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I am put off and disappointed with mean patrons!!!
DISCLAIMER- I understand using "pms" patrons is offensive. I apologize and had the title edited.
Ok so I work in a restaurant as a wait manager (that means I wait tables and act as the manager on duty) I specifically remember this military family that came in and was very rude. Funny thing I find a review of the resturant I work at...and the review is about me!!! I have never had a customer complaint before, I wanted somewhere to vent so here I am.
Her review is in red, my reply to her comments are in blue.
This was our first experience here and I really don't think we'll go back. No one greeted us when we walked in even though 4 employees walked past us.
-----I greeted you at the door and told you I was going to put two tables together for you.
When we were seated we asked for a high chair and go one but it was not in functioning order and we were forced to the the straps around our son;
------You never told me until after you ate you had a problem with the highchair.
which later got stuck and took us 15 min to get undone and NO ONE checked to see what 4 adults were doing surrounding this high chair.
----- That's because YOU NEVER ASKED FOR HELP, you were done paying and eating, all you had to do was ask. AND WHY WAS HE STUCK? You tied the high chair cords in a knot yourself, I did not tie them YOU DID.
Our Server had ZERO customer service skills
----OK OK OK HOLD IT, I value customer service more than most people, I very much want you to have a nice experience because I CARE. Hence how I found this bogus review. I was very polite and you two ladies (?) were very rude to me and attempted to talked down to me when I was trying to take your order.(I am a member of phi Kappa phi....I spelled this out carefully so that you could google it...look it up!) BECAUSE of this I made it A POINT to give you excellent service.
and had on booty shorts which IMO are VERY unprofessional.
------What the hell is your problem? Seriously, Now you have a problem with my clothes? Can I do nothing to make you cows happy? Is it my fault if your husbands were checking me out? Why not stop being so damn bitter? Oh by the way what you just said is SEXUAL HARASSMENT and I was very offended and hurt by this comment.
She didn't check on us once
----- LIES. I checked on you many times, and even offered you FREE DRINKS BECAUSE I HAVE RESPECT FOR THE MILITARY. Oh and you didn't want the free drinks.
and we had to ask several times for our ticket.
-------YOU ASKED ONCE, and I am sorry but you asked for separate checks and we were busy, if you need to pay fast, don't ask for separate checks. And I know I got them to you fast.
While I was eating I observed another employee ( waitress ) spooning the salsa in to a dish and she licked her hand and even went as far as to eat over waiting food. I'm sorry but this is disgusting to myself and the people I was with.
-----Wow you had so much time to be a bitch you even went as far to look around for anything else to criticize. Good Job!
The server consistently put drinks, flatware, and even HOT SALSA in front of 2 infants ( both are just over a year old and still grab at everything ).
-----Well then ask nicely for me not to if you feel I was doing this, I am not stupid, I obviously didn't put every single item right in front of a little baby. One because I don't want the baby to get hurt and Two I like to prevent any kind of mess from happening.
On the up side the food was good and the bathroom was clean. I do think that next time however we'll try another place.
At the end the woman comes down after the fact to complain to me about the high chair. I told her I was very sorry and if there was anything I could do because I wanted to make it better.She refused any kind of help I tried to offer to make her feel better or make up for it. I would have loved to have made it better for her but she must have wanted to be a bitter person. Oh and by the way I am a person, that's right, a person. I bleed red blood just like you, have feelings and have a bachelors degree, oh but wait I doubt you have one of those.
Some of you may be curious as to if I posted this reply on the review site, no I did not. Here is the edited version that I posted (how I felt after cooling down a bit) I think you can figure out that -------means I am talking.
-----I am the person you are referring to in this review.
This was our first experience here and I really don't think we'll go back. No one greeted us when we walked in even though 4 employees walked past us.
----- You saw four servers because it was the transition time and two were in the process of leaving their shift and two were coming on their shift. You probably didn't notice but we do not have a hostess, busser or bartender. The servers do everything. The manager on duty is also a server and is responsible for take out orders as well. I very much remember greeting you at the door and apologize if you were not greeted immediately.
When we were seated we asked for a high chair and go one but it was not in functioning order and we were forced to the the straps around our son
------You never told me until after you ate you had a problem with the highchair. I apologize that our restaurant had poor highchairs that did not function properly for you, but there was nothing at that time I could do about it.
which later got stuck and took us 15 min to get undone and NO ONE checked to see what 4 adults were doing surrounding this high chair.
