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Customers That Just Don't Get It

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  • Customers That Just Don't Get It

    So, at the cafeteria we do things a little differently than most restaurants. Because our grill operation is so small we do not use receipts, checks, numbers, computers, or any other system that the average operation uses to keep track of and call out orders. Basically, the way it works is that you tell me what you want, I tell my awesome grill lady what you want, she cooks it, and she yells out the order when its finished and placed on the counter. Now, this can cause some confusion, especially when multiple people order the same thing at the same time eg. 4 turkey burgers back to back. But then, we had this customer:

    Me: obvious
    CW: great grill cook
    SC: you know

    SC: hi, I would like two cheese burgers and two orders of onion rings (it should be noted that I cook all the fry orders)
    Me: Okay, just go over there *points* to wait to pick up your items

    About a minute later I hand him the hot delicious beer battered onion rings.

    Then CW calls out the order of a turkey burger from someone that had ordered earlier
    SC: I ordered two cheese burgers!
    CW: Yes, I know sir, that's a turkey burger, it's for another customer.
    SC: So where are my cheese burgers!
    CW: they are cooking *points to burgers that are on the grill in plain sight of customers*
    About a minute latter CW plates up a couple of chicken sandwiches
    CW: Two chicken sandwiches!
    SC: I ordered two Cheese burgers!
    CW: *getting annoyed* Yes, and those are chicken sandwiches, they are not for you.
    SC: I want cheese burgers!
    CW: *now very annoyed* and those are chicken sandwiches.
    SC: That's it. *motions at daughter who looks quite embarrassed* We're not putting up with this nonsense, we're leaving.

    They leave with the father in a huff and about two seconds latter their cheese burgers where put out on the counter for someone else to enjoy.

    The worst part is that when I went on my break I saw that they left behind their trays and on them sat two orders of onion rings which were now soggy and disgusting.

    Can you tell I like onion rings? especially when I am making them, lol.
    Last edited by Service Staff Steve; 03-12-2009, 03:13 AM. Reason: accidentally put grill instead of fry

  • #2
    Sounds like he just wasn't getting it. It's not a very complicated system though. I go to a sandwich shop quite frequently that has a similar system. You just need to wait for your order to come up and remember what it is you ordered in the first place.
    "I'm working for popcorn - what I get paid doesn't rise to the level of peanuts." -Courtesy of Darkwish

    ...Beware the voice without a face...

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    • #3
      Fast food has given people the idea that food is near instantaneous. If I make cheeseburgers at home, it's a good half hour from start to finish. Longer if I broil instead of fry.
      Labor boards have info on local laws for free
      HR believes the first person in the door
      Learn how to go over whackamole bosses' heads safely
      Document everything
      CS proves Dunning-Kruger effect

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      • #4
        It almost sounds like Fatburger here. I like being able to see my order while it's being cooked so I know it hasn't ended up on the floor or anything

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        • #5
          He wouldn't get it if it came in a large bag marked 'it'... Personally, I'd've been glad it was fresh, but there's no pleasing some folks.
          "I'll probably come round and steal the food out of your fridge later too, then run a key down the side of your car as I walk away from your house, which I've idly set ablaze" - Mil Millington

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          • #6
            I can't believe they wasted two orders of delicious onion rings.
            I am no longer of capable of the emotion you humans call “compassion”. Though I can feign it in exchange for an hourly wage. (Gravekeeper)

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            • #7
              I guess he just wasn't understanding that no, he was NOT the only customer in the entire place.

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              • #8
                I used to get "it." But now what I get isn't "it," and what's "it" seems strange and frightening to me.

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                • #9
                  Poor little onion rings. Now I want onion rings....

                  Quoth wagegoth View Post
                  Longer if I broil instead of fry.
                  Broil? Fry? No, no, no! Grilling is the only way!

                  Quoth RecoveringKinkoid View Post
                  I guess he just wasn't understanding that no, he was NOT the only customer in the entire place.
                  Don't you know that they're all such special snowflakes that they're the only people in the whole world?

                  Had some old fart throwing a tantrum that would have embarrassed a 2-year-old because his prescription (which was a transfer on top of it) wouldn't be ready riiiiiiight noooooooow. He actually stomped his foot and did the exasperated arm flapping bit in addition to bitching about not having eaten yet (at 5pm). The other tech that was handling him told him, "Well, I haven't eaten yet either, sir." I had to bite my tongue to keep from laughing.
                  It's floating wicker propelled by fire!

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                  • #10
                    stop making me hungry


                    yeesh...
                    (course now i'm also thinking of Odd Thomas references too... and infamous fluffy pancakes)

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                    • #11
                      Poor, sad, abandoned onion rings. I would've been willing to give them a good home.

                      Record Store Tough Guy, nice use of a Simpsons quote!!
                      Unseen but seeing
                      oh dear, now they're masquerading as sane-KiaKat
                      There isn't enough interpretive dance in the workplace these days-Irv
                      3rd shift needs love, too
                      RIP, mo bhrionglóid

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                      • #12
                        It was 1 thing for him to show the patience of a 3-year old. But to ruin a perfectly good order of onion rings?! How dare he?!

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                        • #13
                          "Sir, different foods have different cooking times. We put your order on when you ordered it, everything that has come out since went on after, and had shorter cooking times."
                          "I call murder on that!"

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                          • #14
                            Quoth Pagan View Post
                            Broil? Fry? No, no, no! Grilling is the only way!
                            Hubs does the grilling. Just grilled them last night, along with some corn on the cob. Yum.
                            Labor boards have info on local laws for free
                            HR believes the first person in the door
                            Learn how to go over whackamole bosses' heads safely
                            Document everything
                            CS proves Dunning-Kruger effect

                            Comment


                            • #15
                              Quoth wagegoth View Post
                              Hubs does the grilling. Just grilled them last night, along with some corn on the cob. Yum.
                              Oh, ok. Good. Had me worried there!
                              It's floating wicker propelled by fire!

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