Reading some of these scam threads reminded me of one I had at (cell phone company).
Whenever we spoke about a customer's account to an associate (sales, dealers, marketing, etc.), we had to get a dealer code from them. This allowed us to see if they're on the up and up.
PS: Possible Stalker
ME:
PS: Hey! I need to check information the phone number (blabbity-blah).
ME: Very well, Sir. (Pull up the info and it's a female name. No males are authorized on the account.) Sir, no males are listed on the account.
PS: I know. I'm in the marketing department.
ME: Okay. What's your code?
PS: MC130.
ME: .....that's not a valid code. In fact, if I'm not mistaken, that's a military plane. What was your name again?
PS: (hung up so fast you could hear the air being cut)
ME:
Thought so.
Further checking shows this guy had been calling in for awhile. I got permission from my supervisor to put a memo on the woman's account.
Whenever we spoke about a customer's account to an associate (sales, dealers, marketing, etc.), we had to get a dealer code from them. This allowed us to see if they're on the up and up.
PS: Possible Stalker
ME:

PS: Hey! I need to check information the phone number (blabbity-blah).
ME: Very well, Sir. (Pull up the info and it's a female name. No males are authorized on the account.) Sir, no males are listed on the account.
PS: I know. I'm in the marketing department.
ME: Okay. What's your code?
PS: MC130.
ME: .....that's not a valid code. In fact, if I'm not mistaken, that's a military plane. What was your name again?
PS: (hung up so fast you could hear the air being cut)
ME:

Further checking shows this guy had been calling in for awhile. I got permission from my supervisor to put a memo on the woman's account.
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