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It has to be getting near the full moon because the customer service calls are getting weirder. I did feel bad for the gal that returned a call to our cs office and before I transferred the call I heard her extremely twatwaffly entitlement whore boss shrieking at her. She didn't shriek at us so I'm not sure how the poor thing handles working with someone that highly strung.
If you're gonna get all emotionally verkempt and pissed off at least have the good sense to get that way over starving children in Africa or the hard working middle class losing their jobs, not over some retailers advertising
Today's bizarre irrationally angry twatwaffle award goes to some very highly strung middle aged, middle class, Midwesterner dumber than a brick. Replace one of the letters in her last name and you have her real designation 'Moron'
Keep in mind as you read it that I am not allowed to hang up on people until I've offered them every possible solution or they get obscene. This means I sometimes have to listen to the crazy ramble on about weird shit.
Credit Card Theivin' & Lying Liar Advertising
Me: Friendly Floral Specialist
TAML: The Angry Moron Lady
Me: Thank you for calling Flowers Blah-Blah-Blah. My name is Calulu. How can I help you today?
TAML: Ooooh!! OHhh! I am SOoooooooooo ANGRY right now at your company!
Me: (putting on my most bright cheery over the top voice) and how may I be of service today?
TAML: I hate you! I HATE your company. YOu liars!!!! You're stealing my CREDIT CARD INFORMATION!!! WAAAHHHH!
While she's ranting and venting that we're liars that steal her credit card number I've been running her phone number through our customer database and in the search functions online. Nada, zip, niene, nothing, she's never bought from us.
Me: Ma'am, if you'll just calm down a bit I'm sure I can help address whatever issues you're calling about today.
I'm thinking her issues have long complex names in the mental health diagnostic manual and the names of the drugs to treat them are even longer.
TAML: Your company sucks!
Me: Ma'am, you already stated your displeasure with the service. Now, if you cannot tell me what's going on I'll have to disconnect and take the next call waiting in the queue (they are hell on lengthy calls at work)
TAML: Your company lied in the phone book and lied online! You're stealing my info!
Me: I wish you a good day..
And as I'm about to hang up I hear
TAML: You advertise something you don't have! Says in the phone book that your prices start at twenty bucks.
Why oh why did I get sucked at this point. I should have continued to hang up, but I didn't
Me: Ma'am, You're misreading that ad. It actually states 'Prices starting as low as 2X.XX" which is almost thirty dollars.
TAML You have NOTHING on the website for that AMOUNT!!! LIARS LIARS LIARS!
This woman is really incensed over nine bucks. She's screaming and I imagine spittle is flying from her lips and her face has to be tomato red by now.
Me: For that price we have a balloon bouquet or an arrangement of carnations.
TAML But you advertise a XX% off discount and it's not a discount!! You're STEALING MONEY FROM CONSUMERS!! I"M GOING TO GET DATELINE AND STONE PHILLIPS AFTER YOU!!!
Me: Ma'am, again, you must calm down or I will have to disconnect. That discount is offered only to the members of our savings club. If you have an email address I can sign you up for it and take XX% off your order.
TAML: You'll be charging me X dollars for that discount! IT"S A RIP OFFFF. You will give md a dozen roses for 2X.XX plus half off and I am NOT giving you my email address or paying for that discount. YOU WILL DO THIS.
Me: No ma'am, that discount is only for our savings members, again you can sign up and receive the discount. Roses are 49.99 per dozen.
TAML: You'll be charging me X dollars for that discount! IT"S A RIP OFFFF. You will give md a dozen roses for 2X.XX plus half off and I am NOT giving you my email address or paying for that discount. YOU WILL DO THIS.
Me: No ma'am, that discount is only for our savings members, again you can sign up and receive the discount. Roses are 49.99 per dozen.
TAML: You'll be charging me X dollars for that discount! IT"S A RIP OFFFF. You will give md a dozen roses for 2X.XX plus half off and I am NOT giving you my email address or paying for that discount. YOU WILL DO THIS.
Me: No ma'am, that discount is only for our savings members, again you can sign up and receive the discount. Roses are 49.99 per dozen.
TAML: You'll be charging me X dollars for that discount! IT"S A RIP OFFFF. You will give md a dozen roses for 2X.XX plus half off and I am NOT giving you my email address or paying for that discount. YOU WILL DO THIS.
