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Puzzles
Okay, my store sells puzzles for kids and adults. The kids puzzles range in price starting at $3.99 and ending somewhere around $9, depending on how many pieces, what educational value it has, etc. The adult puzzles are $10 a puzzle and come in a variety of different kinds, usually about 500-1000 pieces excluding the few Pan-O-Ramic ones we carry, which are about 3000 pieces.
I'm putting up some new stuff we got in when a customer comes up to me and asks where the puzzles are. Customer is probably in her late 60's so I figure it's for her and hubby, I point her in the direction of the puzzles. Ten minutes later she comes back holding a puzzle, asking how much it is; I tell her, she asks if there's any of the $6 puzzles left. Now the only ones we have that fit that price is the kids ones, I tell her that -- she says we used to carry them for adults. I know we don't, I tell her this about five times before she gives up and just walks off with the $10 puzzle to buy it.
Are you THAT strapped for cash?
I get this lady yesterday wanting a refund on a piece of scrapbooking paper, she wants to buy other pieces of paper that are bigger. She doesn't have her receipt, no problem I try to scan the item at the end of her purchase. It wouldn't scan, so I try again a couple more times and try to type the numbers in -- it comes up 'item not found'. I tell her this but she insists she got it here. She really can't return it with the item coming up as 'item not found', but this SC doesn't seem to get it through her head that without a receipt and the register telling me this there's nothing I can do. Lady gets pissy with me, the SM decides to just give her refund anyways after I finish the transaction since he doesn't want to hear someone bitch and complain about a no receipt refund that's causing problems again. He gets a different piece of paper that's similar to it but not quite.
Total amount of refund given back to her? 25 cents for a SINGLE 8.5x11 piece of scrapbook paper. It's not like a quarter is going to buy lunch or anything. O.o
I can't make it appear out of thin air
Look, we KNOW there's not a lot of yarn you need left. Every other person who needs the same exact yarn has come up and complained about it. We can't get it in faster if you complain about it. I'm going to tell you the same thing I've told the twenty other people in the last hour: I don't know when we're getting any in, come back later next week we may have some in, I can't do anything about it other then to tell you the assumed dates it'll come in, no neither the ASM nor the SM can do anything about it either, no I won't do a Special Order for ONE skein of yarn for you because it's rather stupid to do it just for one item.
If you are going to do a return....
....make sure that you know when you originally paid by check and make sure that you have another form of payment for your next purchase if you can't do the return. Customer comes through my line with a return and a purchase, the return was for a bunch of shadow boxes and the purchase was for a few scrapbooking items. She paid by check originally for the return and it had been done about five days before. Now the store's policy on returns from checks is a 10 waiting period regardless if the customer has the check back from the bank or not, or if the customer is going to purchase the same amount or over what the return is before the ten days. Lady had another five days before we could do a return and she really didn't have close to enough to cover for the rest of the return in her purchase. She left with a frown and a shrug without doing the return nor the purchase, would be back later to do the return.
Okay, that's fine but what really gets me is the fact that she's out and about a good hour away from her home without any other forms of payment to buy things with. No extra cash, no credit/debit cards, no checks, no nothing. I don't often have a lot of cash on me but I never, NEVER, leave my house without my credit card even if I'm going to work or somewhere else, especially if I'm not in a place where I can dash home quickly.
I'm not working right now
I will tell you, our lovely customers, that I'm off the clock as I head towards the exit, if you ask me and need help. Just because I'm still in my uniform doesn't mean I'm going to help you while I'm not working. If me holding my purse, my jacket, AND ignoring you the first two times you say 'Excuse me' doesn't register the fact that I'm not currently working, then me telling you that I'm not on the clock should. If THAT doesn't work then me telling you a second or third time while I'm steadily walking up front should; if that STILL doesn't work then there's something wrong with your hearing. No I won't answer your 'quick question' because I'm not working -- I want to get paid for the ten minutes I'd spend with you otherwise. Go find someone else to bother, I won't help you. If you think it's rude go complain to the SM, I doubt he'd care since I wasn't on the clock to begin with and it's probably one of the few times he wouldn't give a rats behind about what the employees say.
