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I absolutely loath it when a customer assumes I am new. I have been in the same job since 2006. Three years.... Not three weeks.
Now, I can see why she asked it-- but I felt so stupid.
SC: I need a safe deposit box.
I looked at the item she was going to put in it was huge. Its extremely hard to find the bigger boxes not already in use.
Me: Okay, I need your ID and I will be right back with your key.
We make copies of their ID's and attach it to a paper inside of the box where we keep track of who has what. Now, the who has what is all messed up. We got the bigger boxes from Front Desk and they mucked them all up and nothing is where its supposed to and its damn near impossible to get this right and they refuse to fix it because they are lazy assholes.
Anyway, I write down a few possible boxes to which I hope have keys and aren't in use. The Main banker keeps the keys.
Me: I need a safe deposit key.
MB: Okay. Read off some numbers so I can see if they are open.
I list all the ones possible for a big box. Nada. Crap. I panicked a little bit because I was taking a long time.
Me: Look, I don't want to look like the world's biggest moron, can you come out there and help me pick one so that she doesn't think I am a total dumbass?
MB (who is also my ever so cool Supervisor) heads out there and discovered that we do not infact have any boxes that will fit her box. Its a box of jewelry.
SC: *whispers* How safe are the rooms here?
MB: Ma'am can you take them out of the box? We have smaller ones located in the VIP room that would be very secure.
He smooth talked her and it all seemed fine. He sent me into the VIP room and she joined me shortly after.
I easily get her a key but when I try and open the box... The damn thing will NOT open lol It takes two keys--one of our master keys and the key we are going to assign them. The hard part is to figure out which way to turn them and which key hole fits which key. Each are different.
Well, needless to say I was fiddling with the damn lock for quite a few thinking holy crap, if I have to have someone open the box for me, I am truly going to be embarassed.
Shit happens. It doesn't matter how long you've been there. Eventually I got the damn thing open and I apologized out my ass.
SC: *sighs and eye rolls* When I come back it won't be such a huge ordeal right? I will get someone who knows what they are doing?
Me: *GRRRR* Yes, it will be easier.
She left and as I passed the MB he told me she asked him if I was new. He only smiled for her answer. I felt like a huge idiot. But truth be told I'd rather she think of me as new rather than just an idiot.
Now, I can see why she asked it-- but I felt so stupid.
SC: I need a safe deposit box.
I looked at the item she was going to put in it was huge. Its extremely hard to find the bigger boxes not already in use.
Me: Okay, I need your ID and I will be right back with your key.
We make copies of their ID's and attach it to a paper inside of the box where we keep track of who has what. Now, the who has what is all messed up. We got the bigger boxes from Front Desk and they mucked them all up and nothing is where its supposed to and its damn near impossible to get this right and they refuse to fix it because they are lazy assholes.
Anyway, I write down a few possible boxes to which I hope have keys and aren't in use. The Main banker keeps the keys.
Me: I need a safe deposit key.
MB: Okay. Read off some numbers so I can see if they are open.
I list all the ones possible for a big box. Nada. Crap. I panicked a little bit because I was taking a long time.
Me: Look, I don't want to look like the world's biggest moron, can you come out there and help me pick one so that she doesn't think I am a total dumbass?
MB (who is also my ever so cool Supervisor) heads out there and discovered that we do not infact have any boxes that will fit her box. Its a box of jewelry.
SC: *whispers* How safe are the rooms here?
MB: Ma'am can you take them out of the box? We have smaller ones located in the VIP room that would be very secure.
He smooth talked her and it all seemed fine. He sent me into the VIP room and she joined me shortly after.
I easily get her a key but when I try and open the box... The damn thing will NOT open lol It takes two keys--one of our master keys and the key we are going to assign them. The hard part is to figure out which way to turn them and which key hole fits which key. Each are different.
Well, needless to say I was fiddling with the damn lock for quite a few thinking holy crap, if I have to have someone open the box for me, I am truly going to be embarassed.
Shit happens. It doesn't matter how long you've been there. Eventually I got the damn thing open and I apologized out my ass.
SC: *sighs and eye rolls* When I come back it won't be such a huge ordeal right? I will get someone who knows what they are doing?
Me: *GRRRR* Yes, it will be easier.
She left and as I passed the MB he told me she asked him if I was new. He only smiled for her answer. I felt like a huge idiot. But truth be told I'd rather she think of me as new rather than just an idiot.
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