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I have posted about this customer many times.
Today, she called and asked the girl in housewares if she could get a radio for the sale price from several weeks ago.
This girl is just back from a year's maternity leave, and trying to get her bearings again. She told her that the sale was over and she didn't think she could do that.
Now, I'm unclear on how the customer ended up talking to someone else, but this clerk asked the manager about it.
He was really hesitant, but since the lady is so annoying, he said yes just to shut her up.
A few minutes later, the phone started ringing with someone asking to speak to the original clerk. She seemed to be out of the building, or in the washroom, as she wasn't answering her pages.
The manager just happened to be standing by and saw the customer's name on the phone.
He took the call.
He asked her why she wanted to speak to the clerk.
She said, "I wanted to let her know that I was able to get the sale price when she said I couldn't."
He saw red.
He said, "You mean you wanted to rub her face in it? You know what, never mind having someone come in to pick up the radio. I'm not going to sell it to you for that price after all. In fact, I'm not going to sell you anything."
The customer then brought up the name of a much loved staff member who passed away last year from cancer.
She said, "You know, it's no wonder he died. It was probably all the stress from that place that killed him."
That was it.
The manager then informed her that she was not to call our store again, nor was she to set foot in the place. He informed her that we would not answer her calls, and if she came to the store, she would not be served.
Who knew all it would take to get rid of that annoying woman was to have her blame management for the death of one of their staff members?
Today, she called and asked the girl in housewares if she could get a radio for the sale price from several weeks ago.
This girl is just back from a year's maternity leave, and trying to get her bearings again. She told her that the sale was over and she didn't think she could do that.
Now, I'm unclear on how the customer ended up talking to someone else, but this clerk asked the manager about it.
He was really hesitant, but since the lady is so annoying, he said yes just to shut her up.
A few minutes later, the phone started ringing with someone asking to speak to the original clerk. She seemed to be out of the building, or in the washroom, as she wasn't answering her pages.
The manager just happened to be standing by and saw the customer's name on the phone.
He took the call.
He asked her why she wanted to speak to the clerk.
She said, "I wanted to let her know that I was able to get the sale price when she said I couldn't."
He saw red.
He said, "You mean you wanted to rub her face in it? You know what, never mind having someone come in to pick up the radio. I'm not going to sell it to you for that price after all. In fact, I'm not going to sell you anything."
The customer then brought up the name of a much loved staff member who passed away last year from cancer.
She said, "You know, it's no wonder he died. It was probably all the stress from that place that killed him."
That was it.
The manager then informed her that she was not to call our store again, nor was she to set foot in the place. He informed her that we would not answer her calls, and if she came to the store, she would not be served.
Who knew all it would take to get rid of that annoying woman was to have her blame management for the death of one of their staff members?
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