Okay, my store sells puzzles for kids and adults. The kids puzzles range in price starting at $3.99 and ending somewhere around $9, depending on how many pieces, what educational value it has, etc. The adult puzzles are $10 a puzzle and come in a variety of different kinds, usually about 500-1000 pieces excluding the few Pan-O-Ramic ones we carry, which are about 3000 pieces.
I'm putting up some new stuff we got in when a customer comes up to me and asks where the puzzles are. Customer is probably in her late 60's so I figure it's for her and hubby, I point her in the direction of the puzzles. Ten minutes later she comes back holding a puzzle, asking how much it is; I tell her, she asks if there's any of the $6 puzzles left. Now the only ones we have that fit that price is the kids ones, I tell her that -- she says we used to carry them for adults. I know we don't, I tell her this about five times before she gives up and just walks off with the $10 puzzle to buy it.
Are you THAT strapped for cash?
I get this lady yesterday wanting a refund on a piece of scrapbooking paper, she wants to buy other pieces of paper that are bigger. She doesn't have her receipt, no problem I try to scan the item at the end of her purchase. It wouldn't scan, so I try again a couple more times and try to type the numbers in -- it comes up 'item not found'. I tell her this but she insists she got it here. She really can't return it with the item coming up as 'item not found', but this SC doesn't seem to get it through her head that without a receipt and the register telling me this there's nothing I can do. Lady gets pissy with me, the SM decides to just give her refund anyways after I finish the transaction since he doesn't want to hear someone bitch and complain about a no receipt refund that's causing problems again. He gets a different piece of paper that's similar to it but not quite.
Total amount of refund given back to her? 25 cents for a SINGLE 8.5x11 piece of scrapbook paper. It's not like a quarter is going to buy lunch or anything. O.o
I can't make it appear out of thin air
Look, we KNOW there's not a lot of yarn you need left. Every other person who needs the same exact yarn has come up and complained about it. We can't get it in faster if you complain about it. I'm going to tell you the same thing I've told the twenty other people in the last hour: I don't know when we're getting any in, come back later next week we may have some in, I can't do anything about it other then to tell you the assumed dates it'll come in, no neither the ASM nor the SM can do anything about it either, no I won't do a Special Order for ONE skein of yarn for you because it's rather stupid to do it just for one item.
If you are going to do a return....
....make sure that you know when you originally paid by check and make sure that you have another form of payment for your next purchase if you can't do the return. Customer comes through my line with a return and a purchase, the return was for a bunch of shadow boxes and the purchase was for a few scrapbooking items. She paid by check originally for the return and it had been done about five days before. Now the store's policy on returns from checks is a 10 waiting period regardless if the customer has the check back from the bank or not, or if the customer is going to purchase the same amount or over what the return is before the ten days. Lady had another five days before we could do a return and she really didn't have close to enough to cover for the rest of the return in her purchase. She left with a frown and a shrug without doing the return nor the purchase, would be back later to do the return.
Okay, that's fine but what really gets me is the fact that she's out and about a good hour away from her home without any other forms of payment to buy things with. No extra cash, no credit/debit cards, no checks, no nothing. I don't often have a lot of cash on me but I never, NEVER, leave my house without my credit card even if I'm going to work or somewhere else, especially if I'm not in a place where I can dash home quickly.
I'm not working right now
I will tell you, our lovely customers, that I'm off the clock as I head towards the exit, if you ask me and need help. Just because I'm still in my uniform doesn't mean I'm going to help you while I'm not working. If me holding my purse, my jacket, AND ignoring you the first two times you say 'Excuse me' doesn't register the fact that I'm not currently working, then me telling you that I'm not on the clock should. If THAT doesn't work then me telling you a second or third time while I'm steadily walking up front should; if that STILL doesn't work then there's something wrong with your hearing. No I won't answer your 'quick question' because I'm not working -- I want to get paid for the ten minutes I'd spend with you otherwise. Go find someone else to bother, I won't help you. If you think it's rude go complain to the SM, I doubt he'd care since I wasn't on the clock to begin with and it's probably one of the few times he wouldn't give a rats behind about what the employees say.
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