A Day Riddled with SC *longish*

[Red_Dazes]

Today may well have been a day from hell..... or...on my top 10 list of Hellish days anyway.

We have policies for what can and cannot go into the Fitting Rooms.... they go something like this.

Clothes: YES! Duh!
Belts: Nope...I get this one and so do most customers.
Panties: Again...totally get this one... most stores are this way.
Purses: You cant take it back if it isn't yours.
Hats: No. Right up there with belts.
Movies/books/toys/home wear/etc: Pretty much if you cant put it on it cant go back.


Now all of these are very straight forward, but we at Dress for Less have instated several new policies.
Shoes: No. No. and No again. We have too many walk out of the store. So they cant go into the fitting room.
Packaged Dress Shirts: Absolutely not. We don't like to repackage things... and what I personally dislike about it is I always get JUST the shirt back...and no package... I'm not going into the men's fitting room for that.
Packaged Shirts.... in general: Again...
Socks/Tights/Nylons/etc: NO. They are far to easy to just... 'oops' out of the store... so Our LP guy said... No.
Swimsuit bottoms: No bottoms of 2 piece swimsuits allowed. This is two fold. First because we have been having way to many disappear, and second because they are now considered "underwear" and thus for hygiene reasons cannot be allowed back. Once piece swimsuits are fine.... 2 piece... no. ><



That out of the way.... I cant even count how many SC I had to day... people who were being so nice and then Just blew up on me because I couldn't flex the rules for them.... ><

My first Customer (not really suckie... more like... pissed) of the day was a gentlemen who wanted to try on a packaged shirt. When I informed him that I couldn't allow the packaged shirts into the fitting room he got mad. And Here I am hoping it was going to be a good day. He asked how the Hell he was supposed to know if it fit, and I explained that if he took a look through our Woven shirt section we usually had shirts with the same size measurements as our packaged ones. He said No. I need to try THIS shirt on RIGHT NOW YOUNG LADY. I said sorry but I cannot allow it.... and he says "Fine, I'll just have to open the package up and try it on somewhere else...I tried to explain politely that doing so could get him removed from the store.... Cause it is true... and he of course started yelling at me Saying he had to be to a funeral in one hour....(This made me feel a bit bad.... but still.... rules are rules..and I try to never break them).*sigh* I sicked him on my Manager.... What I hated the most about this customer...was that after he left I started feeling like an ass.... because the only thing I could think of after he told me he had to be at a funeral was..... shouldn't you have done your shopping earlier? .... don't they usually have like at least 3 days notice before the funeral.... Why the hell are you here ONE HOUR before hand..... Yeah.... I felt like an ass.... but I still want to know.


After this I encountered several customers who just couldn't understand WHY I couldn't let them take the shoes.... "WHY THE HELL CANT I TAKE THE SWIM SUIT BOTTOMS!!! THATS FUCKING STUPID YOU" ...(I dont remember the end to that one I was too busy being mad to care at that point... I know it was NOT called for.... but I decided to block it out). "No. I am taking this in to try it on." *sigh* no no you are not. >< Other people cant understand why I cant just let NINE things in.... It's just ONE OVER. .....

But the one.... the one that really took the cake today.... was the impatient little bitch.... ><
Here I am... suck all by my lonesome back in FR.... I've got my clothing table (this is a metal frame that stands about 2 1/2 feet high and is about 2X4) it's loaded with clothes up to over my head ...I'm 5'5... so yeah.... ON TOP of that I have 2 large shopping carts piled to the point where they are about to get over my head... and every single rack I have to hang stuff on is full.... and no one is running them on the floor. Suddenly... not quite sure how it happened.... my big table full of clothes.... falls.... as in... almost half the close slide off...aaaannnnd.... PLOP! Right on the floor.... this slides the table back about 3 feet blocking the toy aisle, and shoves both shopping carts out of the way causing some clothes to fall of them as well....*FUCK FUCK FUCK FUCKING GODDAMN CLOTHES DESERVE TO BURN!!!!* is all that is running through my mind. All the while there are customers standing around and I am freaking out "Please be patient folks while I try and clear a path for you to walk".... since you know there is clothes and stuff blocking the entry to the fitting room at this point. So it takes me about a min to heft all these clothes out of the way and most of the people are okay with it. I'm about to help the next lady in line when I hear the obnoxious click click click of someone tapping their foot at me. So I turn to the impatient one and take her things and she says.... after watching this all happen.... "Jesus Christ. Took you Fucking long enough didnt it!"

All I could do was blink blankly and watch her walk off with an Air of "I'm so much better than you" I was so stunned by the clothes falling and her statement I couldn't even react fast enough to say "PUT YOU DAMN CLOTHES BACK ON THE HANGER BITCH!"

The ONLY gratifying part of my day was when I clocked off.... I was walking back towards the break room to get my stuff. Suddenly this lady comes up behind me.... "Miss!" I'm thinking... no way she's talking to me... I'm not even wearing my name tag.... "EXcuse me MISS!"...."EXCUSE ME!" I turned around and looked at her with my best unapproachable stare... it works very well on children and stupid people..... "Yes." I muttered
"*mumble from customer... I didnt catch* There is broken glass over on that aisle! I Want you to go clean it up right now so I can shop.!"
It was my first real smile of the day when I got to look her in the eyes and say "If you would like to tell one of the nice Ladies up at Customer service I'm sure they would be more than happy to help you. I'm Off the clock. I Dont work here right now."
The look on her face was worth the hell that day....... So Worth it....

