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Hey everyone! Long time no post. I work at Dunkin' Donuts. Believe it or not, I love my job.
Here comes the merry-go-round of suck.
Rude!
I was arranging donuts around 8 AM two Saturday mornings ago when I hear the door ding, signaling that a customer was now entering my airspace.
Me: -turn- "Hi, what can I get for you---!?"
About a dozen men had entered all at once, all chatting happily away. I sure wasn't expecting that. Imagining the horror that was about to befall me, I braced myself for a dozen trips to deli. The ringleader, much older than I, smiled and said, "We'll be getting two dozen bagels."
24 bagels? Eep. That's a lot to start off the morning.
Me: "Alright, what kind would you like?"
Man: "Uhh, 6 plain... 6 cinnamon raisin..."
Me: -puts six plain in the bag and puts it on the counter before grabbing another bag-
Man: "Actually, I think we'll get 3 dozen."
... So now you want 36 bagels spur of the moment. Are you trying to kill us? We're definitely going to run out of 2 or 3 kinds of bagels bacause of this, and popular ones at that. Regardless, I tried my hardest to keep a smile on my face. I don't actually quite remember what happened, but somehow he succeeded in being VERY VAGUE about whether he just wanted an assortment of bagels, or if he wanted to pick them out himself, and I had to try and think up new and creative ways of asking him if he wanted them assorted since I figured not all of them were for him, and he seemed annoyed at me asking every time "what other kind would you like?".
After the order was done, I plucked up some courage to say "Excuse me sir, I just wanted to let you know that next time you might have a big order like this, to please call ahead?"
He smiled and said like it was no big deal, "Oh, this is just a one-time thing, we weren't expecting it."
I'm not sure how you end up with a surprise need for 36 bagels, but to each his own. I said that was fine and that I was just letting him know, and to have a good day.
After they left, one of my coworkers, M, approached me.
M: "Just so you know, as they were leaving they said "she was really rude!""
Me: "What?? I wasn't rude!"
I mean, it's hard for me to smile to begin with (don't ask me why, it's just physically difficult for me to smile properly), but I know I wasn't impolite! If anything, they were impolite for not calling ahead to warn us that they were clearing out our bagel case. ><
No Chocolate Fingers? ARRRGHFLGHLBL!
As I'm sure I've mentioned before, Saturdays are our busiest day. Also, Chocolate Fingers are more or less our most popular donut. People freak over them because they are SO MUCH BIGGER! than our other donuts, simply for the fact that they are in a bar shape rather than a round circular shape. Since they're so popular, we run out of them quite frequently on Saturday mornings. This shocks many people, including this man that went through Drive Thru.
Me: "Hi, can I help you?"
Man: "Yeah hi, I want a dozen donuts, with three chocolate fingers!"
Me: -glancing over to donut case- "I'm sorry, we're all out of chocolate fingers."
Shift Lead V: -off headset- "Check in the back."
Man: "WHAT? WHAT IS THIS? ARE YOU GUYS DUNKIN DONUTS OR WHUT? EVERY TIME I COME THROUGH HERE--"
Shift Lead V: -cutting in with her headset- "SIR, we are checking in the back for you right now."
So I rushed to the back, feeling quite irritated at this guy, to find we had a rack of chocolate fingers in the back (Thank goodness). I put them in the box he ordered, and came back out to the front.
Shift Lead V: -giving me a long serious look- "Crush 'em."
I didn't- I squished them a little bit, but there were a lot of customers in front of us and I didn't think I should crush them in front of them- plus I didn't want Mr. Angry Drive Thru Man to come back and scream at us. I daydreamed quite a bit about drawing a smiley face in the frosting, though.
The Next Weekend
So I shuffled my way into work bright and early Saturday morning, and was greeted by a shiny brand new poster posted up in the window of Dunkin.
"Buy 6 donuts
and GET 6 FREE!"
Oh sweet Apollo Justice on a defense bench. I have finally learned how Dunkin acquires 532659328 more customers during the summer. The problem is, even though we have this shiny new deal (Along with four new combos and a new deal on getting one coffee and one donut), there seems to be no preparation for the onslaught of donut orders we were going to get. In other words... Even though we were giving away something like double the donuts we usually do, we still had the same amount of donuts to sell as we always do. Which means, by the time my shift ended at 3 PM, we had less than 5 kinds of donuts left, and one or two of each of those kinds (save for a full rack of old fashioned). As you can imagine, customers would not be pleased knowing that we didn't have ANY of the 'good kinds' of donuts. We had a lot of these:
Me: "Hi, how can I help you?"
Drive Thru: "Hi! I want half a dozen donuts?"
