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2 stories. Note, I changed names where I could.
First guy. He's a new regular. He called, let's call him "Casey".
Casey: I need 3 things. I need the address to Firestation 16, in xxxxxx, also, Western Savings. It should be in xxxxxx, but it might have changed it's name.
Me: Ok, Western Savings *I spell it*.
Casey: Yes, Western Savings, it might have changed it's name. Also, I need the address to Firestation 16.
Me: ok
Casey: And I need the phone number for Sue North. She used to be a barber.
Me: *waiting a beat* ok, is she in xxxxxx?
Casey: yes. So is the firestation and Western bank.
Me: yes, I got that information, thanks. I'll be back.
So I look for all three things. Now I don't think I ever dealt with Casey. Who knows, maybe once and he could have been ok. But other people who dealt with him hate him.
So I get on the phone and tell him i had the number to the Firestation, and I give it to him. But I tell him I couldn't find the number for Sue North, and I couldn't find info. on the bank, but if he gives me his info. we can get back to him about the bank.
Casey: Ok. Now I have to tell you you were very rude.
me: how?
Casey: When I was telling you about Sue North, you asked if she was in xxxxxx. I thought to myself, "oh, I must have forgot to tell her about it being xxxxxx." so when I told you it was in xxxxxx, you rudely said that I told you that.
me: ok....
Casey: I am schizophrenic, I have epilepsy, (and he mentions other problems)....
Me: Well, my mom has diabetes, amylodosis, which is a type of cancer, hypertension.
Casey: WEll, I'm sorry about your...you said grandmother? But you don't have any right to be rude.
Me: Do you still want us to research Western Bank? I would need your name....
Casey: I hope you have a job tomorrow, or even next week.
Me: I will be here for 20 years.
Next call, another regular who likes to call a lot, guy wanted Rush Limbaugh address in NY, but I only could find the address in FL.
guy: You are wrong! He has an address in NY!
Now if he said something like, "Oh, what did you use to find that address? Can you ccheck on .....?" IF he was nicer, I probably go extra on it. Considering I did use 4 diff. sources, and didn't find it, I really didn't fell like it. Then he asked my name. I told him and told him I had to go to the next call.
To be honest, I could have been self-effacing (sp?) and apologize out of the wazzo. And also not get in a pissing contest with the "who is sicker than you?" But I'm an idiot.
First guy. He's a new regular. He called, let's call him "Casey".
Casey: I need 3 things. I need the address to Firestation 16, in xxxxxx, also, Western Savings. It should be in xxxxxx, but it might have changed it's name.
Me: Ok, Western Savings *I spell it*.
Casey: Yes, Western Savings, it might have changed it's name. Also, I need the address to Firestation 16.
Me: ok
Casey: And I need the phone number for Sue North. She used to be a barber.
Me: *waiting a beat* ok, is she in xxxxxx?
Casey: yes. So is the firestation and Western bank.
Me: yes, I got that information, thanks. I'll be back.
So I look for all three things. Now I don't think I ever dealt with Casey. Who knows, maybe once and he could have been ok. But other people who dealt with him hate him.
So I get on the phone and tell him i had the number to the Firestation, and I give it to him. But I tell him I couldn't find the number for Sue North, and I couldn't find info. on the bank, but if he gives me his info. we can get back to him about the bank.
Casey: Ok. Now I have to tell you you were very rude.
me: how?
Casey: When I was telling you about Sue North, you asked if she was in xxxxxx. I thought to myself, "oh, I must have forgot to tell her about it being xxxxxx." so when I told you it was in xxxxxx, you rudely said that I told you that.
me: ok....
Casey: I am schizophrenic, I have epilepsy, (and he mentions other problems)....
Me: Well, my mom has diabetes, amylodosis, which is a type of cancer, hypertension.
Casey: WEll, I'm sorry about your...you said grandmother? But you don't have any right to be rude.
Me: Do you still want us to research Western Bank? I would need your name....
Casey: I hope you have a job tomorrow, or even next week.
Me: I will be here for 20 years.
Next call, another regular who likes to call a lot, guy wanted Rush Limbaugh address in NY, but I only could find the address in FL.
guy: You are wrong! He has an address in NY!
Now if he said something like, "Oh, what did you use to find that address? Can you ccheck on .....?" IF he was nicer, I probably go extra on it. Considering I did use 4 diff. sources, and didn't find it, I really didn't fell like it. Then he asked my name. I told him and told him I had to go to the next call.
To be honest, I could have been self-effacing (sp?) and apologize out of the wazzo. And also not get in a pissing contest with the "who is sicker than you?" But I'm an idiot.