me my dozen donuts?!
I had to put my biggest shit-eating grin on my face as I apologized to the Nice Woman and took the SC's order instead. I probably should have told him to wait, but my mind categorized it like this:
ANGRY MAN who won't wait.
Nice Woman who won't mind waiting.
Get Angry Man to stop yelling and out of the way so I can deal with Nice Woman.
So I got his donuts. But that "make yourself useful" comment really got to me, and I spent the next four hours until my shift ended cursing him in my head and looking up at the clock wanting to leave.
Senior Coffee
This one is just amusing. I love all the old people who demand a "Senior Coffee" instead of saying "please give me the Senior Discount". I wouldn't mind this if it weren't for the fact that they always say it in an arrogant, superior voice, putting a lot of emphasis on the word SENIOR. They also never order a "Senior Muffin" Or "Senior Bacon-Egg-and-Cheese". Just a Senior Coffee. Shift Lead D likes to joke that he wants to ring the coffee up first, give them the senior discount, then ring everything else up at the regular price.
Me, I said that I want to find the oldest, dustiest bag of coffee beans I can find and brew coffee for them from that. They said Senior Coffee, right?
Final Notes
-When we say "Will that be all?" We want you to say YES.
-When we say "How would you like your coffee?" We want you to say what you would like in it, if anything. Not "Uhhh... Regular". Because that can mean Regular amounts of cream and sugar, or Regular (instead of decaf) coffee.
-New Rule at work: We're not allowed to stock Splenda in the lobby. People have to ask for it now, because customers have been stealing Splenda wayyy too much because it's more expensive than other sugar substitutes.
I really do like working here...
http://www.customerssuck.com/board/s...ad.php?t=42665
Now for the second half, the people who come to Dunkin.
Things You Should Not Order Through Drive Thru:
(Note the DT Timer in my first post.)
-A pound of ground/whole bean coffee.
This isn't so bad. But keep in mind, we don't keep the one pound packages of coffee behind the counter, and there is no easy way for someone working at DT to get a pound of coffee quickly. They have to run to the other end of the store, around the corner to the lobby, and back again. This is not good when we're taking a lot of orders and need to make the rest of the order.
-Boxes of 25 or 50 Munchkins
No, just... No.
-Box of a Dozen Donuts
This is bad because customers never want us to pick out random donuts for a Dozen box. They want to pick out their donuts one. By one. And more often than not they will hear "I'm sorry, but we don't have that kind at the moment."
Which is when we hear "Oh, what kind do you have then?"
Sir or Madam, we have something like 20 different kinds of donuts. Do you really expect us to read them all aloud to you?
Of course you do.
-Boxes o' Joe
See the above linked post. NO.
Order Ahead of Time, Dammit!
Listen. All of you Customers. If you have a big order, CALL IN AHEAD OF TIME. I can NOT stress this enough.
Why? because it's really really really hard to cover 3 Boxes o' Joe (6/4 pots of coffee) and 3 dozen donuts while still serving 5 other customers.
Really. It is. Also, if you call in ahead of time, you can orderguaranteed Munchkins. I know how much you want them.
Now for Specific Sucky Customers!
College Kids
I hate College Kids- I am one myself, but I mean Dunkin-Visiting-College Kids. The kind that have 5 sandwiches in mind and waits for you to go to Deli, spend the time cooking and putting together their first sandwich and come back before giving you the second sandwich. Then they do it again, and again. Then their friend orders, with no sign whatsoever that they were ordering together beforehand.
Then they wait for you to come back with the last sandwich before they order 3 orders of hashbrowns. Do you not plainly see me running to the ovens every time you want something that will be even slightly warm?? I don't just throw them down my pants, I put them in the OVEN! If you want more than one thing from the oven, tell me so I can get it done all at once! If you can remember your order, I surely can!
I wouldn't mind being the Deli Bitch (tm). They stay at Deli no matter what and don't have to take orders from anyone but coworkers.
Church Group Representative
There's this one woman who comes through Drive Thru and orders 3 dozen donuts and a box of Joe (or some ridiculous order like that) every weekend. Every single time we tell her she needs to CALL IN, and every single time she goes "But I come here EVERY weekend! You guys should expect me by now!"
