"Im going off the rails on a crazy train..."

[reirei]

There are days where the pharmacy is a crazy train that I want to be let off.

Today was one of those days...

Call intake now for your free reading

Of course I am on intake, where else would i be, lol. A young women comes up looking quite preturbed.

Me: Hello miss, how may I help you?
SC: That cashier told me my son's tylenol drops were $4. They should be free.
Me: I'm sorry ma'am, what's his name so I can check his insurence?
SC: *tells me his name and b-day*
Me: I am very sorry ma'am, it looks like we didn't have his card on file when you dropped off the script. Do you have it now?
SC: *is digging through her wallet* Well of course you didn't. I didn't bring it in for you yet.
Me: Then there was no way we could have known about it ma'am.
SC: I get his brothers prescriptions here all the time you should have know that my son was on *certain govt program*.
Me: Ma'am, every child has their own specific card for *certain govt program* there is no way we could have known.
SC: You should have known by his brothers.
Me: Ma'am, as I said, each child has there own card.
SC: You still should have known it.
Me:


The phone of Horror 3-D!!!

Me: Thank you for calling blank pharmacy, this is Reirei, how may I help you?
SC: How much is your tipila?
Me: Excuse me sir?
SC: I said TIPALA, how much is it?
Me: I'm sorry sir, I think you might want the see food department. Let me give you the regular store number so you can call-
SC: Just transfer me.
Me: I'm sorry sir, the pharmacy has a seperate line than the regular store, I can't transfer you. The store number is 555-dumb.
SC: Why won't you just transfer me, I dont wanna call back again.
Me: As I said sir, this is a seperate line from the store.
SC: *sighs very loudly into the phone* Fine. I don't see why you can't transfer me though. *hangs up*
Me:



Your Mommy might have thought you were special..... But to us you are just another bozo on the crazy train.

Very posh looking middle aged gentleman comes up to intake, where I am of course.

SC: I want a print out of all my prescription expenses for my taxes.
Me: Okay sir, all you have to do is wait in the line at the register and the clerk would be happy to prepare it for you.
SC: I am NOT waiting in that line. *note, there were only three people in THAT line* You make it up.
Me: Sir, unfourtately, you have to sign for it for hippa, and the only terminal connected to that database is the one by the registers.
SC: And?
Me: And that means you have to get it from there.
SC: That is rediculous!
Me: I'm sorry you feel that way sir, but that's how it has to be done.
SC: I can't beleive this!! *walks away* I have to waste MY TIME for thier laziness!
Me: *begins to hum "crazy train" again*



Just when I think I have heard everything...


She came back. The elderly lady from:
http://www.customerssuck.com/board/s...ad.php?t=43909

came back tonight. The ammount of crazy from this is still a little painful.

Me:
Awesome Pharmacist: ARPhx
Crazy ass lady: CS


I actually was off intake and check the for out dates when I hear a painfully familiar voice ask the co-worker on intake:

