Saturday we had 146 people come through my restaurant. This unusually high number was due, in most part, to a birthday party of 30 that we had on the books for a few weeks. The head chef/owner/manager is in Mexico for the week, meaning I was the closest thing to a manager that night.
Suckiness:
-The table takes up 1/4 of our total floor space, so we physically run out of tables. Strike one.
-Due to running out of tables, we have to take a lot fewer reservations and NO walk ins for most of the night. This led to a few 'empty' spots that are reserved for later, and my waitstaff bitching at ME for turning away walk ins. Strike Two.
-The party shows up, and just STANDS THERE, despite waiters asking them to be seated. After nearly an hour, I have to ask them, several times. Strike three, and nobody's even ordered food! -_-;
-This party complained our alcohol was too expensive, so they brought their own, which is illegal. Of course, our owner OKAYED this because it was such a big party.
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One other minor suck, indirectly caused by this party. One guy came in, and when we explained why we couldn't serve him (literally seconds before we put up a sign saying 'Reservations only, for tonight, sorry for the inconvenience), and started screaming.
When our owner gets back, we (the staff, my father the bartender, and myself) are going to explain to him that we simply can't do this sort of stuff saturdays anymore. Wish us luck.
Suckiness:
-The table takes up 1/4 of our total floor space, so we physically run out of tables. Strike one.
-Due to running out of tables, we have to take a lot fewer reservations and NO walk ins for most of the night. This led to a few 'empty' spots that are reserved for later, and my waitstaff bitching at ME for turning away walk ins. Strike Two.
-The party shows up, and just STANDS THERE, despite waiters asking them to be seated. After nearly an hour, I have to ask them, several times. Strike three, and nobody's even ordered food! -_-;
-This party complained our alcohol was too expensive, so they brought their own, which is illegal. Of course, our owner OKAYED this because it was such a big party.
-
One other minor suck, indirectly caused by this party. One guy came in, and when we explained why we couldn't serve him (literally seconds before we put up a sign saying 'Reservations only, for tonight, sorry for the inconvenience), and started screaming.
When our owner gets back, we (the staff, my father the bartender, and myself) are going to explain to him that we simply can't do this sort of stuff saturdays anymore. Wish us luck.
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