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Ok, so this isn't as funny or annoying as the customers MOST of you guys deal with, but this guy worked my LAST nerve.
Call comes in at 220p. I work in an after-hours travel agency. Our primary function is to help customers who are stranded in various airports, but whose primary agency is closed. Keep in mind when they call their agency, they hear a message telling their agency's hours, then it says to press 1 (or some other digit) if your call needs IMMEDIATE assistance.
His travel office is open till 2p on Saturdays.
Strike 1 - Calling us at 220p when they have to press 1 for the ‘urgent’ request to speak to our travel support center, and then acting surprised that you reached us.
Strike 2 - Swearing and tuttering when I inform them that 'Donna' (the agent he was wanting) does apparently have a life and has gone home at 2p, despite his being the center of the universe.
Strike 3 - After my offer to book his oh-so-urgent reservation, then informing me that it's a CRUISE for this summer. After I inform him that we are not able to book cruises or packages on the EMERGENCY line, cue more cursing, with added whining that the rate has gone up 4 times already due to HIS poor planning. He needs to lock it down now!!!
Strike 4 - Asking for Donna's home number. Cue more loud sighs and tuttering when I (rightfully) refuse to give him this info.
Strike 5 - Asking for the manager's cell number after I offered to leave a message with manager about his situation. Again, I refuse to do so, and (again) advise him that I will leave a message that he would like a call back 'right-fucking-NOW'.
I called the manager, who wearily sighed and said she'd get ahold of Donna to call him. We talked a bit further about the economy and how, before things got so bad, she would have gleefully ignored this ass-cheese's request for an after-hour cruise booking.
Call comes in at 220p. I work in an after-hours travel agency. Our primary function is to help customers who are stranded in various airports, but whose primary agency is closed. Keep in mind when they call their agency, they hear a message telling their agency's hours, then it says to press 1 (or some other digit) if your call needs IMMEDIATE assistance.
His travel office is open till 2p on Saturdays.
Strike 1 - Calling us at 220p when they have to press 1 for the ‘urgent’ request to speak to our travel support center, and then acting surprised that you reached us.
Strike 2 - Swearing and tuttering when I inform them that 'Donna' (the agent he was wanting) does apparently have a life and has gone home at 2p, despite his being the center of the universe.
Strike 3 - After my offer to book his oh-so-urgent reservation, then informing me that it's a CRUISE for this summer. After I inform him that we are not able to book cruises or packages on the EMERGENCY line, cue more cursing, with added whining that the rate has gone up 4 times already due to HIS poor planning. He needs to lock it down now!!!
Strike 4 - Asking for Donna's home number. Cue more loud sighs and tuttering when I (rightfully) refuse to give him this info.
Strike 5 - Asking for the manager's cell number after I offered to leave a message with manager about his situation. Again, I refuse to do so, and (again) advise him that I will leave a message that he would like a call back 'right-fucking-NOW'.
I called the manager, who wearily sighed and said she'd get ahold of Donna to call him. We talked a bit further about the economy and how, before things got so bad, she would have gleefully ignored this ass-cheese's request for an after-hour cruise booking.
That was awesome.
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