CS: WHERE is she?
Co-worker: Excuse me ma'am?
CS: The other girl, where is she?
CW: Ma'am, there is 4 ladies who work back here...
Me: *I stupidly peak my head around the corner to see what is going on*
CS: YOU!! *Points at me dramatically*
Me: Me?
CS: I want to talk to you!
Me: *stupidly walks over* Can I help you?
CS: *hands me some papers*
Me: Ma'am, what do you need?
CS: READ them!
Me: *reads that customer is cancelling her medicare part d and it goes into affect on such and such date* Okay... You canceled you medicare part d.
CS: *snatches papers back* Now my insurence will have to cover me again.
Me: Ma'am, be sure to call your regular insurence and let them know what is going on. That way maybe they will reinstate your prescription coverage.
CS: I allready did. I am not going to let what YOU did ruin me.
Me: .... .... .... HUH?
CS: I know it was you that signed me up for it.
Me: .... .... .... .... Wait, what?
CS: I KNOW it was you who signed me up for medicare.
Me: How in the world would I do THAT?
CS: On those! *gestures at the intake computers*
Me: Ma'am, I woud not have the ability or inclanation to ever do that.
CS: I KNOW it was you.
Me: I am sorry you feel that way ma'am, but it is not true.
CS: It does not matter now, because I BEAT YOU!
Me: .... .... .... * I honestly had no idea what to say*
CS: Will you be here on such and such date?
Me: I am not sure ma'am, our schedules have not been made that far into the future yet.
CS: You better be here. I am going to make you put my prescriptions through my insurence!
Me: ... .... ..... *the crazy became to much for me and I turned to Awesome Pharmacist*
ARPhx: Ma'am, I am not sure what you want with Reirei, but we are very busy so I am going to have to steal her now.
CS: Do you know what she did?
ARPhx: Ma'am, she has no way to ever have signed you up for medicare, as I am positive they told you when you cancelled your coverage.
CS: *laughs* I KNOW what she did! * walks away*
Me: ... .... .....
ARPhx: ... .... .....
Me: I am making it clear to everyone that I am NOT taking care of that lady again.
ARPhx: You and me both.

[El Pollo Guerrera]

"... but that's how it goooooes..."

Me: Hello miss, how may I help you?
SC: That cashier told me my son's tylenol drops were $4. They should be free.
Me: I'm sorry ma'am, what's his name so I can check his insurence?
SC: *tells me his name and b-day*
Me: I am very sorry ma'am, it looks like we didn't have his card on file when you dropped off the script. Do you have it now?
SC: *is digging through her wallet* Well of course you didn't. I didn't bring it in for you yet.
Me: Then there was no way we could have known about it ma'am.
SC: I get his brothers prescriptions here all the time you should have know that my son was on *certain govt program*.
Me: Ma'am, every child has their own specific card for *certain govt program* there is no way we could have known.
SC: You should have known by his brothers.
Me: Ma'am, as I said, each child has there own card.
SC: You still should have known it.

You should have known... Everyone that works in a pharmacy is a psychic, aren't they?

[daisychain]

"... but that's how it goooooes..."



You should have known... Everyone that works in a pharmacy is a psychic, aren't they?

everyone who works in any kind of store is psychic and knows everything about a customers wants and needs before they even walk through the door...

[El Pollo Guerrera]

everyone who works in any kind of store is psychic and knows everything about a customers wants and needs before they even walk through the door...

I knew that someonw were going to say that...

[Nurian]

"Ive listened to fools..."

She thinks you signed her up for Medicare Part D.

..........that's so stupid on so many levels, I can't even begin to comment.

[South Texan]

Me: I am very sorry ma'am, it looks like we didn't have his card on file when you dropped off the script. Do you have it now?
SC: *is digging through her wallet* Well of course you didn't. I didn't bring it in for you yet.
Me: Then there was no way we could have known about it ma'am.
SC: I get his brothers prescriptions here all the time you should have know that my son was on *certain govt program*.

That type makes me so angry. It is one thing to need help and to make use of a government program designed for those in need.
It is another to do so AND cop an EW attitude like that.

She thinks you signed her up for Medicare Part D.

..........that's so stupid on so many levels, I can't even begin to comment.

Something tells me the woman is entering the first stages of senility. My experience has been that this causes a lot of confusion for the person that in turn causes the person to believe people are ripping her off as the person's mind cannot understand what is going on. Misplaced anger and delusions of outwitting whoever is "ripping her off" soon follow the paranoia.

I have had two grandparents act this way. My grandmother was convinced that everyone who did or said anything to her had an ulterior motive and was trying to pull a fast one on her, but she was too clever to let anyone get away with it. It got to the point that her bank would not deal with her unless one of my aunts was with her.

[PepperElf]

SC: You still should have known it.