Really lady, there's no telling who is going to be working Drive Thru every weekend, and if you don't call us and tell us to prepare for you, we're not going to prepare for you. You're a regular? So is EVERYONE. ELSE.
DT Creeper
Sunday Morning, I was opening with V, one of my Super Shift Leads. V is Superwoman of Dunkin, I swear. She is on top of everything at all times, so long as no one else screws up. Vague anime reference here- if anyone watches Kuroshitsuji, she is our Sebastian.
V aside, we hadn't opened yet. All of the main lights were off. The DT sign wasn't lit. The DT window was closed and locked. No registers were on yet. And some Creeper decided to park himself outside DT window and try to get our attention.
Sorry, but no. You don't go to an unopen store and bother the workers. If you do, realize that you are most likely scaring the living daylights out of them. For we don't know what you want- you either want to order food, or break in. We're not prepared for either, so we're just going to ignore you.
V waited for him to leave before turning all the lights on.
Problem is, he came back a few hours later, and I was the lucky girl doing Drive Thru Register.SC: You know, that was really rude how you ignored me and MADE me wait 10 minutes this morning!
Me: (trying not to say 'I didn't MAKE you wait, you chose to sit there!') I'm sorry sir, I didn't have any choice in the matter.
SC: All I wanted to know was what time you opened! You should have just talked to me!
Me: I'm sorry, my manager would not allow me to speak with you.
SC: Well tell your manager she's really rude! -drives off-
Me: ...
Also, I'm pretty sure our hours are posted on our front door.
Make Yourself Useful!
Oh, this man. Thiiiissss... man. He was the only SC that got under my skin so far. Thinking about him more or less ruined my shift.
We were EXTREMELY busy one Saturday morning, about 8 people at Front Counter. I was lucky enough not to have a DT headset, but I was running all over the place trying to take orders, make coffee and make food. I had just delivered an order to a very nice woman, but my coworker was using the register so I couldn't ring her out.
Me: Just one moment, ma'am- I'll ring you out as soon as she's done ringing up this order.
Nice Woman: Okay.
So I pause for a moment, waiting for Coworker A to finish up, when suddenly:
SC: Hey, you wanna wait on me, or what?!
Me: -trying to suppress many a facial twitch- It'll just be one moment Sir, I have to wait to ring up this woman's order and then I'll be right with you.
SC: Well in the meantime, why don't you make yourself useful and get me my dozen donuts?!
I had to put my biggest shit-eating grin on my face as I apologized to the Nice Woman and took the SC's order instead. I probably should have told him to wait, but my mind categorized it like this:
ANGRY MAN who won't wait.
Nice Woman who won't mind waiting.
Get Angry Man to stop yelling and out of the way so I can deal with Nice Woman.
So I got his donuts. But that "make yourself useful" comment really got to me, and I spent the next four hours until my shift ended cursing him in my head and looking up at the clock wanting to leave.
Senior Coffee
This one is just amusing. I love all the old people who demand a "Senior Coffee" instead of saying "please give me the Senior Discount". I wouldn't mind this if it weren't for the fact that they always say it in an arrogant, superior voice, putting a lot of emphasis on the word SENIOR. They also never order a "Senior Muffin" Or "Senior Bacon-Egg-and-Cheese". Just a Senior Coffee. Shift Lead D likes to joke that he wants to ring the coffee up first, give them the senior discount, then ring everything else up at the regular price.
Me, I said that I want to find the oldest, dustiest bag of coffee beans I can find and brew coffee for them from that. They said Senior Coffee, right?
Final Notes
-When we say "Will that be all?" We want you to say YES.
-When we say "How would you like your coffee?" We want you to say what you would like in it, if anything. Not "Uhhh... Regular". Because that can mean Regular amounts of cream and sugar, or Regular (instead of decaf) coffee.
-New Rule at work: We're not allowed to stock Splenda in the lobby. People have to ask for it now, because customers have been stealing Splenda wayyy too much because it's more expensive than other sugar substitutes.
I really do like working here...
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