Working at (government agency), we have strict rules about what we can and cannot say about ourselves. We cannot give life stories, cannot give out anecdotes, hell we can't give out our name (thank God).
The biggest no-no we have is telling people where we are. When asked, we give out the region. If they push us, we can give the state. Under no circumstances do we say city. This is to protect us from potential terrorists. (yes, I've been threatened before and you better believe I let the nice men in black know).
Had this:
GNaT: Genuinely Not a Terrorist
Me: Yours truly
Me: Thank you for calling (agency), My name is Nurian. How can I help you?
GNaT: Where are you located?
Me: (taken aback) I'm in the Midwest, Ma'am.
GNaT: No, I mean the your city and state.
Me: I'm sorry, Ma'am. Security prevents me from disclosing the city. I am in (state). What can I do for you?
GNaT: You can tell me where you are.
Me: Ma'am, I apologize, but as I've stated I cannot provide my exact location. (So frak off!) Do you have a question about (agency)?
GNaT: Well, I don't think it's fair that you can't tell me where you are.
Me: (duly noted) Well, Ma'am, what can I do for you?
GNaT: I want to know where you are! I'm not a terrorist or anything!
Me: (right....because no terrorist would EVER say that) Be that as it may, I still cannot provide my location. If you have no other questions, then I thank you for calling (agency).
GNaT: (huff) Fine. Be that way.
The biggest no-no we have is telling people where we are. When asked, we give out the region. If they push us, we can give the state. Under no circumstances do we say city. This is to protect us from potential terrorists. (yes, I've been threatened before and you better believe I let the nice men in black know).
Had this:
GNaT: Genuinely Not a Terrorist
Me: Yours truly
Me: Thank you for calling (agency), My name is Nurian. How can I help you?
GNaT: Where are you located?
Me: (taken aback) I'm in the Midwest, Ma'am.
GNaT: No, I mean the your city and state.
Me: I'm sorry, Ma'am. Security prevents me from disclosing the city. I am in (state). What can I do for you?
GNaT: You can tell me where you are.
Me: Ma'am, I apologize, but as I've stated I cannot provide my exact location. (So frak off!) Do you have a question about (agency)?
GNaT: Well, I don't think it's fair that you can't tell me where you are.
Me: (duly noted) Well, Ma'am, what can I do for you?
GNaT: I want to know where you are! I'm not a terrorist or anything!
Me: (right....because no terrorist would EVER say that) Be that as it may, I still cannot provide my location. If you have no other questions, then I thank you for calling (agency).
GNaT: (huff) Fine. Be that way.
Comment