***ZZZZZZ*** Long...

[friendofjimmyk]

We are short handed, so yours truly has stepped up to the plate and loaded up on OT lately. I love my job, so I don't mind it AT ALL - especially when pay day hits the bank - this past weekend - Fri, Sat, & Sun - I put in 16 hour days. I'm tired today! When I am sleepy at work, and I am sure I am not only one, I have very low tolerance for stupid.

I have encountered quite a bit of a stupid today, but I will tell on myself as well...I've done some stupid things today too.

Had the guy who wanted to argue with me about how many service calls he has left. I had no patience and was probably more callous then I needed to be.

ME: Tired dot agitator
SC: Wants more calls but doesn't deserve them.
(background - tow trucks and locksmiths are separate services...separate calls. He was towed yesterday and needed a locksmith today. Even if he had the money yesterday, the tow driver that towed his vehicle is not a locksmith and it would've still cost him two calls one for each of the services)

SC: Was today my last service call?
ME: Yes, it was. If you renew your membership on January 31, you will receive four more calls.
SC: But, yesterday, they said it was my third call.
ME: Yes, and today was your 4th.
SC: But, yesterday, I didn't have the money for the locksmith.
ME: Okay. [look at call history - see the tow from yesterday] You had your vehicle towed yesterday?
SC: Yes, but I didn't have the money for a locksmith.
ME: That would still be two separate calls even if you did have the money yesterday.

He tries this line of BS for another moment or two then switches to another tactic...

SC: Well, my vehicle WAS towed yesterday, but they first brought out the wrong truck and then I had to wait longer for the right one. So, I still have one call, right?
ME: No, you received service yesterday.
SC: But I had to wait. He had to get another truck, so that shouldn't count.
ME: The truck came, you received service, it counts.
SC: [Silence]
ME: Hello?
SC: [in the most defeated voice] okay.

I kind of felt bad, for a second.


Then there was the SC that took it out on me because the truck was 20 mins late - which, by the way, is not all that bad...actually, it's not bad at all...

Anyway, she wanted to complain to me on a bad cell phone connection. Not so bad since I missed half her ranting. But what I did keep hearing on her ever so long, ever so fuzzy and distorted conversation was, "My time is valuable!" and "I know it's not your fault and I am sorry to take this out on you!"

THEN WHY ARE YOU?

Oh, I need a nap! I need to go home and crawl into my warm bed and take a cat nap with my kitty! (who'll likely not let me sleep because he hasn't seen me all day!)

Not to mention the poor drivers who I CAN speak sarcastically too and give them crap all I want - they like it!

[friendofjimmyk]

Oh, I forgot to tell on myself -

That will be in the appropriate area on this site.

[Becks]

But what I did keep hearing on her ever so long, ever so fuzzy and distorted conversation was, "My time is valuable!" and "I know it's not your fault and I am sorry to take this out on you!"

THEN WHY ARE YOU?

Maybe she thinks that she's accomplishing something?

[TNT]

and "I know it's not your fault and I am sorry to take this out on you!"

THEN WHY ARE YOU?

I like precision... When a customer rants and says, "I'm not yelling at you... I'm yelling at the company," I always say, "No, you're yelling at me. You're yelling about the company, but you're still yelling at me. It doesn't bother me if you want to yell, but let's just make it clear what's actually happening."

Note to employer: if you don't want me to do "customer education" then don't put it in my job description.

[friendofjimmyk]

Yeah, the line, "I know it's not your fault" always stumps me...if you KNOW, then why are you continuing on with this rant?

[karma_gypsy]

Yeah, the line, "I know it's not your fault" always stumps me...if you KNOW, then why are you continuing on with this rant?

Isn't it too bad that they can rant to you . . . but you can't rant to them??

[friendofjimmyk]

Isn't it too bad that they can rant to you . . . but you can't rant to them??

OH HOW WONDERFUL THAT WOULD BE! The conversation would sound like this:

ME: Oh, so your truck is late by a measley 20 minutes and your tired of us being late all the time? Let me tell you something...I'm tired of my department being so understaffed that my past three weekends have consisted of 16 hour shifts on Friday, Saturday, AND Sunday - thereby causing me to miss my meetings and not be able to talk to my sponsees when they need me as well as screwing up my workout schedule and THEN coming in on one of my days off leaving me with only one day to catch up on school work and THEN going to class two nights a week and staying up so late every night doing homework only to get 4 - 5 hours sleep so I can come back into work to do it all over again and then sit here and listen to you gripe about how valuable YOUR time is! I don't think so!