------You were done paying and eating, all you had to do was ask for help and I would have been happy to help you. You tied the high chair cords in a knot yourself, I did not tie them..you did. If you want me to untie the knot you tied yourself I would have been more than happy to help.
Our Server had ZERO customer service skills
----OK OK OK HOLD IT, I value customer service more than most people, I very much wanted you to have a nice experience because I care. Hence how I found this review. I was very polite and you two ladies and even though I felt like I was talked down two a few times, I made it A POINT to give you excellent service, (not just because I have a high respect for military families and what they do for our country), but because I strive to give all customers a positive experience.
and had on booty shorts which IMO are VERY unprofessional.
--------Now you have a problem with my clothes? What were you doing looking at my shorts anyway? Does that have anything do with the service you received?
She didn't check on us once
--------Untrue. I checked on you many times, I never ignore my tables.
and we had to ask several times for our ticket.
--------------You asked once, and I am sorry but when you ask for separate checks it takes a little longer than if you were to pay with one check because I have to go into the computer and separate it. I do know I got them to you promptly.
While I was eating I observed another employee ( waitress ) spooning the salsa in to a dish and she licked her hand and even went as far as to eat over waiting food. I'm sorry but this is disgusting to myself and the people I was with.
--------------Maybe when you are eating out you should enjoy the company of your family and friends rather than look around for anything else to criticize.
The server consistently put drinks, flatware, and even HOT SALSA in front of 2 infants ( both are just over a year old and still grab at everything ).
--------------------Well then ask nicely for me not to and make me aware of it. I apologize. I do go out of my way to avoid doing this in order to protect the child and/or prevent any kind of spill.
On the up side the food was good and the bathroom was clean. I do think that next time however we'll try another place.
-------------You then came down to complain about the highchair. I told you I was very sorry and if there was anything I could do (because I wanted to make it better.) You refused any kind of help on my part. I want you to know I was 100% sincere. I felt bad that you left the restaurant upset and I was not given any chance to do anything for you. (For example I could have given you a discount)
I am sure you are a very nice lady and might have had a bad day but please try to understand, servers are people too. I have a four year college degree, feelings and a family just like you do. Next time you are at a restaurant or anywhere else receiving a service, realize that these people are not your servants, they are doing their job. You are not any better than them. How would you feel if you were doing the best job you could and someone wrote this about you where you work?
I wish you the best and hope you can see what I wrote as a person writing to a person. I am not writing to you as a server but as myself.
Ok so I work in a restaurant as a wait manager (that means I wait tables and act as the manager on duty) I specifically remember this military family that came in and was very rude. Funny thing I find a review of the resturant I work at...and the review is about me!!! I have never had a customer complaint before, I wanted somewhere to vent so here I am.
Her review is in red, my reply to her comments are in blue.
This was our first experience here and I really don't think we'll go back. No one greeted us when we walked in even though 4 employees walked past us.
-----I greeted you at the door and told you I was going to put two tables together for you.
When we were seated we asked for a high chair and go one but it was not in functioning order and we were forced to the the straps around our son;
------You never told me until after you ate you had a problem with the highchair.
which later got stuck and took us 15 min to get undone and NO ONE checked to see what 4 adults were doing surrounding this high chair.
----- That's because YOU NEVER ASKED FOR HELP, you were done paying and eating, all you had to do was ask. AND WHY WAS HE STUCK? You tied the high chair cords in a knot yourself, I did not tie them YOU DID.
Our Server had ZERO customer service skills
----OK OK OK HOLD IT, I value customer service more than most people, I very much want you to have a nice experience because I CARE. Hence how I found this bogus review. I was very polite and you two ladies (?) were very rude to me and attempted to talked down to me when I was trying to take your order.(I am a member of phi Kappa phi....I spelled this out carefully so that you could google it...look it up!) BECAUSE of this I made it A POINT to give you excellent service.
and had on booty shorts which IMO are VERY unprofessional.
------What the hell is your problem? Seriously, Now you have a problem with my clothes? Can I do nothing to make you cows happy? Is it my fault if your husbands were checking me out? Why not stop being so damn bitter? Oh by the way what you just said is SEXUAL HARASSMENT and I was very offended and hurt by this comment.
She didn't check on us once
----- LIES. I checked on you many times, and even offered you FREE DRINKS BECAUSE I HAVE RESPECT FOR THE MILITARY. Oh and you didn't want the free drinks.
and we had to ask several times for our ticket.
-------YOU ASKED ONCE, and I am sorry but you asked for separate checks and we were busy, if you need to pay fast, don't ask for separate checks. And I know I got them to you fast.