Me: "Well ma'am, with our new deal you can get six donuts free with six purchased."
Drive Thru: "Oh wow, I'll do that!"
Me: "So what kind would you like?"
Drive Thru: "I'd like 3 manager's special--"
Me: "I'm sorry, we're all out of manager's special donuts."
Drive Thru: "Oh... Then I'll take 3 chocolate frosted--"
Me: "We are also out of those, I'm sorry."
Drive Thru: "What, really? Okay, then I'll have 2 boston kreme..."
Me: "... We also do not have those... We have (about 4-5 different kinds)"
Drive Thru: "That's all? ... I'll take 3 vanilla frosted."
Me: "... We only have two of those ma'am."
Frustrating to be sure, but at least they haven't blown up about it yet.
Picky Picky
Me: "So that's three donuts, a small coffee and a chai?"
Old Woman: "Yes- and make sure the coffee has the senior discount!"
... Just the coffee, ma'am? Don't you want the entire purchase to be 10% off?
Impatience
Jay: "Hi, can I help you?"
Angry Woman: "I want a medium black decaf coffee. Do you have a FRESH POT of decaf?"
Jay: -takes less than a second to look at our coffee-
Angry Woman: "HELLO!?!?11!?"
Jay: "Yes we do ma'am, you can pull up. (:"
Of course, it being 1:00 or so after our insane morning rush, there is no way that pot of coffee is actually fresh (as in, just brewed fresh). But even so, it's less than 20 minutes old I'm sure. But lady, if you're going to make an inquiry regarding something we need time for our little eyeballs to MOVE IN THE DIRECTION OF, give us the 1/16th of a second to do so before screaming about not getting an immediate answer!
Your Paper Machine Doesn't Work!
The newspaper machine outside our store usually doesn't work. We call the local newspaper every week to get this resolved, but nothing is done. This means a lot of our customers lose money to the piece of junk. But sometimes it works...
Woman: "Are you guys at all in charge of the paper machine outside?"
CW: "No ma'am, but I thought it had been fixed..."
Me: "It's been giving a few people problems a couple weeks ago, I thought it was working now too. I'm sorry."
Woman: "I just lost 75 cents to that thing..."
She leaves, and I think a moment.
Me: "... isn't the Sunday paper 1.25?"
I'm out of brain cells to remember any more.
Here comes the merry-go-round of suck.
Rude!
I was arranging donuts around 8 AM two Saturday mornings ago when I hear the door ding, signaling that a customer was now entering my airspace.
Me: -turn- "Hi, what can I get for you---!?"
About a dozen men had entered all at once, all chatting happily away. I sure wasn't expecting that. Imagining the horror that was about to befall me, I braced myself for a dozen trips to deli. The ringleader, much older than I, smiled and said, "We'll be getting two dozen bagels."
24 bagels? Eep. That's a lot to start off the morning.
Me: "Alright, what kind would you like?"
Man: "Uhh, 6 plain... 6 cinnamon raisin..."
Me: -puts six plain in the bag and puts it on the counter before grabbing another bag-
Man: "Actually, I think we'll get 3 dozen."
... So now you want 36 bagels spur of the moment. Are you trying to kill us? We're definitely going to run out of 2 or 3 kinds of bagels bacause of this, and popular ones at that. Regardless, I tried my hardest to keep a smile on my face. I don't actually quite remember what happened, but somehow he succeeded in being VERY VAGUE about whether he just wanted an assortment of bagels, or if he wanted to pick them out himself, and I had to try and think up new and creative ways of asking him if he wanted them assorted since I figured not all of them were for him, and he seemed annoyed at me asking every time "what other kind would you like?".
After the order was done, I plucked up some courage to say "Excuse me sir, I just wanted to let you know that next time you might have a big order like this, to please call ahead?"
He smiled and said like it was no big deal, "Oh, this is just a one-time thing, we weren't expecting it."
I'm not sure how you end up with a surprise need for 36 bagels, but to each his own. I said that was fine and that I was just letting him know, and to have a good day.
After they left, one of my coworkers, M, approached me.
M: "Just so you know, as they were leaving they said "she was really rude!""
Me: "What?? I wasn't rude!"
I mean, it's hard for me to smile to begin with (don't ask me why, it's just physically difficult for me to smile properly), but I know I wasn't impolite! If anything, they were impolite for not calling ahead to warn us that they were clearing out our bagel case. ><
No Chocolate Fingers? ARRRGHFLGHLBL!