"Sorry we don't. And now YOU know."

and some bmg crazy train for you: http://www.youtube.com/watch?v=foDpiNF3MYQ

[Melicious Motormouth]

Actually, I hope this lady gets the best insurance coverage in the world, so she can get the meds she needs to fix her crazy.

[HawaiianShirts]

everyone who works in any kind of store is psychic and knows everything about a customers wants and needs before they even walk through the door...

And yet we're all too stupid to go get a "real" job.

[ta2ooed1]

There are days where the pharmacy is a crazy train that I want to be let off.

Today was one of those days...

Call intake now for your free reading

Of course I am on intake, where else would i be, lol. A young women comes up looking quite preturbed.

Me: Hello miss, how may I help you?
SC: That cashier told me my son's tylenol drops were $4. They should be free.
Me: I'm sorry ma'am, what's his name so I can check his insurence?
SC: *tells me his name and b-day*
Me: I am very sorry ma'am, it looks like we didn't have his card on file when you dropped off the script. Do you have it now?
SC: *is digging through her wallet* Well of course you didn't. I didn't bring it in for you yet.
Me: Then there was no way we could have known about it ma'am.
SC: I get his brothers prescriptions here all the time you should have know that my son was on *certain govt program*.
Me: Ma'am, every child has their own specific card for *certain govt program* there is no way we could have known.
SC: You should have known by his brothers.
Me: Ma'am, as I said, each child has there own card.
SC: You still should have known it.
Me:

Has anyone tried asking WHY they think any of us should know these things that only a psychic would know? I'm just curious since you can just keep asking why over and over in situations like that. My older sister used to drive me nuts with that trick

[wagegoth]

SC1's attitude would explain all the kids on welfare. After all, all the men she was sleeping with should have known she wasn't on birth control.

[auntiem]

Your Mommy might have thought you were special..... But to us you are just another bozo on the crazy train.

Very posh looking middle aged gentleman comes up to intake, where I am of course.

SC: I want a print out of all my prescription expenses for my taxes.
Me: Okay sir, all you have to do is wait in the line at the register and the clerk would be happy to prepare it for you.
SC: I am NOT waiting in that line. *note, there were only three people in THAT line* You make it up.
Me: Sir, unfourtately, you have to sign for it for hippa, and the only terminal connected to that database is the one by the registers.
SC: And?
Me: And that means you have to get it from there.
SC: That is rediculous!
Me: I'm sorry you feel that way sir, but that's how it has to be done.
SC: I can't beleive this!! *walks away* I have to waste MY TIME for thier laziness!
Me: *begins to hum "crazy train" again*

Yes, yes, blame their laziness - if you had kept track of your reciepts you wouldn't even need the report.
Well, let's see - I got my report this morning and it was printed out by the time I even fished out my ID. (I wanted to double check that I hadn't missed anything since I was on and off different meds this year). I was warned when I called that it may take awhile, so I left plenty of time and went at a time I knew they weren't too busy.

[Luna Baby]

SC1's attitude would explain all the kids on welfare. After all, all the men she was sleeping with should have known she wasn't on birth control.

You just said exactly what I've wanted to say but was afraid to do so!

BTW, we have a very similiar government program here in KY and it just blows my mind in which people who have it (that do indeed need it) do not go through their recertifications and allow the coverage to drop. Then have the gall to complain when we charge them the cost of an office visit up front. Silly Lilly, call your case worker and see what you need to do to get it reinstated!

[Peppergirl]

Jeebus, but you have the patience of a saint, Reirei!

Not to mention, as an OZZY/Sabbath fan, I have to you for the song in your head. Too bad you were being tortured in order to have it there.

[Jester]

Perfect song for this situation, especially when you really get into the lyrics.

"Mental wounds not healing.....
Life's a bitter shame...."

"Mental wounds still screaming.....
Driving me insane...."

It's times like this that I really don't think Ozzy was singing about himself.


EDITED TO ADD: Good lord, I just accidentally ran across a Chipmunks version of this song! Someone hold me!