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It's no secret that I'm a receptionist. I get to deal with all manner of idiots customers on a daily basis.
It never fails that a customer will complain about the wait for customer service to request service, order supplies or bitch about their bill.
But there was a customer who called today that made me go "huh?"
Apparently there was a small outage at the call center and the phones went down for about half an hour. Half an hour in customer waiting terms= an eternity. Oh noes!
After wading through the calls from customers and telling them for the umpteenth time that no I did not know when the phones would be back up I get a cranky customer who demands that I take his service call. I tell him I can't, but I can take his info and e-mail it to call center, because they can at least page the techs via online to try and lessen the load.
As I'm getting his info, a group of reps get off the elevator by the front desk, all laughing over something. They were a bit loud, but not so loud that I couldn't hear the customer. That's when he really started bitching.
Me: [confirming customer's info] I'll pass this on to the service center. If you don't hear from a tech in two hours, please call back and we'll get you to a service manager
Customer: Are they laughing at me? Make them stop laughing!
Me: Sir?
Customer: You are laughing. This is not funny! My machine is down, I need it..rabble rabble rabble
Me: Sir, I'm sorry those were just some reps. Sometimes they're loud
Customer: Make them stop laughing! They are not allowed to laugh. Make them stop now!
Me: I'm sorry sir, I can't do that. I don't possess the capability to physically snip each and everyone's laugh center of the brain. Is there anything else you need today?
Customer:.... *click*
It never fails that a customer will complain about the wait for customer service to request service, order supplies or bitch about their bill.
But there was a customer who called today that made me go "huh?"
Apparently there was a small outage at the call center and the phones went down for about half an hour. Half an hour in customer waiting terms= an eternity. Oh noes!
After wading through the calls from customers and telling them for the umpteenth time that no I did not know when the phones would be back up I get a cranky customer who demands that I take his service call. I tell him I can't, but I can take his info and e-mail it to call center, because they can at least page the techs via online to try and lessen the load.
As I'm getting his info, a group of reps get off the elevator by the front desk, all laughing over something. They were a bit loud, but not so loud that I couldn't hear the customer. That's when he really started bitching.
Me: [confirming customer's info] I'll pass this on to the service center. If you don't hear from a tech in two hours, please call back and we'll get you to a service manager
Customer: Are they laughing at me? Make them stop laughing!
Me: Sir?
Customer: You are laughing. This is not funny! My machine is down, I need it..rabble rabble rabble
Me: Sir, I'm sorry those were just some reps. Sometimes they're loud
Customer: Make them stop laughing! They are not allowed to laugh. Make them stop now!
Me: I'm sorry sir, I can't do that. I don't possess the capability to physically snip each and everyone's laugh center of the brain. Is there anything else you need today?
Customer:.... *click*
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