customer mad about their own mistake

[Rine]

Does that make sense? This story is short, but really weird. I witnessed this today...

When you pay your bills at our store, you have to hit a button that verifies that we put in the right amount for your bill.

CW: So, you are paying 52.30 on your bill today?
SC: Yes, that's right.
CW: Okay, please verify that I typed in the right amount and hit okay.
SC: *looks at reader and then hits okay* All right.
CW: *processes bill and hands her receipt* Thank you ma'am.
SC: *Looks at receipt, confused* Wait, I said 60 dollars! Not 53!
CW *???* No, I'm sorry, you said and VERIFIED that it was 53.30.
SC: No, I said 60!
CW: Okay, let me void out and do it again.
SC: You better do it right this time.

The other customers in the line were like, wtf? and the coworker didn't bother to say anything else to the customer; just processed the bill again and told her to have a nice day. I can't believe someone would be that rude over their own mistake! We have them verify the amount of the bill for this very reason and still, this woman screwed up!

[Peppergirl]

It's actually fairly common among SC's.

They don't listen, despite being asked the question multiple times. Then they always turn it around and make it the hapless CSR's fault.

I get yelled at a minimum of 2 times a shift for people booking themselves on the wrong date for travel, even though there are (literally) three recap screens, asking you to verify what you've chosen.

[dithers66]

The other customers in the line were like, wtf? and the coworker didn't bother to say anything else to the customer; just processed the bill again and told her to have a nice day.

Let me be the one to say it; the other customer sin the line who didn't stand up for you and tear her a new one are as pathetic as the loser who couldn't get her own payment right.

[blas]

This is actually quite classic. A very natural instinct to cover embarrassment or shame for being wrong is to blame someone else. Certainly not mature or the right thing to do, but many people do this.

[Skeksin]

I typically try to make a joke out of whatever I've screwed up. Usually something about being narcoleptic and missing it.

[DGoddessChardonnay]

I just laugh at myself and call it a "Blonde Moment."

[QASlave]

I guess I just don't understand the SC mentality. I've made mistakes. I've had cashier's make mistakes. It just isn't the end of the world. I try to deal with a mistake on my part or the cashier's with humor. The shit gets fixed and nobody gets a shitty attitude they have to deal with the rest of the day.

Now I will get an attitude with a cashier that is purposefully being a prick.