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"Curtains" for us, at the hands of an SC (Long, duh)
Not long after opening today, this really big lady inflicts herself upon the service desk. And by "big", I don't mean fat, I mean tall and muscular.
Apparently, she had 5 packages of a certain kind of curtain, but needed a sixth, and how dare we run out of her curtains and can we check the backroom to see if we have more? It turns out that no, we don't. Wanna raincheck?
Muscular lady says okay, fine, when are the curtains coming in? Service desk lady tells her she doesn't know, it could be sometime this week, or next week, or next month, depending on when the DC gets around to shipping us some more.
Of course this means the service desk lady, who's only been working at the store for 32 years, doesn't know shit, and muscular lady has no problem telling her this and demanding that we tell her for sure if it's going to come in on the next truck. Service desk lady tells her she can't look up that information.
This is a lie. The next truck actually came this morning at 4:30 and the manifest is printed and sitting upstairs on the manager's desk. But with as entitled and nasty as muscular lady is being, we don't feel like going that extra mile.
Muscular lady demands we check other stores to see if they have her curtains in stock. On this journey of discovery, we find that one of our stores in Green Bay has 8 packages of the curtains in stock. Service desk lady informs muscular lady of this.
Muscular lady has us know she cannot make the long and arduous 30-minute drive to Green Bay, so therefore we will call the store up and have them hold the curtains for her until such time as she can haul her tight ass up there. Service desk lady calls the Green Bay store, and the person there taking the call tells her they can only hold the curtains for 24 hours, which is company policy anyway.
Service desk lady tells muscular lady this, and also offers to start an interstore transfer, but it will take a week or more for the curtains to wend their way through the DC or UPS as the case may be, and finally arrive at our store.
Again, this means service desk lady, with 32 Years Serving You, doesn't know her job and muscular lady bellows the Four Magic Words: "Get Me A Manager."
And thus apparel manager is forced to enter the fray. Actually, service desk lady pages her twice in about 15 seconds, so muscular lady must've let her know it would be in her best interests to get a manager down there post haste.
Muscular lady then pulls this whole "I Am Bigger Than You So You Will Do What I Tell You To Do" routine, standing straight up and talking down to apparel manager, and also chewing up a nice chunk of her personal space as well, for what I heard.
Apparel manager ended up agreeing to make a special trip to the Green Bay store to obtain 1 package of curtains for muscular lady, who then demands to know "Are you just going to throw them on the back counter then?" Apparel manager tells her that's where they will be, and muscular lady warns "I'll be back later this evening and those curtains better be there!"
And after muscular lady leaves, apparel manager hops in her car to go up to Green Bay, leaving us sans any managers while she's gone.
And somewhere, the PFB team and all the other EWs of the world, beamed at this poor, downtrodden, oppressed customer sticking it to the faceless, soulless, customer-unfriendly discount retailer behemoth bogeyman.
Apparently, she had 5 packages of a certain kind of curtain, but needed a sixth, and how dare we run out of her curtains and can we check the backroom to see if we have more? It turns out that no, we don't. Wanna raincheck?
Muscular lady says okay, fine, when are the curtains coming in? Service desk lady tells her she doesn't know, it could be sometime this week, or next week, or next month, depending on when the DC gets around to shipping us some more.
Of course this means the service desk lady, who's only been working at the store for 32 years, doesn't know shit, and muscular lady has no problem telling her this and demanding that we tell her for sure if it's going to come in on the next truck. Service desk lady tells her she can't look up that information.
This is a lie. The next truck actually came this morning at 4:30 and the manifest is printed and sitting upstairs on the manager's desk. But with as entitled and nasty as muscular lady is being, we don't feel like going that extra mile.
Muscular lady demands we check other stores to see if they have her curtains in stock. On this journey of discovery, we find that one of our stores in Green Bay has 8 packages of the curtains in stock. Service desk lady informs muscular lady of this.
Muscular lady has us know she cannot make the long and arduous 30-minute drive to Green Bay, so therefore we will call the store up and have them hold the curtains for her until such time as she can haul her tight ass up there. Service desk lady calls the Green Bay store, and the person there taking the call tells her they can only hold the curtains for 24 hours, which is company policy anyway.
Service desk lady tells muscular lady this, and also offers to start an interstore transfer, but it will take a week or more for the curtains to wend their way through the DC or UPS as the case may be, and finally arrive at our store.
Again, this means service desk lady, with 32 Years Serving You, doesn't know her job and muscular lady bellows the Four Magic Words: "Get Me A Manager."
And thus apparel manager is forced to enter the fray. Actually, service desk lady pages her twice in about 15 seconds, so muscular lady must've let her know it would be in her best interests to get a manager down there post haste.
Muscular lady then pulls this whole "I Am Bigger Than You So You Will Do What I Tell You To Do" routine, standing straight up and talking down to apparel manager, and also chewing up a nice chunk of her personal space as well, for what I heard.
Apparel manager ended up agreeing to make a special trip to the Green Bay store to obtain 1 package of curtains for muscular lady, who then demands to know "Are you just going to throw them on the back counter then?" Apparel manager tells her that's where they will be, and muscular lady warns "I'll be back later this evening and those curtains better be there!"
And after muscular lady leaves, apparel manager hops in her car to go up to Green Bay, leaving us sans any managers while she's gone.
And somewhere, the PFB team and all the other EWs of the world, beamed at this poor, downtrodden, oppressed customer sticking it to the faceless, soulless, customer-unfriendly discount retailer behemoth bogeyman.
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