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I woke up this morning with a sense of doom...days like this seldom turn out well.
Shortly after 1 PM, I got a call from work. Can I come in an hour early? *sigh* Yes, I can. *kill me now!*
So I'm having a pretty decent day when all of a sudden, it happens.
A little old lady who had just bought her groceries comes back to my register. This is *never* good.
OL: Miss! Miss!! (keeping in mind that I am trying to check out another customer) You didn't give me all my change!!!
Me: (shocked) I'm sorry; I thought I did. (call FES, get E, who is a supervisor of some sort...)
OL: You didn't give me my money!!!
Me: I'm sorry. I thought I counted it back to you. The MOD will help sort this out.
OL: I am NOT lying!!! Did you call me a liar? You called me a liar!!!! You didn't give me my money!!!!!!!
OL and I explain to E, and M, the FES, what is going on. While that was happening, my current customer was paying for her own groceries...and left before the transaction was finished.
She was paying with her debit card, and it asks a million questions before the transaction goes through.
Anyway, I wasn't paying attention, and was given a new drawer to continue checking out customers when I noticed that the transaction was still on my register...and I accidentally canceled the payment. If I hadn't, I could have finished it with no problems.
The bagger was doing a carryout, and I had 3 manager types hanging around my register, and no one to find the "current" customer so we could reenter the payment.
*cue me almost crying*
Bagger came back in, and was able to catch the nice lady, who came back and rescanned her card. She was soooooooooooooooo nice. She understood I was flustered.
Keep in mind that the OL is still yelling about me not giving her her change.
Finally get that taken care of, and my drawer is handed over for an audit. I'm given E's drawer (as far as I know, I'm the only employee without access to the SD that is allowed to use a manager's drawer for more then 1 or 2 transactions.), and continue checking out customers, all of whom are very understanding. And I have yet another manager type bagging groceries for me. This brings my total of managers congragated at my register to 4.
Found out 1½ hours later that my drawer balanced fine, and that the OL found the money...in her cart.
This happened within my first hour of being at work. An hour before I was scheduled to start.
Shortly after 1 PM, I got a call from work. Can I come in an hour early? *sigh* Yes, I can. *kill me now!*
So I'm having a pretty decent day when all of a sudden, it happens.
A little old lady who had just bought her groceries comes back to my register. This is *never* good.
OL: Miss! Miss!! (keeping in mind that I am trying to check out another customer) You didn't give me all my change!!!
Me: (shocked) I'm sorry; I thought I did. (call FES, get E, who is a supervisor of some sort...)
OL: You didn't give me my money!!!
Me: I'm sorry. I thought I counted it back to you. The MOD will help sort this out.
OL: I am NOT lying!!! Did you call me a liar? You called me a liar!!!! You didn't give me my money!!!!!!!
OL and I explain to E, and M, the FES, what is going on. While that was happening, my current customer was paying for her own groceries...and left before the transaction was finished.
She was paying with her debit card, and it asks a million questions before the transaction goes through.
Anyway, I wasn't paying attention, and was given a new drawer to continue checking out customers when I noticed that the transaction was still on my register...and I accidentally canceled the payment. If I hadn't, I could have finished it with no problems.
The bagger was doing a carryout, and I had 3 manager types hanging around my register, and no one to find the "current" customer so we could reenter the payment.
*cue me almost crying*
Bagger came back in, and was able to catch the nice lady, who came back and rescanned her card. She was soooooooooooooooo nice. She understood I was flustered.
Keep in mind that the OL is still yelling about me not giving her her change.
Finally get that taken care of, and my drawer is handed over for an audit. I'm given E's drawer (as far as I know, I'm the only employee without access to the SD that is allowed to use a manager's drawer for more then 1 or 2 transactions.), and continue checking out customers, all of whom are very understanding. And I have yet another manager type bagging groceries for me. This brings my total of managers congragated at my register to 4.
Found out 1½ hours later that my drawer balanced fine, and that the OL found the money...in her cart.
This happened within my first hour of being at work. An hour before I was scheduled to start.
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