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So I log on to my register today at the start of my shift and my very first customer of the day comes up. It's a lady with a son of about maybe nine years old. In her cart is a ton of Valentine's Day stuff-which is now clearanced out at 50% off. She also has a few cookbooks that rang up full price. She told me she found them in the Valentine's section, and so they should be 50% off. I don't see a red clearance sticker anywhere on them or anything, so I call over the supervisor. Here's how the conversation went:
Sup: "Hey, what can I do for you?"
Me: "She thought these books were supposed to be 50% off, but they're ringing up full price."
Sup: "Okay. Why did you think they were 50% off?"
Lady: *snotty tone* "Because they were in the VALENTINE'S SECTION??"
Sup: (gets another employee to check)
Lady: *snotty tone* "Those were the LAST ones there!"
Sup: "Okay, yeah, unfortunately these aren't clearance. Clearance items have red stickers on them. I don't know if somebody placed these back there by accident-"
Lady: "There were like 25 of them back there the other day!"
Sup: "I'm sorry, but unfortunately all I can do for you is to give you 20% off, if you like. But these aren't part of the clearance section."
At this point the lady points out one of the books that I scanned that DID come up on clearance, and yet didn't have a red clearance sticker on them.
Lady: "So then why does THAT one not have a sticker on it?"
Sup: "I really don't know why that is, ma'am. But yeah, that one's on clearance, the others aren't. I'm sorry."
So then the supervisor leaves and I'm left with her. Here's the conversation:
Lady: *mocking voice* "Ohh, the clearance items have red stickers on them! Uh! Uh! Uh! Oh! Yeah, that's right, stutter through the whole thing so it comes out the way you want it to in the end!"
Then she said this, to ME:
Lady: "Are you new? I sense that you're new." (actually, I've been there almost 2 years, thanks)
Okay. So basically, she:
A. Used that famous snotty "are you retarded?" tone with my sup
B. Mocked my sup as soon as her back was turned
C. Asked me a very rude, embarrassing question for no reason whatsoever.
D. Had the nerve to bring her child into the store so that she could teach him exactly how to behave towards the retail peons.
Very nice.
Sup: "Hey, what can I do for you?"
Me: "She thought these books were supposed to be 50% off, but they're ringing up full price."
Sup: "Okay. Why did you think they were 50% off?"
Lady: *snotty tone* "Because they were in the VALENTINE'S SECTION??"
Sup: (gets another employee to check)
Lady: *snotty tone* "Those were the LAST ones there!"
Sup: "Okay, yeah, unfortunately these aren't clearance. Clearance items have red stickers on them. I don't know if somebody placed these back there by accident-"
Lady: "There were like 25 of them back there the other day!"
Sup: "I'm sorry, but unfortunately all I can do for you is to give you 20% off, if you like. But these aren't part of the clearance section."
At this point the lady points out one of the books that I scanned that DID come up on clearance, and yet didn't have a red clearance sticker on them.
Lady: "So then why does THAT one not have a sticker on it?"
Sup: "I really don't know why that is, ma'am. But yeah, that one's on clearance, the others aren't. I'm sorry."
So then the supervisor leaves and I'm left with her. Here's the conversation:
Lady: *mocking voice* "Ohh, the clearance items have red stickers on them! Uh! Uh! Uh! Oh! Yeah, that's right, stutter through the whole thing so it comes out the way you want it to in the end!"
Then she said this, to ME:
Lady: "Are you new? I sense that you're new." (actually, I've been there almost 2 years, thanks)
Okay. So basically, she:
A. Used that famous snotty "are you retarded?" tone with my sup
B. Mocked my sup as soon as her back was turned
C. Asked me a very rude, embarrassing question for no reason whatsoever.
D. Had the nerve to bring her child into the store so that she could teach him exactly how to behave towards the retail peons.
Very nice.
). I have even learned to say that about myself, which was hard! But yes, I have ADHD and a mild numerical dyslexia and I make mistakes once in a while. We're all human...
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