It's been a long day..... I'm taking a long hot bath and going to bed....

[Keiara]

There is broken glass over on that aisle! I Want you to go clean it up right now so I can shop.!"
It was my first real smile of the day when I got to look her in the eyes and say "If you would like to tell one of the nice Ladies up at Customer service I'm sure they would be more than happy to help you. I'm Off the clock. I Dont work here right now."

Owned! Very nice! I wish I could do that, but at my store we are expected to help the customers even if we're off the clock. Yeah fuck that lol

[sirwired]

Owned! Very nice! I wish I could do that, but at my store we are expected to help the customers even if we're off the clock. Yeah fuck that lol

Errr... that is highly illegal. Wal-Mart just got in real big trouble (as in $MM in back wages) for pulling that stunt. If it really bothers you, you could have a chat with your state's dept. of labor. (Of course, it is risky to do this unless you already plan on quitting.)

When I was in high-school, the place I worked at (a video arcade... a high-school geek's dream job) had a policy to avoid these problems... the second you signed out in the back-room, (either for breaks or end-of-shift) you had to either go out the back door, or if you wanted to hang around a while, put on a jacket/sweater/different shirt, so customers would not think you were on-duty. This worked pretty well.

SirWired

[wraiths_crono]

They tried to make us do that at safeway, however we found the loop in the company handbook: You are only to help customers when your badge is being worn, thus signifying you are on the clock.

end of shift, name badge is in pocket before most of us even hit the time clock

[Hobbs]

[hug] I've dealt with each type of those people, my brave comrade-in-arms.

You get a table for your clothes? GD-dammit!

On the last one, it's worse when they see you clock out, start telling your CW's "bye" and they still flag you down.

[Imogene]

Socks/Tights/Nylons/etc: NO. They are far to easy to just... 'oops' out of the store... so Our LP guy said... No.

Not to mention just how easy it'd be to tear or make a run in those particularly delicate items, and put them back in the package, and walk off without paying for them.

[Irving Patrick Freleigh]

Owned! Very nice! I wish I could do that, but at my store we are expected to help the customers even if we're off the clock. Yeah fuck that lol

Yes. Fuck that. Irv off the clock=Irv no worky.

I'd complain to the local labor board about being expected to work off the clock.

[BookstoreEscapee]

Your avatar threw me for a second...McGoddess(?) used to have the same one. I missed it

Customers can always tell if you work there. Doesn't matter if you are out of uniform; no name tag; wearing a coat and carrying your bag, lunch, and umbrella; carrying a cup of coffee in each hand...in a bookstore that doesn't have a coffee shop...(seriously, I have been accosted by customers in all those circumstances; well, except the uniform part cuz we don't have uniforms, but while wearing jeans and sneakers and otherwise non-dress-code items).

[Broomjockey]

Your avatar threw me for a second...McGoddess(?) used to have the same one. I missed it

iradney, in a departure from her standard one.

[taurinejunkie]

I'm starting to see how my job is awesome. On the custom keyboards at work I have this lovely 'end session' key. I can press it even with a customer on the line, in which case as soon as they hang up I'm not getting any more calls. And then I can go clock out.

[Red_Dazes]

Dont remember where I found it...but

Your avatar threw me for a second...McGoddess(?) used to have the same one. I missed it

I've had it lying around on my computer for long time..... Thought it was cute.... it was either that or the Death Metal Tootsie pops.... Hard choice....

[BookstoreEscapee]

I've had it lying around on my computer for long time..... Thought it was cute.... it was either that or the Death Metal Tootsie pops.... Hard choice....

Death Metal Tootsie Pops?

I am intrigued...

...googly googly google...

is it this?

[PhotoChick]

The only thing I wonder is if bathing suits are returnable because how else are you supposed to know your size?

[froglet]

What I hated the most about this customer...was that after he left I started feeling like an ass.... because the only thing I could think of after he told me he had to be at a funeral was..... shouldn't you have done your shopping earlier? .... don't they usually have like at least 3 days notice before the funeral.... Why the hell are you here ONE HOUR before hand..... Yeah.... I felt like an ass.... but I still want to know.

It might have had more to do with replacing a shirt that he didn't know needed replacing until that moment. Like he went to wear it for the funeral and hadn't noticed a hole or stain the last time he wore it (or got there in the closet), or spilt something on it at breakfast and didn't have a spare.
Course, this is giving the frustrated man the benefit of the doubt, and they don't always deserve it.

[Enjis]

I used to work in the Men's Dress Shirt and Accessories dept at my old store. The guys were certainly allowed to try on packaged dress shirts....
I cannot tell you how many thousands of shirts I had to rewrap perfectly (hardly anyone else did it as well as me)
I hated it when guys would bring back the shirt, unfolded and unbuttoned, to my area, but not the packaging. I had to go back to the fitting room to get all the crap.
SOME asshats wanted to get the shirt they had tried on...but wanted it fresh in the package. They didn't actually want the one they tried on, but one still untouched by human hands...just the same size and style. I burned when they wanted that. (it was the same with undies. They'd rip open a pack to see the size, then buy the unopened pack next to it!!!)
One of my coworkers refused to let this happen, and told her customer straight up 'No. You tried this one on, you're gonna buy this one. There's nothing wrong with it, and there's no reason for you to buy a wrapped one.' And the customer bought the opened one!