While I was eating I observed another employee ( waitress ) spooning the salsa in to a dish and she licked her hand and even went as far as to eat over waiting food. I'm sorry but this is disgusting to myself and the people I was with.
-----Wow you had so much time to be a bitch you even went as far to look around for anything else to criticize. Good Job!
The server consistently put drinks, flatware, and even HOT SALSA in front of 2 infants ( both are just over a year old and still grab at everything ).
-----Well then ask nicely for me not to if you feel I was doing this, I am not stupid, I obviously didn't put every single item right in front of a little baby. One because I don't want the baby to get hurt and Two I like to prevent any kind of mess from happening.
On the up side the food was good and the bathroom was clean. I do think that next time however we'll try another place.
At the end the woman comes down after the fact to complain to me about the high chair. I told her I was very sorry and if there was anything I could do because I wanted to make it better.She refused any kind of help I tried to offer to make her feel better or make up for it. I would have loved to have made it better for her but she must have wanted to be a bitter person. Oh and by the way I am a person, that's right, a person. I bleed red blood just like you, have feelings and have a bachelors degree, oh but wait I doubt you have one of those.
Some of you may be curious as to if I posted this reply on the review site, no I did not. Here is the edited version that I posted (how I felt after cooling down a bit) I think you can figure out that -------means I am talking.
-----I am the person you are referring to in this review.
This was our first experience here and I really don't think we'll go back. No one greeted us when we walked in even though 4 employees walked past us.
----- You saw four servers because it was the transition time and two were in the process of leaving their shift and two were coming on their shift. You probably didn't notice but we do not have a hostess, busser or bartender. The servers do everything. The manager on duty is also a server and is responsible for take out orders as well. I very much remember greeting you at the door and apologize if you were not greeted immediately.
When we were seated we asked for a high chair and go one but it was not in functioning order and we were forced to the the straps around our son
------You never told me until after you ate you had a problem with the highchair. I apologize that our restaurant had poor highchairs that did not function properly for you, but there was nothing at that time I could do about it.
which later got stuck and took us 15 min to get undone and NO ONE checked to see what 4 adults were doing surrounding this high chair.
------You were done paying and eating, all you had to do was ask for help and I would have been happy to help you. You tied the high chair cords in a knot yourself, I did not tie them..you did. If you want me to untie the knot you tied yourself I would have been more than happy to help.
Our Server had ZERO customer service skills
----OK OK OK HOLD IT, I value customer service more than most people, I very much wanted you to have a nice experience because I care. Hence how I found this review. I was very polite and you two ladies and even though I felt like I was talked down two a few times, I made it A POINT to give you excellent service, (not just because I have a high respect for military families and what they do for our country), but because I strive to give all customers a positive experience.
and had on booty shorts which IMO are VERY unprofessional.
--------Now you have a problem with my clothes? What were you doing looking at my shorts anyway? Does that have anything do with the service you received?
She didn't check on us once
--------Untrue. I checked on you many times, I never ignore my tables.
and we had to ask several times for our ticket.
--------------You asked once, and I am sorry but when you ask for separate checks it takes a little longer than if you were to pay with one check because I have to go into the computer and separate it. I do know I got them to you promptly.
While I was eating I observed another employee ( waitress ) spooning the salsa in to a dish and she licked her hand and even went as far as to eat over waiting food. I'm sorry but this is disgusting to myself and the people I was with.
--------------Maybe when you are eating out you should enjoy the company of your family and friends rather than look around for anything else to criticize.
The server consistently put drinks, flatware, and even HOT SALSA in front of 2 infants ( both are just over a year old and still grab at everything ).
--------------------Well then ask nicely for me not to and make me aware of it. I apologize. I do go out of my way to avoid doing this in order to protect the child and/or prevent any kind of spill.
On the up side the food was good and the bathroom was clean. I do think that next time however we'll try another place.
-------------You then came down to complain about the highchair. I told you I was very sorry and if there was anything I could do (because I wanted to make it better.) You refused any kind of help on my part. I want you to know I was 100% sincere. I felt bad that you left the restaurant upset and I was not given any chance to do anything for you. (For example I could have given you a discount)
I am sure you are a very nice lady and might have had a bad day but please try to understand, servers are people too. I have a four year college degree, feelings and a family just like you do. Next time you are at a restaurant or anywhere else receiving a service, realize that these people are not your servants, they are doing their job. You are not any better than them. How would you feel if you were doing the best job you could and someone wrote this about you where you work?
I wish you the best and hope you can see what I wrote as a person writing to a person. I am not writing to you as a server but as myself.
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