As I'm sure I've mentioned before, Saturdays are our busiest day. Also, Chocolate Fingers are more or less our most popular donut. People freak over them because they are SO MUCH BIGGER! than our other donuts, simply for the fact that they are in a bar shape rather than a round circular shape. Since they're so popular, we run out of them quite frequently on Saturday mornings. This shocks many people, including this man that went through Drive Thru.
Me: "Hi, can I help you?"
Man: "Yeah hi, I want a dozen donuts, with three chocolate fingers!"
Me: -glancing over to donut case- "I'm sorry, we're all out of chocolate fingers."
Shift Lead V: -off headset- "Check in the back."
Man: "WHAT? WHAT IS THIS? ARE YOU GUYS DUNKIN DONUTS OR WHUT? EVERY TIME I COME THROUGH HERE--"
Shift Lead V: -cutting in with her headset- "SIR, we are checking in the back for you right now."
So I rushed to the back, feeling quite irritated at this guy, to find we had a rack of chocolate fingers in the back (Thank goodness). I put them in the box he ordered, and came back out to the front.
Shift Lead V: -giving me a long serious look- "Crush 'em."
I didn't- I squished them a little bit, but there were a lot of customers in front of us and I didn't think I should crush them in front of them- plus I didn't want Mr. Angry Drive Thru Man to come back and scream at us. I daydreamed quite a bit about drawing a smiley face in the frosting, though.
The Next Weekend
So I shuffled my way into work bright and early Saturday morning, and was greeted by a shiny brand new poster posted up in the window of Dunkin.
"Buy 6 donuts
and GET 6 FREE!"
Oh sweet Apollo Justice on a defense bench. I have finally learned how Dunkin acquires 532659328 more customers during the summer. The problem is, even though we have this shiny new deal (Along with four new combos and a new deal on getting one coffee and one donut), there seems to be no preparation for the onslaught of donut orders we were going to get. In other words... Even though we were giving away something like double the donuts we usually do, we still had the same amount of donuts to sell as we always do. Which means, by the time my shift ended at 3 PM, we had less than 5 kinds of donuts left, and one or two of each of those kinds (save for a full rack of old fashioned). As you can imagine, customers would not be pleased knowing that we didn't have ANY of the 'good kinds' of donuts. We had a lot of these:
Me: "Hi, how can I help you?"
Drive Thru: "Hi! I want half a dozen donuts?"
Me: "Well ma'am, with our new deal you can get six donuts free with six purchased."
Drive Thru: "Oh wow, I'll do that!"
Me: "So what kind would you like?"
Drive Thru: "I'd like 3 manager's special--"
Me: "I'm sorry, we're all out of manager's special donuts."
Drive Thru: "Oh... Then I'll take 3 chocolate frosted--"
Me: "We are also out of those, I'm sorry."
Drive Thru: "What, really? Okay, then I'll have 2 boston kreme..."
Me: "... We also do not have those... We have (about 4-5 different kinds)"
Drive Thru: "That's all? ... I'll take 3 vanilla frosted."
Me: "... We only have two of those ma'am."
Frustrating to be sure, but at least they haven't blown up about it yet.
Picky Picky
Me: "So that's three donuts, a small coffee and a chai?"
Old Woman: "Yes- and make sure the coffee has the senior discount!"
... Just the coffee, ma'am? Don't you want the entire purchase to be 10% off?
Impatience
Jay: "Hi, can I help you?"
Angry Woman: "I want a medium black decaf coffee. Do you have a FRESH POT of decaf?"
Jay: -takes less than a second to look at our coffee-
Angry Woman: "HELLO!?!?11!?"
Jay: "Yes we do ma'am, you can pull up. (:"
Of course, it being 1:00 or so after our insane morning rush, there is no way that pot of coffee is actually fresh (as in, just brewed fresh). But even so, it's less than 20 minutes old I'm sure. But lady, if you're going to make an inquiry regarding something we need time for our little eyeballs to MOVE IN THE DIRECTION OF, give us the 1/16th of a second to do so before screaming about not getting an immediate answer!
Your Paper Machine Doesn't Work!
The newspaper machine outside our store usually doesn't work. We call the local newspaper every week to get this resolved, but nothing is done. This means a lot of our customers lose money to the piece of junk. But sometimes it works...
Woman: "Are you guys at all in charge of the paper machine outside?"
CW: "No ma'am, but I thought it had been fixed..."
Me: "It's been giving a few people problems a couple weeks ago, I thought it was working now too. I'm sorry."
Woman: "I just lost 75 cents to that thing..."
She leaves, and I think a moment.
Me: "... isn't the Sunday paper 1.25?"
I'm out of brain cells to remember any more.
. When it goes back to regular price I'm going to have to limit myself... That will be very difficult
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