Me: No ma'am, that discount is only for our savings members, again you can sign up and receive the discount. Roses are 49.99 per dozen.
TAML: You'll be charging me X dollars for that discount! IT"S A RIP OFFFF. You will give md a dozen roses for 2X.XX plus half off and I am NOT giving you my email address or paying for that discount. YOU WILL DO THIS.
Me: No ma'am, that discount is only for our savings members, again you can sign up and receive the discount. Roses are 49.99 per dozen.
TAML: That's FALSE advertising!!! THere is a picture of a dozen roses on your ad, words stating your prices are 2X.XX and that you get XX% off. I'm going to go to the attorney general, and president Obama and BBB and .... so on.....
Me: Ma'am. I've tried to help you. You refuse my help and continue to be unsatisfied. I am hanging up now. Have a wonderful weekend.
TAML: Wait! WAIT!!!! You cannot hang up!!!! You're STEALING my Credit Card INFO!
Me: How so? I didn't even get your name much less your payment information.
TAML: huffs like I'm a retard WEEELLLLL! You ARE STeALING! I have filled out all the information on the credit card screen on your website but you HAVE MY INFO NOWWW>>> YOU"RE STEALING IT AND I DEMAND YOU CANCEL MY ORDER!!!
Me: Ma'am. you do not have an order with us and we do not have your credit information.
TAML: Are you calling me a LIAR?????? YOU HAVE MY CREDIT CARD INFORMATION ON THE SCREEN IN FRONT OF YOU!!!
Me: Ma'am, simply close the browser.
TAML: BUT YOU STILL ARE GOING TO STEALFROM ME!
Me: If you would just close the browser all your information would drop off.
TAML: But YOU HAVE MY INFORMATION!!!!
Me: We don't have your information until you press 'Place Order' Our website does not save your information. Simply close the browser.
TAML: HOW DO I DO THAATT! YOU ARE LYING!!
Me: Click the X
TAML: I DON"T SEE AN X.
Me: (struggling not to laugh or respond with anything but cool calm professionalism) Click on the X at the top right hand corner of the screen.
TAML: rational sounding for the first time - Oh
I ran three miles on the treadmill at my top speed after I got off work today and every step I took I imagined trampling this biddy.
If you're gonna get all emotionally verkempt and pissed off at least have the good sense to get that way over starving children in Africa or the hard working middle class losing their jobs, not over some retailers advertising
Today's bizarre irrationally angry twatwaffle award goes to some very highly strung middle aged, middle class, Midwesterner dumber than a brick. Replace one of the letters in her last name and you have her real designation 'Moron'
Keep in mind as you read it that I am not allowed to hang up on people until I've offered them every possible solution or they get obscene. This means I sometimes have to listen to the crazy ramble on about weird shit.
Credit Card Theivin' & Lying Liar Advertising
Me: Friendly Floral Specialist
TAML: The Angry Moron Lady
Me: Thank you for calling Flowers Blah-Blah-Blah. My name is Calulu. How can I help you today?
TAML: Ooooh!! OHhh! I am SOoooooooooo ANGRY right now at your company!
Me: (putting on my most bright cheery over the top voice) and how may I be of service today?
TAML: I hate you! I HATE your company. YOu liars!!!! You're stealing my CREDIT CARD INFORMATION!!! WAAAHHHH!
While she's ranting and venting that we're liars that steal her credit card number I've been running her phone number through our customer database and in the search functions online. Nada, zip, niene, nothing, she's never bought from us.Me: Ma'am, if you'll just calm down a bit I'm sure I can help address whatever issues you're calling about today.
I'm thinking her issues have long complex names in the mental health diagnostic manual and the names of the drugs to treat them are even longer.
TAML: Your company sucks!
Me: Ma'am, you already stated your displeasure with the service. Now, if you cannot tell me what's going on I'll have to disconnect and take the next call waiting in the queue (they are hell on lengthy calls at work)
TAML: Your company lied in the phone book and lied online! You're stealing my info!
Me: I wish you a good day..
And as I'm about to hang up I hear
TAML: You advertise something you don't have! Says in the phone book that your prices start at twenty bucks.
Why oh why did I get sucked at this point. I should have continued to hang up, but I didn't
Me: Ma'am, You're misreading that ad. It actually states 'Prices starting as low as 2X.XX" which is almost thirty dollars.
