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A lot of people here talk about threats of lawsuits, which I know is not purely Americans but they do seem to do it the most.
I used to work at a phone company taking calls for the billing department for Ontario customers. There were at times talks of lawsuits but more often I would get this instead:
Me: opening speech.
Clueless Customer: insert long description of problem of getting service fixed at his cottage that is in the middle of a lake in the middle of ButF**k nowhere and the line running over the water would stretch or snap or wahtever.
CC: then follows with "I have prepared a press release that I will send to all of the local papers and national ones about this"
I would get threats all the time of people going to the newspapers because their service is out for a couple days or there is an extra fee.
and here's a couple bonus calls:
Me: opening spiel
Lady: My mother died and I need the account put in my name, gives contact info.
Me: alright just give me a sec to bring it up.
Account has note that says:*be very careful daughter has tried to defraud mother before*
Me: let just double check the procedure on this.
Me to supervisor: uh help *fills in*
Sup: tell them to take the death certificate to a bell world store
Me: repeats what sup said to lady.
Lady: Ok
*click**shudder*
One woman called in because the sales tax was always 1 cent higher than it should be for the total fee, checked and explained to her that the tax is done on separate parts and then rounded up and totalled, she was fine with this.
I used to work at a phone company taking calls for the billing department for Ontario customers. There were at times talks of lawsuits but more often I would get this instead:
Me: opening speech.
Clueless Customer: insert long description of problem of getting service fixed at his cottage that is in the middle of a lake in the middle of ButF**k nowhere and the line running over the water would stretch or snap or wahtever.
CC: then follows with "I have prepared a press release that I will send to all of the local papers and national ones about this"
I would get threats all the time of people going to the newspapers because their service is out for a couple days or there is an extra fee.
and here's a couple bonus calls:
Me: opening spiel
Lady: My mother died and I need the account put in my name, gives contact info.
Me: alright just give me a sec to bring it up.
Account has note that says:*be very careful daughter has tried to defraud mother before*
Me: let just double check the procedure on this.
Me to supervisor: uh help *fills in*
Sup: tell them to take the death certificate to a bell world store
Me: repeats what sup said to lady.
Lady: Ok
*click**shudder*
One woman called in because the sales tax was always 1 cent higher than it should be for the total fee, checked and explained to her that the tax is done on separate parts and then rounded up and totalled, she was fine with this.
And then I was introduced to the movie Fargo. 
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