and I'm having a bad day?

[cinnamaniac]

I have no idea what happened today..I'm still confused.

Me=Me
SC=Some yuppie guy in his 40s or so.

Me: *rings up the guy* "Credit or debit?"
SC: *mumbles*
Me: "Will that be credit or debit?"
SC: "Credit."
Me: *waits.. notices he hasn't pressed the enter button yet.* "Could you press the enter button on the bottom right please?"
SC:: "Guess you're having a bad day."
Me: "Excuse me?"
SC: "I said, I guess you're having a bad day."
Me: "...because I asked you to press a button??"
SC: "No, because of your attitude."
Me: "Okay, I'm glad you feel that way. Sign please."
SC: "You should be working somewhere else."
Me: "Okay, thanks."

After he left I was just like . I've worked in this place for a month and I've never once been told that I have an attitude. I get people complimenting me on the way I bag groceries, thanking me for being so helpful, etc. Why do I have an attitude for asking him to press a button, with a please at the end of the request. Jerk.


Also had a lady call me incompetent because I wouldn't give her cash back on a credit charge. I've honestly never heard of that. We don't offer that at the store where I work.

Me: "Ma'am, did you meant debit?"
SC: "Um, noooo. I want cash back with my CREDIT CARD!"
Me: "Sorry, we don't have that here. We only do cash back with debit."
SC: "Whatever, just charge it as credit then. I'll get it from a better place."

[friendofjimmyk]

"I'll get it from a better place" ?????

You'll get nothing and like it! I think they just talk out of their rearend and say the first thing that comes to mind that they think will hurt you..

WAAAAAAHHHH!!!!! The bitchy SC doesn't like me! NOT!

[CanadaGirl]

I hate asses like that, who can completely ruin the rest of your shift for a comment that is just SO out of the ballpark. Grr.

And, I think nearly everyone can not give cash back on a credit card. Something to do with it being credit and the till not able to recognize it as funds or something. I forget. I'm glad my work doesn't offer cash back.

[karma_gypsy]

SC: "You should be working somewhere else."
Me: "Okay, thanks."

After he left I was just like

Customers have done that to me a time or two as well . . . but giving you advice as to "work somewhere else" just because you told him to press a button and speak up? Sounds like he was having a bad day . . .

[tenaciousb]

if that are the exact words you said to the guy you did sound rude, but it all depends on the connotation

usually if they are off in la-la land from the get go, I tell them all they need to do is take care of the info. on the screen

if they don't understand there is more then one prompt on the screen, I ask them what the screen is saying, and they usually seem to get the idea that with a customer based system, it involves the customer

I guess it takes working in retail to realize they all have more then one thing for you to do, especially if it's debit

[cinnamaniac]

I guess it looks different when it's just text, as most things do online, but I really wasn't rude to him in any way. I always smile at my customers and treat them politely. I'm a very quiet and shy person, and I usually never give people attitude unless I'm seriously provoked.

After he swiped, I waited and then looked at the screen and then him and he looked at me as if I were supposed to be doing something to speed things up. Then I asked him to press the button, followed with a please, which unless it's said with serious sarcasm, can barely be interpreted as rude. As stated earlier, I've worked in this place for about a month. If I had to estimate, I must've asked at least 500 people to "push the enter button on the bottom right" if they still cannot find it, i go over and help them. Not once in those estimated 500 people, has one person ever considered it rude that I asked them to press a button. Furthermore, when I responded to his verbal attacks with nothing but positive notes, he seemed like he tried to press something out of me for a response and got annoyed when I didn't bite.

Even if I'm packing and I hand over the bag and something shifts, I apologize. I have people who come to my register because they like coming to get rung up by me. This was my first complaint from someone. So, I guess in a one in a million shot, my tone seemed rude to someone. I don't know, as I said, I'm still confused.

[I See Stupid People]

I had a lady say I was rude because I asked her how many cream she wanted in her coffee. She had ordered it with extra extra extra... "Extra" is at best a vague number, and not really a number at all if you actually wish to think about it. Turns out she wanted two creams. TWO. Extra extra extra=2. Make a note of it.


ISSP

[lordlundar]

SC:: "Guess you're having a bad day."

No, if I was having a bad day, you would be setting a new record for a skull impacting a solid wall.

[AFpheonix]

Gah, dumb lady, no you can't get cash back on a credit, do you know how much thieves would be dancing in the streets if they could get cash back on stolen credit cards?

Go to a friggin bank.

[MystyGlyttyr]

SC: "You should be working somewhere else."

"Suppose so. Where do you work? They seem to hire a**holes."

[batmoody]

SC: "You should be working somewhere else."

"You should shop somewhere else."

[Becks]

That magical, mythical store, Everywhere Else?

[Kogarashi]

I think I might have once had someone tell me I must be having a bad day (because they were obviously having a bad day and refusing to admit it, and therefore interpreting everyone else's cheerful demeanors as a "bad day"). My response was to tell them, "No, actually, I'm having a very good day, thank you," with my biggest perky-cashier smile. I don't usually get much interaction from the customer after that reply, which is all well and good in my book if they're determined to have a grumpy day.

As for cashback on a credit purchase, Wal-Mart can only do that if you're paying with the Wal-Mart credit card, and then you can only get $20. Want more? Run a debit card instead. Want less? Press the "NO" button (or pay with a check if you want cash back in the form of $.01 to $20). No other credit card brings up the cashback prompt on the PINpad. Maybe the lady was confused or had been shopping at Wallyworld with a Wallyworld card too much?

[AFpheonix]

Someone asked me if I was having a bad day just last week. "No sir, just a little under the weather".
I have never taken a sick day off...ever...and here I am, off for a second day. Gah! I hate being useless!

[kerrisan]

You handled the first one beautifully!