TAML You have NOTHING on the website for that AMOUNT!!! LIARS LIARS LIARS!
This woman is really incensed over nine bucks. She's screaming and I imagine spittle is flying from her lips and her face has to be tomato red by now.
Me: For that price we have a balloon bouquet or an arrangement of carnations.
TAML But you advertise a XX% off discount and it's not a discount!! You're STEALING MONEY FROM CONSUMERS!! I"M GOING TO GET DATELINE AND STONE PHILLIPS AFTER YOU!!!
Me: Ma'am, again, you must calm down or I will have to disconnect. That discount is offered only to the members of our savings club. If you have an email address I can sign you up for it and take XX% off your order.
TAML: You'll be charging me X dollars for that discount! IT"S A RIP OFFFF. You will give md a dozen roses for 2X.XX plus half off and I am NOT giving you my email address or paying for that discount. YOU WILL DO THIS.
Me: No ma'am, that discount is only for our savings members, again you can sign up and receive the discount. Roses are 49.99 per dozen.
TAML: You'll be charging me X dollars for that discount! IT"S A RIP OFFFF. You will give md a dozen roses for 2X.XX plus half off and I am NOT giving you my email address or paying for that discount. YOU WILL DO THIS.
Me: No ma'am, that discount is only for our savings members, again you can sign up and receive the discount. Roses are 49.99 per dozen.
TAML: You'll be charging me X dollars for that discount! IT"S A RIP OFFFF. You will give md a dozen roses for 2X.XX plus half off and I am NOT giving you my email address or paying for that discount. YOU WILL DO THIS.
Me: No ma'am, that discount is only for our savings members, again you can sign up and receive the discount. Roses are 49.99 per dozen.
TAML: You'll be charging me X dollars for that discount! IT"S A RIP OFFFF. You will give md a dozen roses for 2X.XX plus half off and I am NOT giving you my email address or paying for that discount. YOU WILL DO THIS.
Me: No ma'am, that discount is only for our savings members, again you can sign up and receive the discount. Roses are 49.99 per dozen.
TAML: You'll be charging me X dollars for that discount! IT"S A RIP OFFFF. You will give md a dozen roses for 2X.XX plus half off and I am NOT giving you my email address or paying for that discount. YOU WILL DO THIS.
Me: No ma'am, that discount is only for our savings members, again you can sign up and receive the discount. Roses are 49.99 per dozen.
TAML: That's FALSE advertising!!! THere is a picture of a dozen roses on your ad, words stating your prices are 2X.XX and that you get XX% off. I'm going to go to the attorney general, and president Obama and BBB and .... so on.....
Me: Ma'am. I've tried to help you. You refuse my help and continue to be unsatisfied. I am hanging up now. Have a wonderful weekend.
TAML: Wait! WAIT!!!! You cannot hang up!!!! You're STEALING my Credit Card INFO!
Me: How so? I didn't even get your name much less your payment information.
TAML: huffs like I'm a retard WEEELLLLL! You ARE STeALING! I have filled out all the information on the credit card screen on your website but you HAVE MY INFO NOWWW>>> YOU"RE STEALING IT AND I DEMAND YOU CANCEL MY ORDER!!!
Me: Ma'am. you do not have an order with us and we do not have your credit information.
TAML: Are you calling me a LIAR?????? YOU HAVE MY CREDIT CARD INFORMATION ON THE SCREEN IN FRONT OF YOU!!!
Me: Ma'am, simply close the browser.
TAML: BUT YOU STILL ARE GOING TO STEALFROM ME!
Me: If you would just close the browser all your information would drop off.
TAML: But YOU HAVE MY INFORMATION!!!!
Me: We don't have your information until you press 'Place Order' Our website does not save your information. Simply close the browser.
TAML: HOW DO I DO THAATT! YOU ARE LYING!!
Me: Click the X
TAML: I DON"T SEE AN X.
Me: (struggling not to laugh or respond with anything but cool calm professionalism) Click on the X at the top right hand corner of the screen.
TAML: rational sounding for the first time - Oh
I ran three miles on the treadmill at my top speed after I got off work today and every step I took I imagined trampling this biddy.
She actually repeated her ridiculous demand four times?! She doesn't need roses, she needs a straitjacket!
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