No means no

[sarasquirrel]

so i got called up today for a refund. Well the customer didn't have a receipt, so that means no refund. its a new policy in our store that we passed and started on Jan 1st, we've had signs up since december. most people understand it now i think.

so i tell the woman, i can not do the refund. i tell her its store policy we began with the new year

sc: "well i didn't know about it"
me: thinking well tough luck, i tell her that im sorry but i cant refund the item
sc: "well i don't want it, what am i supposed to do?"
me: i tell her there is nothing i can do.

btw it was loreal mascara. now if anyone buys makeup, they should always keep the receipt. esp if its something you've never used before. its not that hard to do. keep receipt you get refund!

"well you can just give me a store credit"
no!! no means no

she left, probably somewhat pissed but rules are rules and im sick of giving in to customers. time to use my powers of authority!!

[casey13]

You would take back makeup? What if it was used?

[sarasquirrel]

You would take back makeup? What if it was used?

we have a 100% money back guarantee on makeup, as long as you have the receipt. if its used we just damage it out.

luckily people don't usually use the whole thing then return it

[lightmylamb]

I had a woman try to return Mascara back when I worked at a drug store. She had an allergic reaction or something. I was very new, so I just flat out told the lady no. If I had called the make-up girl, I think she would have offered to do something, but I didn't see why. If it's a big company like Maybelline or whatever, if you call customer service and tell them, I figure they should help you. At least send you a new tube.

Oh, and I just wanted to say that it's awesome you have such a strict policy on that.

[sarasquirrel]

I had a woman try to return Mascara back when I worked at a drug store. She had an allergic reaction or something. I was very new, so I just flat out told the lady no. If I had called the make-up girl, I think she would have offered to do something, but I didn't see why. If it's a big company like Maybelline or whatever, if you call customer service and tell them, I figure they should help you. At least send you a new tube.

Oh, and I just wanted to say that it's awesome you have such a strict policy on that.

its awesome to have the policy, not so awesome to deal with the customers who dont wanna listen to it. "but i shop here all the time!" i dont care

[Jester]

What part of "no" don't you get? Is it the N? Or the O? Is it the complete lack of a Y, E, or S that is confusing your pygmy brain? Or is it the fact that as a child your pathetically unprepared parents would give you anything and everything you wanted and thus you grew up expecting that whatever you wanted, asked for, or demanded would, in fact, be granted to you?

Well, time for a Real World Lesson, Miss Grumpy Pants. No means "not gonna fucking happen, not today, not tomorrow, and not any day thereafter, so have a great freakin' day, but get the fuck out of my face."

Any part of THAT you need help with?

[LibraryLady]

There's a term here that's well-known in court .

"Ignorance of the law is no excuse".

Could "ignorance of a posted change in policy" be an excuse? I don't think so.

[wagegoth]

Could "ignorance of a posted change in policy" be an excuse? I don't think so.

Was the policy changed before or after she purchased the mascara? That could make a difference.

Personally, if I have an allergic reaction with make-up, I contact the company. They usually send you out rebate checks for it.